M. SHEHZAD JEHANGIR
Consultant
Dubai
Summary
Dedicated IT professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Consultant
HITEK Services LLC
Dubai
01.2022 - Current
- Developed and initiated projects, managed costs, and monitored performance.
- Identified plans and resources required to meet project goals and objectives.
- Managed projects from procurement to commission.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Reported regularly to managers on project budget, progress and technical problems.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Facilitated workshops to collect project requirements and user feedback.
ICT Coordinator
Farnek Services LLC
01.2019 - Current
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Set up and maintained user accounts and client access.
- Recommended new and replacement hardware and software purchases.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Operation Manager
Quran Session
Islamabad
07.2019 - 08.2019
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained new employees on proper protocols and customer service standards.
Event Manager
IDEA Society, CUI
Islamabad
09.2017 - 01.2019
- Managed administrative logistics of events planning, event booking, and event promotions.
- As event manager, I have arranged multiple events at university level including the “COMSATS Engineering and Expo”.
- Produced detailed proposals for events to document timelines, suppliers and budgets.
- Prepared invitations to send out to guest lists.
- Developed and implemented successful marketing plans to generate event revenue.
Network Support Internee
PTCL
Pakistan
08.2017 - 10.2017
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
Customer Service Representative
Jacob Call Center
Islamabad
08.2016 - 08.2016
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer inquiries and suggestions courteously and professionally.
Education
B. S - Electrical (Computer) Engineering
COMSATS University
Skills
Multi-tasking abilities with proficiency in organizing and managing different tasksIntermediate knowledge of handling administration and paperworkGood at writing technical reports
Documentation and reporting
Product development
Accomplishments
- Cisco Certified Networking Associate (CCNA R&S) {Training}1) Network Basics
- 2) Routing
- 3) Switching
- 4) ACL
- Microsoft Certified System Engineer (Windows Server 2016) {Training}1) Installation of Windows Server 2016
- 2) Hyper – V
- 3) DHCP Configuration & Deployment
- 4) DNS Configuration & Deployment
- 5) Active Directory Configuration and Deployment
- Project Management Professional (PMP) {Training}
Certification
[Project Management Professional] Training - [1 Month]
Timeline
[Project Management Professional] Training - [1 Month]
07-2022
Consultant
HITEK Services LLC
01.2022 - Current
Operation Manager
Quran Session
07.2019 - 08.2019
[Cisco Certified Networking Associate] Training - [2 Months]
01-2019
[Microsoft Certified System Engineer] Training - [2 Months]
01-2019
ICT Coordinator
Farnek Services LLC
01.2019 - Current
Event Manager
IDEA Society, CUI
09.2017 - 01.2019
Network Support Internee
PTCL
08.2017 - 10.2017
Customer Service Representative
Jacob Call Center
08.2016 - 08.2016
B. S - Electrical (Computer) Engineering
COMSATS University