Mozah Saeed
Al Fujairah City,Fujairah
Summary
Dedicated healthcare professional with expertise in staff roster optimization, prioritizing patient needs, and coordinating outpatient services.
Overview
3
3
years of post-secondary education
Work history
Health Unit Coordinator, Ambulatory
HUC
Abu Dhabi, Abu Dhabi
08.2025 - Current
- Maintained a clean and organised work environment, promoting a professional image of the health unit.
- Monitored stock levels of essential supplies and placed orders accordingly, avoiding shortages at crucial times.
- Provided excellent customer service to patients, ensuring their comfort and satisfaction during their hospital stay.
- Liaised between doctors and patients' families for better understanding of treatment plans.
- Collaborated closely with fellow coordinators on complex cases for best possible patient outcomes.
- Handled high-pressure situations calmly, ensuring minimal disruption to services provided.
- Scheduled patient appointments efficiently, reducing waiting time significantly.
- Answered phone enquiries and transferred calls to specific departments.
- Managed and successfully resolved patient inquiries, maintaining records and informing relevant personnel.
- Addressed questions, escalating issues and complaints to management.
- Reminded patients regarding upcoming appointments to streamline schedule.
- Maintained tidy work area to support cleanliness and quality standards.
- Identified and resolved potential problems to guarantee smooth and efficient workflow.
- Followed strict safety standards, patient protection requirements, and legal guidelines.
- Shared communications between medical staff and patients.
- Collected information from patients via face-to-face or telephone interviews.
- Completed and processed forms for insurance billing and special claims.
- Printers Refill at least once per week, and store the storage of it as well.
- Sick leaves follow ups and attendance letters/ chaperone letters
- Stationary checking and requests once per week
- Linen/gown checking and requesting more if low on numbers
- Biopsies drop off 2 rounds per day (12 and 4 pm) at station C
- Round on nurses’ stations to ensure clinical team are doing well at least every other hour.
- Support in information about delays to patient is asked by nursing team
- Help in making calls about delays and change in appointment as needed
Education
Bachelor of Business Administration - Quality And Strategic Management)
Higher College Of Technology
Al Fujairah City 02.2015 - 01.2018
Skills
- Staff roster organisation
- Prioritising patient needs
- Outpatient services coordination
- Adaptable in high-stress environments
- Patient care
- Multidisciplinary teamwork
- Effective listening
- Meeting organisation
- Patience and empathy
- Teamwork and collaboration
- Fast typing speed
- Complaint handling
- Healthcare compliance awareness
- Clinical environment adaptability
- Communication Skills
- Team Work
- Leadership
- Computer Skills
- Problem Solving Skills
- Critical Thinking
- Willing to Learn
- Time Management
- Organization Skills
- Attention to Detail
- Negotiation Skills
- Administrative Skills
Timeline
Health Unit Coordinator, Ambulatory
HUC
08.2025 - Current
Bachelor of Business Administration - Quality And Strategic Management)
Higher College Of Technology
02.2015 - 01.2018