Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Quote
Timeline
Generic
Mubeen Sultan

Mubeen Sultan

Dubai

Summary

Adaptable supply chain professional with 6 years of experience in the UAE. Proven track record of taking ownership of rider service levels by meticulously measuring compliance, identifying performance gaps, and successfully executing plans to bridge performance-related shortcomings. Adept at optimizing logistics operations to ensure seamless and efficient supply chain processes.

Overview

8
8
years of professional experience

Work History

Rider Coordinator

Talabat
10.2021 - Current
  • Monitoring and improving fleet performance and providing quality support and compliance to Talabat fleet and stake holders.
  • Leading local logistics performance and handling the critical hubs for Talabat UAE operations.
  • Leading local Talabat Go projects and delivering a optimized precisely planned movement plans which include providing fleet, riders and steering the staff per zone timing.
  • Collaborated closely with the Training team to guarantee that riders were trained and kept up-to-date with excellence and performance programs, driving overall work improvement.
  • Provided regular updates to the city manager on project advancements and performance metrics.
  • Oversaw daily live operations, identifying trends aligned with business requirements.
  • Managed inventory and branding initiatives for the fleet, maintaining consistent branding and necessary resources.
  • Engaged directly with riders to tackle complex issues and optimize service quality, adhering to Standard Operating Procedures (SOP).

Rider Coordinator

One Click
Dubai
08.2018 - 07.2019
  • Led fleet operations, utilizing demand forecasting and efficient supply management techniques to ensure optimal performance.
  • Engaged directly with riders to resolve intricate issues, contributing to service quality optimization while adhering to Standard Operating Procedures (SOP).
  • Conducted fleet compliance checks to align with service level requirements and maintain operational standards.
  • Monitored daily live operations, tracking active and unavailable riders in accordance with client demands and service expectations.
  • Managed inventory and branding initiatives for the fleet, ensuring consistent visual identity and availability of necessary resources.
  • Facilitated the departure clearance process for riders, following client SOPs and streamlining operational workflows.

Opration Lead

Emirates Transport
Dubai
03.2017 - 02.2018
  • Reviewed orders before and after delivery to ensure accuracy, completeness, and customer satisfaction.
  • Provided excellent customer service, addressing inquiries and effectively handling client complaints.
  • Transported and delivered items to customers in a safe and timely manner, maintaining a high standard of delivery efficiency.
  • Collected Cash on Delivery (COD) payments from team members and ensured proper submission.
  • Conducted daily morning briefings to team members to align on goals, tasks, and expectations.
  • Reported instances of rider non-compliance to the Manager within the fleet, contributing to overall operational integrity.

Shift Supervisor

Intercontinental Dubai Festival City
01.2016 - 12.2016
  • Worked closely with management to manage staff levels and allocate resources for production plans.
  • Coordinated and supervised daily hotel operations, including front desk management, guest services, and staff scheduling, ensuring smooth functioning of the establishment during assigned shifts.
  • Assumed responsibility for resolving guest inquiries, concerns, and complaints, consistently maintaining a high standard of customer satisfaction.
  • Managed and trained a team of staff members, ensuring compliance with hospitality protocols and delivering exceptional guest experiences.
  • Oversaw room assignments, room service requests, and housekeeping activities to uphold the quality of accommodations and services provided.
  • Collaborated with management to implement operational improvements, contributing to enhanced guest service delivery and overall efficiency.
  • Maintained a safe and secure environment by enforcing safety policies and procedures, addressing emergencies promptly and effectively.

Education

Bachelor of Science -

Gujranwala Board
Pakistan Gujranwala
2015

Skills

  • Performance Analysis
  • Operational Excellence
  • Logistics Optimization
  • 3PL management
  • Internal stakeholder management
  • Fleet Management
  • Supply Chain Management
  • Inventory Management
  • Project Management
  • Time Management
  • Training and Development
  • Customer Service
  • Microsoft Office - Word, Excel, PowerPoint
  • Team work
  • Adaptability & Leadership

Languages

English
Native language
English
Fluent
A1
Urdu
Native
A1
Hindi
Native
A1
Punjabi
Native
A1

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

Rider Coordinator

Talabat
10.2021 - Current

Rider Coordinator

One Click
08.2018 - 07.2019

Opration Lead

Emirates Transport
03.2017 - 02.2018

Shift Supervisor

Intercontinental Dubai Festival City
01.2016 - 12.2016

Bachelor of Science -

Gujranwala Board

Similar Profiles

CREATE PROFILE
Mubeen Sultan