Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Timeline
Generic
MRUDULESH SR

MRUDULESH SR

AL KARAMA, DUBAI,UAE

Summary

Highly skilled travel industry professional with a strong passion for the field, demonstrating expertise in airline fare calculation, ticketing proficiency, and flight scheduling. Adept at itinerary creation and payment processing, with a proven track record of exceptional customer service. Recognised for time management mastery, decision-making aptitude, and efficient organisation. Committed to leveraging destination knowledge and strong initiative to enhance client experiences and streamline travel operations.

Overview

14
14
years of professional experience

Work history

Travel & Visa Consultant

AL MIQAT TRAVEL & TOURISM L.L.C
DUBAI, UAE
05.2023 - Current
  • Managed client communications for successful case resolution.
  • Facilitated visa application preparation with detailed guideline provision.
  • Compiled all necessary documentation to expedite visa approval processes.
  • Delivered exceptional customer service, resulted in high client satisfaction rates.
  • Maintained up-to-date knowledge of immigration policies for accurate consultancy services.
  • Enhanced customer satisfaction by efficiently managing ticket booking enquiries.
  • Processed refunds or exchanges efficiently when necessary, improving customer experience.
  • Informed customers about schedules and fares accurately, enhancing trustworthiness.
  • Explained benefits of purchasing travel insurance with clients to boost Average Transaction Value.
  • Improved customer satisfaction by promptly addressing ticketing issues and concerns.
  • Achieved smoother transactions with meticulous record keeping of ticket sales.
  • Handled large volume of calls daily for ticket bookings and inquiries.
  • Coordinated with various airlines for ticket issuance and rebooking, ensuring passenger convenience.
  • Settled any payment issues swiftly, leading to improved customer trust.
  • Maximised sales profits using proven upselling and cross-selling techniques.

Call centre quality analyst

PRIME 9 TECHNOLOGIES
DUBAI, UAE
06.2022 - 04.2023
  • Improved call quality by monitoring and analysing customer interaction.
  • Boosted agent performance for better customer satisfaction through targeted coaching sessions.
  • Ensured consistent service delivery with the development of comprehensive quality standards.
  • Conducted extensive training sessions to enhance communication skills in agents.
  • Implemented customer feedback system, resulting in improved call centre operations.
  • Reduced complaints rate by implementing proactive problem-solving strategies in call handling procedures.
  • Analysed call data, identifying key areas for improvement in customer experience.
  • Maintained high standards of accuracy and quality in data entry and recordkeeping.

Office Assistant, Loan Recovery Section

Madhur Agriculturist Welfare Co-op. Society
KERALA, INDIA
07.2012 - 01.2022
  • Improved office efficiency by organising and managing files.
  • Enhanced communication for better team coordination by answering calls and emails promptly.
  • Strengthened office operations with diligent maintenance of supply inventory.
  • Facilitated smoother meetings by preparing meeting rooms and materials in advance.
  • Coordinated staff schedules, ensuring smooth daily operations.

Travel consultant (Part Time)

Riya Travel & Tours India Pvt. Ltd.
KERALA, INDIA
03.2019 - 01.2020
  • Achieved customer satisfaction by providing tailored travel solutions.
  • Offered personalised travel advice for enhanced holiday experiences.
  • Managed diverse client portfolios, resulting in repeat business.t
  • Coordinated with suppliers to secure best rates and services.rave
  • Managed diverse client portfolios, resulting in repeat business.
  • Coordinated with suppliers to secure best rates and services.
  • Facilitated smooth travel arrangements, enhancing customer experience.
  • Promoted premium travel packages for increased sales conversion.
  • Advised customers on visas and travel safety.

Technical support worker

Kromberg & Schubert (Kroschu), UAE
JEBAL ALI, UAE
10.2010 - 02.2012
  • Improved customer service by effectively troubleshooting technical issues.
  • Assisted in software implementation for improved system performance.
  • Enhanced user experience with effective problem-solving techniques.
  • Conducted regular maintenance checks to prevent system malfunctions.
  • Trained new team members to share knowledge and best practices.
  • Operated machinery and equipment with focus on safety and efficiency.

Education

High School Diploma -

Higher Secondary Certificate (HSC)
Kasaragod

Diploma in Hotel Management - FRONT OFFICE

Bharath Sevak Samaj, New Delhi University
Kannur /India

Diploma in Airline and Airport Managemen - Airport Services, Customer Service

AIMFILL
Kozhikode

Skills

  • Time management mastery
  • Destination knowledge
  • Travel industry passion
  • Airline fare calculation
  • Ticketing proficiency
  • Strong initiative
  • Decision-Making aptitude
  • Efficient organiser
  • Payment Processing
  • Flight scheduling
  • Itinerary creation
  • Customer Service

Languages

English
Fluent
Hindi
Fluent
Malayalam
Native
Tamil
Fluent
Kananda
Native

Affiliations

  • DRIVING
  • MOVIE
  • MUSIC
  • EATING
  • TRAVELING

Timeline

Travel & Visa Consultant

AL MIQAT TRAVEL & TOURISM L.L.C
05.2023 - Current

Call centre quality analyst

PRIME 9 TECHNOLOGIES
06.2022 - 04.2023

Travel consultant (Part Time)

Riya Travel & Tours India Pvt. Ltd.
03.2019 - 01.2020

Office Assistant, Loan Recovery Section

Madhur Agriculturist Welfare Co-op. Society
07.2012 - 01.2022

Technical support worker

Kromberg & Schubert (Kroschu), UAE
10.2010 - 02.2012

High School Diploma -

Higher Secondary Certificate (HSC)

Diploma in Hotel Management - FRONT OFFICE

Bharath Sevak Samaj, New Delhi University

Diploma in Airline and Airport Managemen - Airport Services, Customer Service

AIMFILL

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MRUDULESH SR