MUBARAK ABDU RAHMAN
Marine Technical Engineer-( AVIT NAVCOM)
Dubai,UAE
Summary
Results-driven Marine Communications and Fleet Technology Professional with over 20 years of experience in maritime technology operations across diverse sectors in the Middle East and Asia. Delivered SATCOM modernization initiatives, optimised vessel communications, and managed complex technology ecosystems. Expertise includes SATCOM, VSAT, integrated bridge systems, cybersecurity, and fleet-wide technical operations, ensuring compliance with international maritime standards.
Overview
24
24
years of professional experience
1
1
Certification
Work history
MARINE AVIT & NAVCOM TECHNICAL ENGINEER
Ports, Customs and Free Zone Corporation (PCFC Yacht Management)
Dubai
2021.05 - 2026.06
- Lead technical operations and lifecycle management of communications, navigation, AVIT, and IT infrastructure supporting Royal Fleet and government vessels operating in mission-critical maritime environments.
- Key Contributions
- Direct fleet-wide support for SATCOM, VSAT, Starlink Maritime, Inmarsat, NAVCOM, and shipboard communication platforms.
- Manage ECDIS, Radar, AIS, GMDSS, Gyro Compass, and Integrated Bridge Systems to ensure navigational integrity and operational continuity.
- Oversee IPTV, CCTV, PABX, multimedia systems, vessel networking, and AVIT environments.
- Coordinate OEMs, consultants, and contractors for vessel upgrades, commissioning, and modernization initiatives.
- Administer maintenance programs, technical budgets, service contracts, and asset lifecycle planning.
- Provide technical leadership during operational incidents and high-priority deployments.
- Selected Achievements
- Increased fleet communication system availability from 90% to 99%.
- Reduced communication-related downtime by 99% through proactive maintenance and reliability programs.
- Successfully delivered SATCOM and connectivity modernization projects across Royal Fleet vessels.
- Maintained uninterrupted operational readiness for high-profile government maritime operations.
IT & COMMUNICATIONS TECHNICAL ENGINEER
DP World – (P&O Yacht Management & Repair Services)
Dubai
2020.11 - 2021.04
- Managed maritime IT infrastructure, communications systems, and digital services supporting yacht and marine operations.
- Administered Microsoft 365, Cisco networking, VoIP, Wi-Fi, CCTV, cybersecurity controls, and access management systems.
- Supported vessel PMS integration, technical governance, asset management, and operational support activities.
HEAD OF TECHNICAL SERVICES & PRESALES – MARINE SATCOM DIVISION
Zener Onenet LLC (Zener Group)
Dubai
2012.02 - 2020.02
- Led technical services, customer operations, project delivery, and presales functions for one of the region's leading maritime satellite communications providers.
- Key Responsibilities
- Directed end-to-end delivery of maritime SATCOM and connectivity projects.
- Managed technical support operations, customer service delivery, and escalation management.
- Developed commercial and technical proposals, network designs, solution architectures, and Statements of Work.
- Led installation, commissioning, and integration of satellite communication systems for commercial and offshore fleets.
- Managed customer retention, airtime services, usage optimization, and account growth strategies.
- Selected Achievements
- Effectively managed development of various marine satcom projects including planning, scope estimation, schedule, cost, technical, resources, risk management and execution
- Contributed to the customer’s success by leveraging knowledge of satellite communication products, accessories and its applications while utilizing partner’s in-depth knowledge of their value propositions, technology, and roadmaps
- Assisted sales & account management team with technical presentations, preparation of proposals, statement of work, and supporting documents for customer
- Instrumental in driving sales through technical understanding and partner’s product lines, value propositions, technology, and roadmaps
- Established and maintained thought leader status by participating in regional team calls and removing technical obstacles impending revenue generation
- Spread headed installation/commissioning by managing resource deployment, quality compliance, and effectively monitored the progress of the installation according to the project schedule
- Managed 24X7 technical support operations and maintained detailed issue tracking, and data maintenance of technical support and customer service activities
- Assisted engineers on VSAT Installation, Network & Routing, Network Management Devices with VOIP, Firewall, Wireless Networking and Testing, Vessel Tracking Services, Accounting Authorities & Terminal Activation, Maritime Email System, Electronic Charts, Monthly Airtime Activation & Billing, Satellite Modems Setup and Configuration, Fleet Express Services, and maintaining all kinds of dashboard from providers and live monitoring with cloud system, and installation, configuration and maintenance of various hardware from multiple external partners
- Instrumental in driving presales and technical support operations for 120+ clients with 100+ vessels and maintained 80% success in yearly renewal of contracts
- Consistently achieved $300K in monthly billing for ongoing technical support services and onboarded 5 new vessels with an average initial sale value of $2.5 million
- Effectively built and managed collaborative relationships with external business partners to deliver clients the ultimate business objectives with the following:
- Inmarsat, UK
- Iridium, UK
- Thuraya, UAE
- Onwaves, Iceland
- Polestar, UK
- Navarino, Greece
- Marpoint, Greece
- SingTel, Singapore
- Intellian, Korea
- KNS, Korea
- Telenor, Norway
- Milano Teleport, Italy
- ITC Global, USA
- Cobham, Denmark
- Onenet Ltd, Cyprus
LEAD NETWORK ENGINEER
Compume LLC
Dubai
2005.12 - 2011.07
- Designed and implemented enterprise IT infrastructure and networking solutions for government and commercial clients.
- Led service operations, warranty support, customer engagement, and infrastructure deployment projects.
- Planned, designed, and implemented network infrastructure solutions for clients using routers & switches, wireless devices & windows server installations
- Server Management, Active Directory, DNS/DHCP Servers, Web Server (IIS), Virtualization (Hyper Terminal, VMWare), Storage System (RAID, Disk Quota, SAN, NAS), Backup Server & Windows Backup, File Server, Network Cabling and Design, Network Management and Windows Server installations & maintenance
- Effectively handled service centre administration (spare parts orders, setting up service stations, escalation handling, warranty claims, customer services, and resource management)
- Authorised to maintain after sales & technical support operations for Sony Laptops, Black Berry Phone, Sony, Dell, Acer, IBM, HP, LG, Toshiba, Fujitsu, Siemens, and Apple)
- Worked closely with various external partners regarding service-related hindrance and coordinated technical sales trainings for new brand models & consumer electronics products
- Effectively managed company’s POS & billing systems, and email backups
- Reviewed technical processes, performance and established workforce efficiencies, customer service standards and benchmarked quality assurance
- Handled our corporate office IT team for network administration, Citrix Server installation & maintenance and branch offices VMware, Network setups, installations, and commissioning
- Participated in various exhibitions like GITEX and few more to support sales team with technical assistance
HARDWARE SERVICE ENGINEER
Computer Care Pvt Ltd
2003.09 - 2005.10
- Acted as an escalation point and provided guidance to adjacent support tiers to assist in resolution of complex network, system, and security incidents
- Authorised service engineer for Intel, Wipro, HCL, Acer hardware installations and repairs
- Networking: Switches, Routers, Hubs, Cables, Racks, Firewalls, LAN, WAN, TCP/IP, DNS, UDP, VoIP, QoS, EIGRP, BGP, OSPF, ATM, PPP, MPLS, and DHCP
- Assisted with ongoing maintenance of Active Directory (Directory design, deployment, and administration in distributed Windows environments), Data Recovery, Data Infrastructure (SAN and NAS), and security-based applications and technologies
- Documented, reported, improved, and optimized workflows and processes and developed specifications for new tooling and monitoring enhancements, scripts, and automation to make work more efficient and drove continuous improvement in the system of operations
- Continuously researched on network products, services, protocols, and standards to remain abreast of developments on the networking industry
- Maintained strong customer relationships, improved customer loyalty by maintaining a dedicated resource for each client for after sales, service, and support activities
- Ensured 100% renewals of annual maintenance contracts by offering them onsite visits and preventive maintenance
- Created and maintained weekly and monthly reports on service activities for key stakeholders
TECHNICAL TRAINER
Datapro Computers
2002.02 - 2003.06
- Developed and delivered training programs in networking, operating systems, databases, programming languages, and productivity applications to enhance technical skills and knowledge of participants.
Education
Bachelor of Engineering - Information Technology
Manipal University
IndiaSkills
- Maritime Cybersecurity
- Maritime satellite communications
- Marine Communications & Connectivity
- Starlink Maritime, VSAT, Fleet Xpress, FleetBroadband, Inmarsat, Iridium, OneWeb, Maritime LTE
- Navigation & Bridge Systems
- Bridge navigation systems
- Ecds, Radar, AIS, GMDSS, Gyro Compass, Integrated Bridge Systems
- AVIT & Digital Vessel Solutions
- Maritime communications systems
- Maritime IT Infrastructure
- Network infrastructure
- TCP/IP, LAN/WAN, VPN, Wi-Fi, Routing & Switching, BGP, OSPF, QoS
- System administration
- Windows Server, Active Directory, DNS, DHCP, VMWare, Citrix, SAN, NAS
- Operational reliability
- Technical Service Delivery
- Vendor & Contract Management
- Asset Lifecycle Management
- Cybersecurity solutions
- Firewalls, UTM, CCTV, IPTV, PABX, Crestron, Endpoint Security, Public Address Systems
- Firewalls, UTM, CCTV, IPTV, PABX, Crestron, Endpoint Security, Public Address Systems
Certification
- Diploma in Digital Transformation in Shipping (In Progress)
- Maritime Cybersecurity – Lloyd's Maritime Academy
- Microsoft Certified Systems Engineer (MCSE)
- Cisco Certified Network Associate (CCNA)
- Inmarsat Fleet Xpress Certification
- VSAT Installation & Commissioning (Ku/Ka Band)
- IDirect CNO Training
- Maritime VSAT Support
- Information Security & Risk Management
LANGUAGES
English
Hindi
Malayalam
Timeline
MARINE AVIT & NAVCOM TECHNICAL ENGINEER
Ports, Customs and Free Zone Corporation (PCFC Yacht Management)
2021.05 - 2026.06
IT & COMMUNICATIONS TECHNICAL ENGINEER
DP World – (P&O Yacht Management & Repair Services)
2020.11 - 2021.04
HEAD OF TECHNICAL SERVICES & PRESALES – MARINE SATCOM DIVISION
Zener Onenet LLC (Zener Group)
2012.02 - 2020.02
LEAD NETWORK ENGINEER
Compume LLC
2005.12 - 2011.07
HARDWARE SERVICE ENGINEER
Computer Care Pvt Ltd
2003.09 - 2005.10
TECHNICAL TRAINER
Datapro Computers
2002.02 - 2003.06
Bachelor of Engineering - Information Technology
Manipal University