Muaaz Carrim

• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
• Collected room deposits, fees and payments.
• Monitored office supplies by checking inventory and placing orders.
• Introduced customers to resort amenities with pleasant and helpful demeanor.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Kept accounts in balance and ran daily reports to verify totals.
• Stored guest valuables in safe and individual boxes for security.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
• Entered and updated sensitive customer information during check-ins and room changes.
• Used internal software to process reservations, check-ins and check-outs.
• Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
• Confirmed important personal and payment information for compliance with security and payment card industry standards.
• Transcribed phone messages and relayed to appropriate personnel.
• Trained new team members on company procedures, customer service and issue resolution.

• Prepared and proofread reports detailing operations activities.
• Managed and maintained file system covering expenses, reports and support documentation.
• Gathered, organized and modeled data to assist management in making key decisions.
• Solved problems timely and effectively, ensuring customer satisfaction.
• Conducted inspections of facility and executed corrective actions to optimize safety and sanitation.
• Understood key performance indicators and usage to drive results through factory-driven processes.
• Completed daily logs for management review.

· Trains, cross –trains, and retrains all front office personnel.

· Participates in the selection of front office personnel.

· Schedules the front office staff.

· Supervises workload during shifts.

· Evaluates the job performance of each front office employee.

· Maintains working relationships and communicates with all departments.

· Verifies that accurate room status information is maintained and properly communicated.

· Resolves guest problems quickly, efficiently, and courteously.

· Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.

· Monitor and report out on Guest’s credit limit based on check-in holding amounts

· Works within the allocated budget for the front office.

· Checks cashiers in and out and verifies banks and deposits at the end of each shift.

· Ensure the adherence of policies pertaining to cash-handling, check-cashing, and credit policies.

· Conducts regularly scheduled meetings of front office personnel.

· Ensure that all front office employees to always wear proper uniforms.

· Upholds the hotel's commitment to hospitality.

· Prepare performance reports related to front office.

· Maximize room revenue and occupancy by reviewing status daily.

· Ensure implementation of all hotel policies and house rules.

· Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.

· Prepare revenue and occupancy forecasting.

· Ensure that employees are, always, attentive, friendly, helpful & courteous to all guests.

· Monitor all V.I.P 's special guests and requests.

· Review Front office logbook and Guest feedback forms daily.

• Pleasantly answered calls for multi-line switchboard for large office and directed callers to appropriate employees.
• Received packages and mail at front desk and dispersed to correct employees.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
• Decreased customer hold times by updating office phone call and messaging procedures.
• Responded to inquiries from callers seeking information.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Greeting guests upon arrival and making them feel welcome.
• Administering check-ins and check-outs.
• Providing front desk services to guests.
• Assigning rooms and taking care of administrative duties.
• Delivering mail and messages.
• Processing guest payments.
• Coordinating with bell service and staff management.
• Being a source of information to guests on various matters such as transport and restaurant advice.
• Processing meal and beverage requests.
• Accommodating general and unique requests.
• Diffusing conflict or tense situations with guests.

• Assisted golf club members by carrying clubs from range to cart and setting stations with required balls.
• Worked in pro shop sales counter to sell merchandise, answer questions and distribute golf cart keys to members.
• Prepared golf carts daily by stocking pencils, tees, scorecards and towels.
• Organized and arranged golfers' tee times to keep course activities running smoothly.
• Organized store merchandise racks by color, size and style to promote visually appealing environment.
• Delivered information and details of interest about facility to visitors.