Operation & Inventory Supervisor experience 7 years skilled in training staff to the highest standard of customer service ensuring increased customer satisfaction and making sure to reduce the Cogs & handling now e commerce store From Seas to Digital Media and eCommerce, where I have found my biggest passion.
Hi, I’m
Mudassar Inayat
Dubai,United Arab Emirates
Summary
Overview
13
years of professional experience
Work history
Amazon & Noon
E commerce Business Manager
Job overview
- Research market in order to discover new trends and technologies in order to improve store performance
- Ensure that online stores are visually appealing, easy to navigate, and furnished with accurate, up-to-date content
- Coordinate order processing, delivery and returns of customer orders
- Coordinate with other teams on the execution of brand, marketing and e-commerce activities
- Ensure the fulfilment of customers' orders via store pick of delivery service
- Manage the operations for good service
- Manage the service quality and customer satisfaction
- Monitor and maintain proper functionality of the website
- Observe the sales, promotions, marketing and social media activities over digital platforms
Majid Al Futtaim
Operation & Inventory Supervisor
09.2020 - Current
Job overview
- Setting goals for performance and deadlines in ways that comply with company's plans and vision
- Organizing workflow and ensuring that employees understand their duties or delegated tasks
- Monitoring employee productivity and providing constructive feedback and coaching
- Examine the levels of raw materials and supplies to determine shortages
- Document daily shipments and deliveries to replenish inventory
- Create detailed reports for adjustments, inventory operations and stock levels
- Evaluating new inventory, ensuring it's ready to ship
- Properly order new supplies avoiding excessive surplus or inefficiencies
- Research market in order to discover new trends and technologies in order to improve store performance
- Ensure that online stores are visually appealing, easy to navigate, and furnished with accurate, up-to-date content
- Coordinate order processing, delivery and returns of customer orders
- Coordinate with other teams on the execution of brand, marketing and e-commerce activities
- Ensure the fulfilment of customers' orders via store pick of delivery service
- Manage the operations for good service
- Manage the service quality and customer satisfaction
- Monitor and maintain proper functionality of the website
- Observe the sales, promotions, marketing and social media activities over digital platforms
Emaar
Customer service Representative
08.2010 - 09.2020
Job overview
- Deal directly with customers either physically or electronically
- To handle and resolve customer complaints
- To set up new customer accounts
- To process orders, forms, applications and requests
- Maintaining proper records of customer interactions and transactions
- Provide feedback on the efficiency of the customer service process
Education
Firefighting
Successfully passed Fire Fighting Training.
University overview
Future Awards and
2023
University overview
PIC LEVEL 3
FAQ Level 3 Award in
2023
University overview
Supervising Food Safety In Catering
Dubai Police Academy
First Aid International
First Aid COR & AED
Emergency First Aid including CPR & AED
2022
University overview
Intermidiate|BISE Lahore
OTHERS AWARDS
1997
University overview
Skills
- Cinema Operation, Inventory Control, Staff Training, Team Building, Problem Solving, Internal & External Communication
- English
- Urdu
- Hindi
- Punjabi
- LANGUAGES
Timeline
Operation & Inventory Supervisor
Majid Al Futtaim
09.2020 - Current
Customer service Representative
Emaar
08.2010 - 09.2020
E commerce Business Manager
Amazon & Noon
Firefighting
Successfully passed Fire Fighting Training.
Future Awards and
PIC LEVEL 3
FAQ Level 3 Award in
Dubai Police Academy
First Aid International
First Aid COR & AED
Emergency First Aid including CPR & AED
Intermidiate|BISE Lahore
OTHERS AWARDS
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