Summary
Overview
Work history
Education
Skills
Languages
Certification
Timeline
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MUDASSAR MUKRI

MUDASSAR MUKRI

Dubai,United Arab Emirates

Summary

Senior Travel Consultant with expertise in crafting customized travel solutions and achieving high client satisfaction. Proficient in managing intricate itineraries and negotiating favorable terms with suppliers. Demonstrated success in increasing client retention and revenue through innovative travel packages and exceptional service delivery.

Overview

15
15
years of professional experience
1
1
Certification

Work history

senior travel consultant

Advanced Travel and Tourism
Dubai, UAE
12.2010 - Current
  • Making reservations, revalidation, reissue and refund using Amadeus computerized reservation system and NDC portal .
  • Handling Corporate clients and travel agencies on airline promos & offers
  • Receiving inquiry by Phone, Email over the counter.
  • Handling Cash Clients
  • Suggest best possible options to clients such as routing, arrival, departure, time price, policy and restrictions immediately or as soon as possible.
  • Resolved complaints promptly, maintaining high levels of customer satisfaction.
  • Assisted corporate clients with organising business trips abroad smoothly.
  • Increased client satisfaction by providing tailored travel advice and itinerary planning.
  • Conducted calls professionally and politely to maintain excellent service standards.
  • Informed clients about cancellation policy and associated penalties.
  • Negotiated favourable rates with airlines to secure cost-effective booking.
  • Tracked flight prices to secure best-possible prices for customer trips.

Junior Officer, Travel Operations.

Sutherland Global Services (Adventity)
mumbai, india
03.2010 - 08.2025


  • Ensured compliance with regulations by monitoring travel violation classes.
  • Checked ticket itinerary sequences for accuracy and correctness.
  • Issued debit notes to agents for erroneous ticket issuance.
  • Assessed and processed debit notes for reissue and refund tickets from agents.
  • Boosted team performance through regular training sessions..

Education

Bachelor of Commerce -

University of Mumbai
india

Skills

  • Expertise in GDS systems
  • Service upselling
  • Airline networking
  • Fare calculation proficiency
  • Travel regulation knowledge
  • Itinerary research
  • Corporate travel management
  • Refunds and EMD processing
  • Ticket exchange management
  • Customer service excellence

Languages

English
Advanced
Hindi
Native
Urdu
Native

Certification

Professional Qualification

· I.A.T.A/U.F.T.A.A foundation course in March 2010 from (Montreal).


Computerized Reservation System (CRS) Training

· Basic training from Galileo Mumbai

· Automated ticketing from Galileo Mumbai.

· Automated ticketing from Amadeus

· Basic training from sabre Dubai aviation college

· Basic training from galielo dubai

Timeline

senior travel consultant

Advanced Travel and Tourism
12.2010 - Current

Junior Officer, Travel Operations.

Sutherland Global Services (Adventity)
03.2010 - 08.2025

Bachelor of Commerce -

University of Mumbai

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MUDASSAR MUKRI