Muath Hisham
Abu Dhabi
Summary
Experienced Business Director with a strong background in banking, sales leadership, and customer service. Skilled in driving growth, improving efficiency, and managing operations within tight budgets and timelines. Known for a professional, adaptable approach and a commitment to delivering results through best business practices. Seeking to contribute to a financial institution’s success while continuing to grow and lead in the sector.
Overview
16
16
years of professional experience
Work History
Director
Capital Bright Trek (Real Estate and Personal Loan
02.2025 - Current
- Lead the business development strategy across real estate and personal loan brokerage services.
- Securing contracts with property developers and banks
- Identify, develop, and manage strategic partnerships to drive revenue growth.
- Direct sales team activities, set targets, and monitor
- Manage training and development for the sales team to improve skills and effectiveness.
Sales Manager
FGF group – ENBD
01.2023 - 02.2025
- Achieved exceptional client satisfaction feedback and ratings.
- Increased profitability by developing pipelines using multiple marketing channels and sales strategies.
- Designed and launched competitive auto loan products tailored to market demands, driving increased sales growth.
- Retained existing customers and substantially grew customer base, product line and sales volume.
- Monitored sales team performance, providing effective training to help reach revenue and profit targets.
- Planned and developed strategies to increase sales territory positioning, exceeding company targets.
- Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends.
- Hired and trained dedicated and high-achieving sales teams. Identified and qualified new sales prospects to continually meet targets.
- Led high-performance sales teams, ensuring achievement of targets.
Sales Manager
Emirates Islamic Bank
07.2021 - 10.2022
- Cultivated a collaborative and open communication culture, fostering a motivated and high-performing team.
- Defined and aligned team goals with organizational objectives, ensuring clarity and accountability across all levels.
- Streamlined daily operations by overseeing task delegation, resource allocation, and performance monitoring.
- Conducted regular performance reviews, providing constructive feedback to drive team and individual growth.
- Resolved conflicts effectively by mediating disputes and implementing proactive solutions to maintain team harmony.
- Successfully led the sales of auto loans by identifying customer needs, developing tailored solutions, and driving consistent revenue growth.
Sales Executive
Abu Dhabi Commercial Bank
06.2016 - 07.2021
- Working with clients to help them make the right decisions, discussing Clients financial needs, and keeping clients' records.
- Identifying possible sales opportunities and generating new business.
- Identifying potential customers through databases, cold calling, and following up leads.
- Selling personal finance products to targeted customers/segments and meeting monthly sales targets.
- Correspondences, Coordination, and organization of day-to-day activities.
- Providing the highest level of administrative and customer service support.
- Ensuring that prospects are clearly communicated regarding the bank charges, terms, and conditions.
- Sales & Customer service officer
Sales Executive
Dubai Islamic Bank
07.2013 - 06.2016
- Established strategic partnerships with local dealerships and car manufacturers, creating a consistent customer pipeline.
- Developed and executed targeted marketing campaigns, boosting auto loan customer engagement and acquisition.
- Expanded market share in underperforming regions by implementing customized sales strategies and territory management plans.
- Optimized loan pricing strategies based on market analysis, improving competitiveness and profitability.
- Navigated challenging negotiations, achieving successful deal closure without compromising on profitability.
- Established strong relationships with key industry players to expand business reach.
Customer service team leader
Etisalat, Abu Dhabi
11.2009 - 08.2013
- Interacting with customers to provide Reponses to their inquiries regarding products and services
- Investigation of what products and services clients need
- Handling & resolving complaints on daily basis.
Education
Bachelor of Business Administration - Business Administration Management
Khwarizmi International College
Skills
- Service Oriented Responsiveness
- Leadership skills Problem Solving
- Target achievement
- Organizing skills Decision making
- Energetic Optimistic Self-control
- Excellent Communication skills
- Professional Judgement
- Complaint response
- Functional configuration
LANGUAGES
English: Fluent
Arabic: Native
Timeline
Director
Capital Bright Trek (Real Estate and Personal Loan
02.2025 - Current
Sales Manager
FGF group – ENBD
01.2023 - 02.2025
Sales Manager
Emirates Islamic Bank
07.2021 - 10.2022
Sales Executive
Abu Dhabi Commercial Bank
06.2016 - 07.2021
Sales Executive
Dubai Islamic Bank
07.2013 - 06.2016
Customer service team leader
Etisalat, Abu Dhabi
11.2009 - 08.2013
Bachelor of Business Administration - Business Administration Management
Khwarizmi International College
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