To Find an exciting and challenging career in a healthy.Environment where I can utilize my education and interpersonal abilities to its fullest and develop my self in my career.
Overview
25
25
years of professional experience
Work history
Coordination and Follow up Executive
Ministry of Health & Prevention
Dubai , U.A.E
05.2021 - Current
WORK EXPERIENCE
May 2022 – Present The National Center for Health Research, Ministry of Health and Prevention, Dubai – UAE Coordination and Follow up Executive.
• Managing relations and collaborations between the National Center for Health Research (NCHR) with different health-regulatory and healthcare institutions, academic institutions, and private companies within and outside the UAE.
• Organizing scientific and medical events related to health and medical research and clinical trials, such as workshops, seminars, forums, and conferences.
• Developing a national database of researchers and research in the medicine and health sciences sector to enhance its infrastructure, environment, and competitiveness. •
Managing relations with Media Companies and the Government Communications Department on the basis of the Ministry’s guidelines and policies.
• Providing administrative support through continuous communication with the responsible departments and entities. •
Preparing and analyzing key NCHR documents, such as the MOUs, Operational Plans, Press Releases, and more. •
ISO Coordinator and Ibtikarati Platform Coordinator. Key Achievements
• Organized the First Scientific Conference on Health and Medical Research (2022).
•Launching a report on “The Landscape of Health Research in the UAE (2017-2022)
• Established a Memorandum of Cooperation (MoC) with Mediclinic Middle East (2022).
• Organized the In partnership with Elsevier, the National Center for Health Research (NCHR) at the Ministry of Health and Prevention (MOHAP) has established the Health Research Portal (2024).
Organized the Conference Health Research Portal Orientation presentation (2024).
Quality Officer
SAIPEM CONTRACTING NETHERLANDS BV SHARJAH BRANCH
Sharjah
03.2012 - 09.2021
Promoted safe work practices, adhering to health and safety policies and procedures across all tasks.
Maintained quality standards by creating and updating accurate records of corrective action implementation.
Led auditing processes of MILAN operations for 4 years.
Supported suppliers and supply chain organisations in meeting quality standards.
Produced comprehensive Tim quality performance reports, assessing progress towards goals.
Analysed The project quality metrics and performed managerial reviews, recommending action plans to close gaps at operational level.
Drove continual improvement of standards systems and procedures to meet requirements.
Developed quality monitoring programme, preventing losses.
Defined and implemented quality standards across processes, enabling .
Audit committee of the board of directors to review the effectiveness and adequacy of the company internal control system with Milan .
Training Account Position and Public Relation
SAIPEM CONTRACTING NETHERLANDS BV SHARJAH BRANGE
Sharjah
05.2009 - 03.2012
Collaborated with high-achieving staff to formulate public relations campaigns and improve department revenue.
Managed payroll accuracy and reduced financial discrepancies through bookkeeping processes.
Prepared accurate budgets, tax reports and variance analysis to facilitate company business.
Implemented and developed ongoing programme initiatives through communication and collaboration.
Improved team efficiency by training and mentoring individuals through diligent team meetings and setting goals.
Generated increase in revenue through distributed email marketing, increasing web traffic.
Maintained relevant qualifications for optimised training and development.
Increased production rate by using excellent time management and leadership skills throughout all tasks.
Maintained excellent working knowledge of industry trends and offer impeccable support to end-users.
Consistently maintained time and budget targets through strategic leadership and communication.
Store Business Cycle Manager
MAF Hypermarkets Majid Alfuttaim
Sharjah
03.2005 - 04.2009
I worked in sharjah Carrefour as Business Cycle Manager for five years and I worked there as auditor to check all files and reports for my daily manager job.
I make all files For General Manager request it like sale turnover.
Assisted in organizing and implementing workshop and training sessions for women and young population in order to provide them with knowledge and skills on national and international standards of human rights.
Translated and interpreted organization documents, activities and reports as required.
I trained all department like (Finance department , Central Cashier Office,Commercial and InformationTechnology department.)
Consistently maintained time and budget targets through strategic leadership and communication.
Reduced product waste by eliminating excess and obsolete inventory and tracking order refills, revenue and upcoming sale opportunities.
Prepared accurate budgets, tax reports and variance analysis to facilitate company business.
Improved team efficiency by training and mentoring individuals through diligent team meetings and setting goals.
Implemented and developed ongoing programme initiatives through communication and collaboration.
Summer Job
Ajman Immigration
Ajman
07.2001 - 08.2001
Performed immediate troubleshooting and repairs, diagnosing system faults with accuracy.
Improved team efficiency by training and mentoring individuals through diligent team meetings and setting goals.
Resolved customer queries through effective communication and providing a step-by-step solution.
Maintained relevant qualifications for optimised training and development.
Type residence for passport apply new UAE passport
ABU Dhabi COMMERCIAL BANK -AJMAN
Assisting in welcoming and guiding customers to the appropriate departments Supporting the account o
Ajman , UAE
03.2004 - 05.2004
Carried out day-to-day duties accurately and efficiently.
Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Successfully delivered on tasks within tight deadlines.
Education
Excellent - General Business
SHARJAH WOMEN’S COLLEGE
Sharjah, Sharjah
06.2004
Excellent - The Comprehensive Computer Is Intensive
IBN KHALDOON COMPUTER INSTITUTE U.A.E
Ajman, Ajman
10.1999
Skills
Project development
Visa coordination with government agencies
Collating and compiling technical dossiers as per the approved index
Service delivery coordination and communicating with other departments and managers
Evaluation of Training needs for new staff
The ability to effectively prioritize tasks and manage time
Ability to perform consistently under pressure and in a varied environment
Ability to adapt quickly to ideas,methods and environments
Good team player with excellent organization and motivation skills
Excellent command of Arabic and good command of English Languge
Timeline
Coordination and Follow up Executive
Ministry of Health & Prevention
05.2021 - Current
Quality Officer
SAIPEM CONTRACTING NETHERLANDS BV SHARJAH BRANCH
03.2012 - 09.2021
Training Account Position and Public Relation
SAIPEM CONTRACTING NETHERLANDS BV SHARJAH BRANGE
05.2009 - 03.2012
Store Business Cycle Manager
MAF Hypermarkets Majid Alfuttaim
03.2005 - 04.2009
ABU Dhabi COMMERCIAL BANK -AJMAN
Assisting in welcoming and guiding customers to the appropriate departments Supporting the account o
03.2004 - 05.2004
Summer Job
Ajman Immigration
07.2001 - 08.2001
Excellent - General Business
SHARJAH WOMEN’S COLLEGE
Excellent - The Comprehensive Computer Is Intensive
Led cross-functional teams to manage daily spare order processing, ensuring seamless coordination between service, stores, and finance teams. Maintained high order accuracy and reduced communication gaps across departments.Trained over 100+ service engineers on CRM workflows, POD updates, and return processes during HO commercial trainings. Improved field team compliance and reduced repeat errors by over 20%.Owned end-to-end order lifecycle, including documentation, dispatches, POD tracking, and MIS reporting with minimal supervision. Enabled faster turnaround and higher accuracy in daily operations.Acted as a central escalation point between field engineers, HO departments, and senior managers to resolve system and order-related issues. Reduced escalations by ensuring proactive resolution within SLA timelines.Managed return spare process and validations, driving a 25% reduction in turnaround time and improving system accuracy. Ensured proper coordination with service and stores for smooth transaction closures.Initiated Kaizen process improvements for workflow automation, documentation, and order validation. Reduced manual work by 30% and helped in faster issue identification.Collaborated with IT team to test and implement new CRM workflows and resolve service module-related bugs. Ensured seamless migration and better user experience for the service team.Created and presented MIS reports for weekly DRM meetings and management reviews. Supported data-driven decisions and provided insights on pending and completed orders.Monitored pending orders and stock validations daily across CFA locations. Achieved 15% reduction in follow-up delays by implementing checklist-based follow-ups.Handled distributor and spot-visit orders, ensuring compliance with internal policies and faster processing. Reduced lead time by 20% with improved documentation and follow-ups.Supervised stock accuracy across locations and led reconciliation activities with store teams. Brought down discrepancies by 15% through structured checking and documentation.Prepared CRM master data and validated engineer records for smooth CRM transition. Increased CRM accuracy by 25% before new system rollout.Managed price lists and quotations, communicating with teams to ensure correct rates and GST compliance. Prevented billing errors and improved customer satisfaction on pricing clarity.Maintained GEM and E-Invoice portal compliance, uploading documents accurately to meet government requirements. Ensured zero rejection in audits and smoother order execution for public sector clients.Followed up on loan spare recoveries, ensuring 95% payment recovery by accurate tracking and coordination with accounts. Reduced pending dues and ensured clean financial closure of orders. at Transasia Bio-Medicals LtdLed cross-functional teams to manage daily spare order processing, ensuring seamless coordination between service, stores, and finance teams. Maintained high order accuracy and reduced communication gaps across departments.Trained over 100+ service engineers on CRM workflows, POD updates, and return processes during HO commercial trainings. Improved field team compliance and reduced repeat errors by over 20%.Owned end-to-end order lifecycle, including documentation, dispatches, POD tracking, and MIS reporting with minimal supervision. Enabled faster turnaround and higher accuracy in daily operations.Acted as a central escalation point between field engineers, HO departments, and senior managers to resolve system and order-related issues. Reduced escalations by ensuring proactive resolution within SLA timelines.Managed return spare process and validations, driving a 25% reduction in turnaround time and improving system accuracy. Ensured proper coordination with service and stores for smooth transaction closures.Initiated Kaizen process improvements for workflow automation, documentation, and order validation. Reduced manual work by 30% and helped in faster issue identification.Collaborated with IT team to test and implement new CRM workflows and resolve service module-related bugs. Ensured seamless migration and better user experience for the service team.Created and presented MIS reports for weekly DRM meetings and management reviews. Supported data-driven decisions and provided insights on pending and completed orders.Monitored pending orders and stock validations daily across CFA locations. Achieved 15% reduction in follow-up delays by implementing checklist-based follow-ups.Handled distributor and spot-visit orders, ensuring compliance with internal policies and faster processing. Reduced lead time by 20% with improved documentation and follow-ups.Supervised stock accuracy across locations and led reconciliation activities with store teams. Brought down discrepancies by 15% through structured checking and documentation.Prepared CRM master data and validated engineer records for smooth CRM transition. Increased CRM accuracy by 25% before new system rollout.Managed price lists and quotations, communicating with teams to ensure correct rates and GST compliance. Prevented billing errors and improved customer satisfaction on pricing clarity.Maintained GEM and E-Invoice portal compliance, uploading documents accurately to meet government requirements. Ensured zero rejection in audits and smoother order execution for public sector clients.Followed up on loan spare recoveries, ensuring 95% payment recovery by accurate tracking and coordination with accounts. Reduced pending dues and ensured clean financial closure of orders. at Transasia Bio-Medicals Ltd
Second Follow Up and Coordination Specialist at Kuwait Fund For Arab Economic DevelopmentSecond Follow Up and Coordination Specialist at Kuwait Fund For Arab Economic Development