MstRezwana Akthar
Follow Up Clark
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
10
10
years of post-secondary education
2
2
Certifications
Work History
Follow up Clark
Employer
Ajman, Ajman
04.2022 - Current
- Worked well in a team setting, providing support and guidance.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Cultivated interpersonal skills by building positive relationships with others.
- Gained extensive knowledge in data entry, analysis and reporting.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Organized and detail-oriented with a strong work ethic.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Proprietor
Self-employeed
Sylhet, Sylhet
02.2018 - 03.2022
- Optimized team hiring, training, and performance.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Dominated Location market for Type businesses.
- Developed and managed relationships with vendors and suppliers.
- Provided customer service on accounts and resolved problems.
- Signed over new accounts by formulating business plans and launching new company services.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Evaluated suppliers to maintain cost controls and improve operations.
Teller
Employer
Kualampur, Malaysia
02.2015 - 02.2017
- Identified sales opportunities and referred customers to branch partners in financial services.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Maintained accurate records of customer transactions in line with bank procedures.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Handled various accounting transactions.
- Processed applications for new accounts.
- Trained new hires on customer service policies and procedures.
Computer Operator
Employer
Sylhet, Sylhet
02.2012 - 02.2014
- Maintained spreadsheets of Type data across multiple systems while preserving exceptional data accuracy.
- Changed and replaced backup tapes regularly and performed detailed server backups.
- Documented discrepancies, referring discovered issues to supervisor for remediation.
- Verified integrity and consistency of duplication measures and storage protocols.
- Processed requests for service from internal and external customers.
- Traveled to client locations to manage multi-site networks.
- Supported time-sensitive project input milestones by keeping team on-task.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Developed and designed software for variety of applications.
- Wrote and updated detailed technical documentation for software applications.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Managed program errors with analytical approach focused on troubleshooting, diagnosing and resolving each problem.
Education
Diploma In Computer Science -
IBIT
Sylhet 02.2007 - 02.2011
S S C -
Manikganj High School
Sylhet 02.1999 - 02.2002
H S C -
MC Collage
Sylhey 02.2003 - 02.2006
Skills
Follow-up care
Followed up with end users on the status of tickets
Follow-up requirements
Customer follow up
Following up with clients
Follow-up skills
Customer follow-up
Multi-tiered Support Systems
Desktop Technical Support
Proper table setup
Sales floor setup
Staff leadership and supervision
Track backups
Incident Follow Up
Certification
Bcic
Timeline
Follow up Clark
Employer
04.2022 - Current
Bcic
10-2021
Covid 19 Hero Award certificate
02-2021
Proprietor
Self-employeed
02.2018 - 03.2022
Teller
Employer
02.2015 - 02.2017
Computer Operator
Employer
02.2012 - 02.2014
Diploma In Computer Science -
IBIT
02.2007 - 02.2011
H S C -
MC Collage
02.2003 - 02.2006
S S C -
Manikganj High School
02.1999 - 02.2002