Ms. Bethelhem Gizaw Terfassa
Dubai, ,DU
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Al Tayer Group
05.2022 - 04.2024
- Handled high volume of inbound and outbound calls.
- Provided necessary information and assisted clients with their inquires.
- Maintained and managed customer files and databases.
- Identified customer needs, answered questions and solved their problems
- Closed daily, weekly and monthly business reports.
Real Estate Agent
East African Trading House Ltd.
02.2019 - 08.2021
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
- Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
- Coordinated appointments to show tenants and buyers prospective homes.
- Generated leads for sales and rental properties through cold calls and referrals.
Education
Bachelor of Arts - Tourism And Hospitality Management
St. Mary's University
Addis Ababa, Ethiopia 12.2020
Skills
- Time Management
- Customer service
- Multi tasking
- Problem solving
- Leadership
- Computer literate
Certification
Cyber attack awareness program
Hobbies
Reading
Traveling
Languages
English
Bilingual or Proficient (C2)
Amharic
Bilingual or Proficient (C2)
Nationality
Ethiopian
Timeline
Customer Service Representative
Al Tayer Group
05.2022 - 04.2024
Real Estate Agent
East African Trading House Ltd.
02.2019 - 08.2021
Bachelor of Arts - Tourism And Hospitality Management
St. Mary's University
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