Mozah Aldhanhani
Abu Dhabi
Summary
Accomplished aviation professional with 10 years of experience in the airline industry. Expertise in strategic planning, operational management, and continuous improvement. Proven track record of composing and implementing effective procedures. Demonstrated ability to lead transformative initiatives that enhance business process efficiency and drive organizational success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Functional manager in ORAT MTB project
Etihad Airways
- Evaluated existing SOPs for necessary modifications and successfully implemented changes in processes and facilities.
- Created standardized documentation for Trials Briefs, Plans, and Reports and managed a central register to track and resolve any identified issues.
- Established a user-friendly resource that provides detailed instructions on how to navigate and operate the recently deployed facilities at the MTB
- Worked closely with the training division to create effective MTB training content
- Participate in preparing the offices requirements.
- Coordinated with multiple departments to streamline workflows, enhancing overall efficiency across the organization.
- Led cross-functional teams for successful project completion, fostering collaboration and effective communication among team members.
Specialist at the Aviation Sector - Facilitation and Aviation Standards Division
Seconded in Department of Transport
- Developed Standards of Operation Procedures
- Analyzed data, reports, and conducted inspections to ensure entities compliance with the service level agreement
- Contributed to the development of the aviation industry's operational plan
- Established internal and external reporting mechanism, enhancing transparency and accountability.
- Contributed to the development of Abudhabi Aviation strategy through collaboration with various departments and functions.
Operational Terminal Manager
Etihad Airways
2020.02 - 2021.01
- Overseeing operations KPIs performance, ensuring quality control and enforcing safety measures.
- Formulated continuous improvement strategies to enhance performance in underperforming KPI areas.
- Enhanced the effectiveness of operations policies and procedures by reviewing and optimizing them.
- Delivered services in accordance with obligations outlined in SLAs, audit programs, and standards for customer airlines.
- Successfully coordinated with multiple stakeholders for the implementation of operation readiness plans.
- Developed a cross utilization plan to optimize resource allocation for various operational tasks.
- Prepare Readiness plan to ensure seamless transition to the new airport.
- Lead the Power BI dashboard project.
Arrivals Baggage Services Manager
Etihad Airways
2019.07 - 2020.02
- Explored opportunities for developing and executing new processes to continually enhance department SOP's in line with corporate policy.
- Handled all aspects of day-to-day operations with a focus on delivering outstanding customer service and managing third-party relationships.
- Reviewed and analyzed process breakdowns to ensure uninterrupted workflow
- Develop the required 'Standards of Operation' for internal/external stakeholders
- Preparation and execution of the annual division business plan and budget
- Implemented strategic workforce planning for efficient utilization of resources through effective roster management, allocation coordination, and overtime administration.
- Formulated job requirements and enforced service level agreements for associated service providers
- Ensured the integrity and compliance of internal and external financial processes.
- Analyzed performance metrics to identify areas for improvement, leading to more effective resource allocation and better overall results.
- Effectively managed vendor relations to secure competitive pricing on parts and supplies needed for daily operations.
- Implemented training programs to enhance staff skills, leading to improved service quality and higher customer retention rates.
Supervisor Passengers Arrival Services
Emirates Airlines
2010.01 - 2014.01
- Implemented strategic planning based on passenger data to optimize revenue generation.
- Conducted quality audits to verify the adherence of standard operating procedures (SOPs) and protocols.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Improved inventory handling procedures to minimize damage during storage and handling, preserving product quality.
Education
Business Management Higher Diploma -
Emirates Aviation University
Dubai, UAESkills
- Leadership and people management skills
- Problem Solving & Decision Making
- Project management skills
- Managing Operations and Efficiency
- Business process improvement
- SOPs and procedure composer
- Policy Enforcement
- Strategy planning
- Analytical
- Employee Development
- Communication and Negotiation
- Financial basic knowledge
- Customer Relationship Management
- Team Development
- Performance Evaluations
- Business Planning
- Business Development
- Business Analysis and Reporting
Certification
- Project management Professional (PMP), Project Management Institute
- Certified Associate in Project Management (CAPM), Project Management Institute
- Accounting: Principle of Financial Accounting, IESE, Business school University of Navada
- Corporate Financial Decision-Making for value creation, The University of Melbourne
- Six Sigma Principle, Kenneasaw state University
- Airport Master Planning, International Air Transport Association
- Airport Financial Management, International Air Transport Association
- Negotiations Skills Course, Arab air carriers' organization
Accomplishments
- Participated in the development of Abudhabi Aviation strategy
- Composed several Standard Operating Procedures
- Cost Saving in reducing the overtime payment by 40%
- Composed the department and employee objectives and KPI
- Participated in developing and composing a user guide and training materials
- 3 rewards certificates for effective collaboration with the stakeholders
- Participated in the Abudhabi midfield project
- Appreciation Certificate from AbuDhabi airports company - for participating in lost and found project
- Working with the governments and authorities in several plans to achieve the best performance that assist serving the organization and society
- I was selected to be the national leader in Emirates Airlines
- Volunteer in MBZ office & SEHA Estijaba
- 2 Najm Awards (Emirates) - For exceeding the revenue targets & remarkable customer services
Training
- Management in Action
- Advance Excel
- The Customer Value Tour
- Making the Right Connections
- Business decision making
- Disruption Management Workshop
- Emergency Planning
- Leadership Development Course
- Empowered Communication
- Conflict Resolution for Service Excellence
- The Coach's Roles
- Critical Thinking & Questioning Skills
Timeline
Operational Terminal Manager
Etihad Airways
2020.02 - 2021.01
Arrivals Baggage Services Manager
Etihad Airways
2019.07 - 2020.02
Supervisor Passengers Arrival Services
Emirates Airlines
2010.01 - 2014.01
Functional manager in ORAT MTB project
Etihad Airways
Specialist at the Aviation Sector - Facilitation and Aviation Standards Division
Seconded in Department of Transport
Business Management Higher Diploma -
Emirates Aviation University
- Project management Professional (PMP), Project Management Institute
- Certified Associate in Project Management (CAPM), Project Management Institute
- Accounting: Principle of Financial Accounting, IESE, Business school University of Navada
- Corporate Financial Decision-Making for value creation, The University of Melbourne
- Six Sigma Principle, Kenneasaw state University
- Airport Master Planning, International Air Transport Association
- Airport Financial Management, International Air Transport Association
- Negotiations Skills Course, Arab air carriers' organization
Similar Profiles
Gianina -Elena GereaGianina -Elena Gerea
Flight Attendant at Etihad AirwaysFlight Attendant at Etihad Airways
Mohamed YousefMohamed Yousef
Program Manager - Graduate Engineer UAE National at Etihad AirwaysProgram Manager - Graduate Engineer UAE National at Etihad Airways
Benazir RahmanBenazir Rahman
Network Safety & Compliance Manager at Etihad AirwaysNetwork Safety & Compliance Manager at Etihad Airways