MUAHMMED SAFUHAN AK
ERNAKULAM,INDIA
Summary
Personable sales representative adept at uncovering customer needs and guiding purchase decisions. Increases revenue with strategic sales techniques. Answers questions to overcome objections and close sales. Astute team player dedicated to customer satisfaction and retention. Possesses superior communication skills coupled with strong problem-solving and conflict-resolution abilities. Offers dependable work ethic and commitment to quality service.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work history
Sales and Customer Service Representative
Fasion Hub
ERNAKULAM, INDIA
06.2021 - Current
- Facilitated resolution of team conflicts, promoting a collaborative workplace.
- Managed cash transactions with precision, ensuring financial integrity.
- Adapted sales strategies based on current industry trends.
- Cultivated robust customer relationships to strengthen brand loyalty.
- Managed over 50 customer calls per day
- Utilised knowledge of company products and services for increased sales.
- Conducted product demonstrations to increase consumer interest.
Mobile phone repair technician
SIMbits Mobile Phones LLC
Dubai, United Arab Emirates
03.2017 - 04.2021
- Maintained updated knowledge of latest industry trends for improved services.
- Repaired various mobile phone issues, enhancing customer satisfaction.
- Diagnosed faults in mobile devices for efficient resolution.
- Kept organised record of all repairs undertaken, ensuring streamlined operations.
- Improved device functionality with meticulous repair work.
- Developed proficiency in using specialised tools for precise repairs.
- Tested newly repaired devices to guarantee seamless operation post-repair.
- Perfected skills through regular training sessions keeping abreast with the latest technology advancements.
- Provided top-notch customer service to ensure repeat business.
- Educated customers about proper care and use of their devices for longevity.
- Executed preventative maintenance on mobile phones reducing need for future repairs.
- Built trustful relationships with suppliers securing timely delivery of parts.
- Performed software updates for enhanced device performance.
- Maintained clean, tidy working areas to provide secure store environment for staff and customers.
Sales assistant
Fasion Corner
Ernakulam, India
11.2013 - 04.2017
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Trained new staff members, fostering a supportive working environment.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Improved customer service by efficiently handling queries and complaints.
Education
Diploma of Education - AUTO MOBILE
SKILTEK
ERNAKULAM, INDIA 04.2015 - 04.2017
Skills
- Technical specifications interpretation
- Customer relations
- Team Leadership
- Inventory control
- Financial reporting
- Sales forecasting
Languages
English
Elementary
Hindi
Intermediate
Timeline
Sales and Customer Service Representative
Fasion Hub
06.2021 - Current
Mobile phone repair technician
SIMbits Mobile Phones LLC
03.2017 - 04.2021
Diploma of Education - AUTO MOBILE
SKILTEK
04.2015 - 04.2017
Sales assistant
Fasion Corner
11.2013 - 04.2017
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