MUDASSIR AHMED

Oversaw daily operations related to order management, dispatch, fleet coordination, inventory control, and customer service in a high-volume logistics environment.
• Managed end-to-end delivery scheduling and execution based on urgency, customer priorities, and operational efficiency.
• Communicated with an average of 60 customers daily (up to 120 during peak events like DSF) for delivery updates and rescheduling.
• Provided delivery and stock updates to 7 showrooms, ensuring consistent coordination between retail and logistics.
• Tracked fleet movement using SAMTech to ensure compliance with speed limits and maintenance schedules.
• Collaborated with warehouse teams to monitor stock levels and ensure timely dispatch using D365 and DMS.
• Utilized APNT software to monitor real-time delivery progress and coordinate dispatch activities.
• Maintained accurate SOP documentation, delivery records, and performance tracking using KPIs, KRAs, and SLAs.
• Applied inventory principles like FIFO and LIFO to ensure stock accuracy and minimize discrepancies.
• Resolved delivery-related issues by collaborating with internal teams and third-party service providers.
• Implemented process improvements to enhance delivery efficiency, customer satisfaction, and operational productivity.
• Ensured a proactive approach to customer service, addressing complaints and inquiries to uphold service quality standards.

• Managed the activities of warehouse and delivery personnel of the allocated areas of Carrefour delivery division
• Developed and maintained schedules, onboarded and trained new team members, and set delivery goals and customer service goals based on company expectations
• Managed inventory levels, ensuring that changes in inventory are promptly and accurately recorded in internal supply chain systems
• Resolved logistics problems that occur on a day-to-day basis and implemented policies to mitigate the occurrence of the same
• Delivered performance reports on a daily, weekly, monthly, and quarterly basis and report back on employee performance and annual evaluations
• Maintained standards for safety and hygiene within the warehouse

• Monitored inventory levels and overseen the movement of incoming and outgoing goods, ensuring proper buffer is in place
• Managed the movement of goods and materials; planned and coordinated the flow of goods to ensure arrival at destination on time and in good condition
• Handled a variety of goods from food products to raw materials to finished products ready for sale and planned out the most effective way of transport from source to destination

• Directed unskilled and semi-skilled workers in a variety of routine maintenance and laboring tasks
• Supervised the work of labor crews engaged in a variety of tasks, such as assembling and installing equipment and machinery and repairing fences and related structures
• Managed schedules and approved work hours, ensuring effectiveness and efficiency at work in alignment with the expectations of the company and the client
• Implemented proper protocols to ensure a safe, healthy, and secure work environment

• Negotiated favorable contracts with suppliers and transport drivers, ensuring fair compensation while still earning reasonable profits
• Maintained a high level of customer satisfaction, making positive business relationships with existing clients and ensuring their loyalty
• Managed compliance with all relevant regulations

• Managed outbound calls on regular and prospective clients to drive new business
• Demonstrated products and provided essential information such as product availability, price, new developments, and market trends
• Answered questions concerning products such as price, credit terms, and durability
• Closed and completed sales contracts and forms to record required sales information, achieving sales targets
• Collected receivables promptly and followed up on the payments of clients' outstanding balances
• Maintained a high level of technical expertise and achieved sales goals
• Demonstrated working knowledge of requirements of company credit policy regulating credit sales
• Supported the leader in all the required ad hoc duties