100 Days of Code: The Complete Python Pro Bootcamp for 2023
Mudassar Nisar
Dubai
Summary
I have been working in Khasab Tours for last 15 years and now want to move on to Europe so have to leave this job. However, I have enjoyed my tenure and looking forward to new opportunity. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
18
18
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Business Development/ Operation Manager
Khasab Travel & Tours
Dubai
05.2007 - Current
- My responsibilities working under Khasab Travel & Tours is as under:
- Complete Knowledge of Tourism services in United Arab Emirates & Oman
- Preparation of different Tourism Packages of United Arab Emirates and Oman related to tourism industry
- Making different Promotional strategies, new rates and offers, to manage relationship with Key business customers
- To visit different suppliers to inspect tour and activities etc.
- Weekly basis outdoor meeting with different corporate customers and Tour operators to market product at different level
- Sales of Tourism product by Telecommunication (Telephone, email) on daily basis
- Business development through meeting with different tour operator and customer in Dubai, Sharjah, Abu Dhabi and Ras Al Khaimah
- Average Yearly sales $ 125000.00
- Daily arrangement of operations for different tours, transportation, holidays, tickets etc
- Completing of different challenges for fleet of vehicles, guides, tours, hotels etc
- To check reports from staff responsible for each department related to tours, holidays etc
- In case of any complaints/ problems, looking deep into the aspect of complaints & solving it
- Answering to guest for complaints and their settlement to make them happy after tour end
- Training of new staff for customer services representative and Sales staff on how to attend calls, to make offer to customers, to convince them for buying tour, to follow up etc
- Advising staff to increase sales and quality of services for our products
- To check email on daily basis and replying to customer according to their inquiries
- To check sales report of staff on daily basis
- To check rates, method and planning of competitor in markets to improve our business
- Follow up of different group for our destination in Dubai and United Arab Emirates
- To Promote our products on different online agents
- Meeting with different adverting companies for printing of our products flyers, business cars of employees etc
- To advise IT staff to makes changes and add new packages with different promotion and rates
- To make operation of our daily tours and packages on daily basis
- To communicate with our office in Oman for correct operation on daily basis regarding timing for tours and to hire driver of each job etc
- To communicate with our operation staff for dhow cruise, safari, city tours and different tours
- To get report from our operation at end of each tour
- In case of any complain from customer / Tours operator, to reply to complaint by email and phone
- Weekly twice at least to sit with General Manager for presenting different Marketing plans and making of offers as per low and high season
- To present report of different staff working under me as sales and marketing, customer services, operation department
- Also, to bring in his knowledge about complaints and compensation of customer
- To interview the new staff hiring under Sales & Customer service department with General Manager and HR departments
- Monthly arranging and attending of sales meeting with our staff and General Manager, to seek his advises and follow up accordingly
- Monthly to recheck statement of our suppliers in regards to Car hire, cruiser etc
- And to approve statement to make payment to supplier
- To attend different exhibition and seminars to develop business relationship in industry
- I have worked as PRO in Khasab Tours so my responsibilities also include to manage immigration and labor related work for all staff
- To apply and follow up of visa of all staff, to visit Ministry of Labor and Immigration for different requirement for company
- Renewal of Trade License, Insurance of company etc
- Identified issues, analyzed information and provided solutions to problems
- Worked flexible hours across night, weekend and holiday shifts
- Acted as a team leader in group projects, delegating tasks and providing feedback
- Passionate about learning and committed to continual improvement
- Developed strong organizational and communication skills through coursework and volunteer activities
- Self-motivated, with a strong sense of personal responsibility
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Identified issues, analyzed information and provided solutions to problems.
Operation Manager
Jannat Tours
Dubai
01.2023 - 05.2023
- My responsibilities working under Jannat Tours is as under:
- Complete Knowledge of Tourism services in United Arab Emirates
- Sales & operation of our main products
- Largest dhow cruise in Al Seef creek, Desert Safari Camp in Al Aweer & Yacht cruising in Dubai Marina
- Preparation of different Tourism Packages of United Arab Emirates related to tourism industry
- Making different Promotional strategies, new rates and offers, to manage relationship with Key business customers
- To visit different suppliers to inspect tour and activities.
- Weekly basis outdoor meeting with different corporate customers and Tour operators to market product at different level
- Sales & operation of main products i.e
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Devised processes to boost long-term business success and increase profit levels.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
- Set, enforced, and optimized internal policies to maintain responsiveness to demands
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
Marketing representative
DANUBE HOME
Dubai
11.2020 - 12.2020
- To Meet at Danube Homes head office in Jebel Ali
- To receive products and go for outdoor marketing
- To talk to Management / security officer in different building, super market, restaurant, hospital, clinics etc
- To market product and get approval to sell
- To follow up with customer for maintenance etc
- By email, telephone and to visit their offices
- To achieve target on weekly basis given by Danube Management
- Special achievement: sold 397 units in 50 Days and was No
- Reason for Leaving: This job period was fixed for 2 months just as marketing campaign.
- Responded to customer inquiries promptly and professionally to increase customer satisfaction
- Determined customers' needs and provided brand awareness and recommendations to fulfill requirements
- Acquired, developed and frequently serviced over 397 new accounts
Senior accounts
Pearl Continental Rawalpindi
04.2006 - 12.2006
- To receive voucher from different sales departments, to make voucher, ledger and final invoice
- To send final invoice to Accounts manager for approval
- To prepare invoices of all customers and send to them by email
- To follow up with customer for payment by email, telephone and to visit their offices
- To Receive payment from customer, make their receipts and to send to customer and account departments
- To visit bank on almost daily basis for depositing of cash / cheque etc
- To prepare daily, monthly statement of credits for all customer
- To prepare payment status of all customer
- To send reminder to all customer for pending payment
- To send final statement to Director of accounts about invoices and payment
- To attend meeting with Accounts manager, Director of accounts, Sales manager for payment status
- Reason for Leaving: Planned to move to Dubai
- Brought in over $150000 in revenue while managing multiple high-profile accounts
Senior accounts
Margala Hotel
Islamabad
01.2005 - 02.2006
- Department
- To receive voucher from different sales departments, to make voucher, ledger and final invoice
- To send final invoice to Accounts manager for approval
- To prepare invoices of all customers and send to them by email
- To follow up with customer for payment by email, telephone and to visit their offices
- To Receive payment from customer, make their receipts and to send to customer and account departments
- To visit bank on almost daily basis for depositing of cash / cheque etc
- To prepare daily, monthly statement of credits for all customer
- To prepare payment status of all customer
- To send reminder to all customer for pending payment
- To send final statement to Director of accounts about invoices and payment
- Increased revenue by communicating payment changes and product updates to customers
Education
Bachelor of Commerce - Business & Accounts Pakistan
Punjab College of Commerce, Advanced College of Excellence
Rawalpindi Pakistan 07.2003 - 05.2005
Intermediate Certificate in Computer & Science -
Pakistan Advanced College of Excellence
Rawalpindi Pakistan 04.2001 - 05.2003
Secondary School Certificate - Science Education
GOVT High School
Chakwal Pakistan 07.2003 - 05.2005
Skills
Intermediate Computer science including C language diploma for 02 yearsundefined
Additional Information
- PERSONAL INFO Date of Birth 08 January’ 1985 Gender Male Present Nationality Pakistan Visa Status Dubai employment visa Validity 29 Jan’ 2021 Driving License Yes Validity 26 Jan’ 2025 Country of Issue United Arab Emirates License Light Vehicle Current Salary US$ 2000-2500 (SGD 2800) Notice Period/ availability 1 month
Software
Interests
Reading online , Playing cricket, Gym, swimming
Online reading & learning for development
I am always reading & searching new skills for Business Development, also searching for different models of operational skills. I am also doing online course of The complete Python Bootcamp 2023 which is about to learn coding program. I have completed 40% of course but still remaining is 60%. This is online course which I can continue during my Job as well.
Timeline
Operation Manager
Jannat Tours
01.2023 - 05.2023
Marketing representative
DANUBE HOME
11.2020 - 12.2020
Business Development/ Operation Manager
Khasab Travel & Tours
05.2007 - Current
Senior accounts
Pearl Continental Rawalpindi
04.2006 - 12.2006
Senior accounts
Margala Hotel
01.2005 - 02.2006
Bachelor of Commerce - Business & Accounts Pakistan
Punjab College of Commerce, Advanced College of Excellence
07.2003 - 05.2005
Secondary School Certificate - Science Education
GOVT High School
07.2003 - 05.2005
Intermediate Certificate in Computer & Science -
Pakistan Advanced College of Excellence
04.2001 - 05.2003
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