YAHYA HUSSAEN
Dubai
Summary
Hardworking Customer Service Representative Supervisor maintains and enhances customer service by delivering systems and procedures and supervising staff. Communicative and responsible team leader builds productive and positive relationships with employees and customers to improve retention and loyalty. Consistently promotes company values and culture through all interactions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative Team Lead
Taif Al Emarat Perfumes
03.2021 - Current
- Supervised large teams with guidance, support and direction for high-quality customer care.
- Developed customer service initiatives to improve performance and uplift satisfaction scores.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Implemented company policies and procedures for professional, cohesive customer care.
Customer Service Representative
Residena Real Estates
06.2020 - 02.2021
- Responded to customer requests for products, services, and company information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered prompt service to prioritize customer needs.
- Cross-trained and provided backup support for organizational leadership.
Customer Service Representative
Professional Designer
01.2019 - 05.2020
- Responded to customer requests for products, services, and company information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Associate of Science - Physical Education And Coaching
Damascus University
Syria04.2018
Bachelor of Science - Islamic Law
Damascus University
Syria08.2015
Skills
- Team Management
- Complaint Handling
- Inbound and outbound calls
- Inside sales
- Team coaching
- Continuous Improvement
Certification
- SAS Certificate in Human Development, Customer Service and Sales.
Languages
Arabic
Bilingual or Proficient (C2)
English
Intermediate (B1)
Timeline
Customer Service Representative Team Lead
Taif Al Emarat Perfumes
03.2021 - Current
Customer Service Representative
Residena Real Estates
06.2020 - 02.2021
Customer Service Representative
Professional Designer
01.2019 - 05.2020
- SAS Certificate in Human Development, Customer Service and Sales.
Associate of Science - Physical Education And Coaching
Damascus University
Bachelor of Science - Islamic Law
Damascus University
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