M.P ASHEN COORAY
Dubai,UAE
Summary
Experienced professional with a strong background in management proficiency, F&B knowledge, and inventory management. Demonstrates exceptional skills in telecom customer service and UAE navigation, coupled with excellent English communication abilities. Known for a proactive approach to problem-solving and efficiency enhancement. Aims to leverage extensive expertise to contribute effectively to organisational success.
Overview
9
9
years of professional experience
Work history
Supervisor
Ginza Hohsen Japanese restaurant at Galadri hotel Sri Lanka
Colombo, Sri Lanka
2017.05 - 2022.01
- Managed daily operations to increase productivity.
- Implemented company policies effectively, maintained high standards of service delivery.
- Ensured smooth operations with regular maintenance checks.
- Resolved customer complaints promptly to maintain good relationships.
- Provided excellent service to customers, resulting in repeat business.
- Promoted special events and offers effectively leading to increased footfall on those days.
- Adapted quickly to different situations maintaining efficiency even under pressure.
- Advised customers on wine and beverage pairings with selected food items.
- Worked at company for four years
Head waiter
Oregano Restaurants Dubai
Dubai, UAE
2022.03 - Current
- Coordinated daily restaurant operations to maintain smooth and efficient service
- Handle customer inquiries, complaints, and special requests with professionalism and efficiency
- Consistently offer professional, friendly and engaging service
- Assist guests regarding menu items in an informative and helpful way
- Assist Food & Beverage Servers in all aspects of the dining experience
- Developed understanding of beverage options and promotional offerings to assist guests
- Follow outlet policies, procedures and service standards
- Ensure the proper set up of all side stations in the outlet
- Follow all safety and sanitation policies when handling food and beverage
Education
G.C.E A/L Examination - Completed
Collage of World Education
Sri LankaGraduate - undefined
Ceylon hotel school
Sri LankaBachelor of Arts - Spoken English
Colombo Academy of Language Skills & Dramatic Art
srilankaSkills
- Management proficiency
- F&B knowledge
- Inventory management
- Telecom customer service
- UAE navigation
- English communication
- Proactive approach
LANGUAGES
ENGLISH
Proficient (C2)
SINHALA
Proficient (C2)
Hindi
Intermediate
Japanese
Upper intermediate
Affiliations
- music production
- sound engineering
- content creation
DECLARATION
In the view of the above particulars, please consider this application and give me an opportunity in your esteemed organization. I assure that I would carry out my duties to your entire satisfaction.
PERSONAL INFO.
- DATE OF BIRTH: 2000-08-04
- NATIONALITY: Sri Lankan
- CIVIL STATUS: SINGLE
- PASSPORT NO.: N930831
- ISSUE DATE: 2022-01-31
- Expiry Date: 2032-01-31
Timeline
Head waiter
Oregano Restaurants Dubai
2022.03 - Current
Supervisor
Ginza Hohsen Japanese restaurant at Galadri hotel Sri Lanka
2017.05 - 2022.01
Graduate - undefined
Ceylon hotel school
G.C.E A/L Examination - Completed
Collage of World Education
Bachelor of Arts - Spoken English
Colombo Academy of Language Skills & Dramatic Art