Mozamil Babiker
Abu Dhabi,United Arab Emirates
Summary
Accomplished Customer Service Representative of three years, consistently maintaining customer satisfaction and contributing to company success. Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty. Service-focused customer relations team member experienced in handling high call volumes with impeccable phone manner. Skilled in documentation, time management and multitasking.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work history
CCTV Control Room Operator
Sheikh Zayed Grand Mosque - Abu Dhabi
Abu Dhabi, United Arab Emirates
03.2023 - Current
- Handed out of office hour complaints and emergency repairs to protect workers.
- Identified areas requiring improvements and made recommendations to security operations.
- Acted as a Subject Matter Expert for CCTV-related investigations to assist court proceedings in solving case.
- Managed access keys and two-way radios to maintain productivity.
- Monitored CCTV to determine unusual activity and provide precautions.
- Responded to radio checks to support smooth communications.
- Converted and transferred CCTV footage files for evidence collection procedures with accuracy and confidentiality.
- handling VIP movement.
customer service representative
Sheikh Zayed Grand Mosque - Abu Dhabi
Abu Dhabi, United Arab Emirates
03.2021 - 03.2022
- Followed correct processes in every aspect of work.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints.
CCTV Control Room Operator
Movenpick Grand Al Bustan Hotel
Dubai, United Arab Emirates
01.2020 - 02.2021
- Remotely controlled gates, doors and access points to provide protection and boundaries.
- Observed external security situation and provided best routes and status to company drivers.
- Recorded complaints, incidents and emergencies on database to maintain accurate information.
- Collaborated with security agencies and staff to maintain proper use of CCTV systems.
- Answered phones, transferred calls and maintained switchboards to triage communications.
- Tracked incoming and outgoing vehicles and staff movements to identify suspicious activity.
customer service representative
The Saudi-German Hospital
Dubai, United Arab Emirates
12.2018 - 01.2020
- Answered customer telephone calls promptly and improved on-hold wait times.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Managed [85]+ daily calls, taking orders and escalated cancellations.
- Built customer rapport by providing friendly, genuine service, increasing customer retention by 100%.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
Education
Diploma - Accounting as an information system ( AIS)
Nile Valley University
Sudan 03.2013 - 03.2016
Skills
- Complaint resolution
- Telephone skills
- Team management
- Outstanding customer service
- Professional demeanour
- Exceptional communication
- Excel proficiency
- Complaint handling
- Stock issue resolution
- Problem solver
- Customer service expert
- Creative problem solving
- Relationship-building
- Strong customer service orientation
- Customer loyalty building
- Written and verbal communication skills
- Public relations
Languages
Arabic
Proficient (C2)
English
Advanced
Achievements
- A certificate of appreciation issued by the manager of the Movenpick Grand Al Bustan Hotel in 2021.
- Certificate of the best employee issued by the Sheikh Zayed Grand Mosque Center in 2023.
- Certificate of the best employee issued by Securiguard Middle East in 2023.
- Certificate of dealing with fires and emergencies issued by Dubai Police.
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
Price is what you pay. Value is what you get.
Warren Buffett
Timeline
CCTV Control Room Operator
Sheikh Zayed Grand Mosque - Abu Dhabi
03.2023 - Current
customer service representative
Sheikh Zayed Grand Mosque - Abu Dhabi
03.2021 - 03.2022
CCTV Control Room Operator
Movenpick Grand Al Bustan Hotel
01.2020 - 02.2021
customer service representative
The Saudi-German Hospital
12.2018 - 01.2020
Diploma - Accounting as an information system ( AIS)
Nile Valley University
03.2013 - 03.2016
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