Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Certification
Timeline
Generic

Mudassir Shaikh

Dubai,United Arab Emirates

Summary

With 5.3 years of experience in logistics and warehouse management. Worked with shipping and Logistics domain. End-to-end understanding of Logistics operations warehousing, inventory, transportation, and supply chain processes. Worked in a customer-facing role to understand the requirements and performed as expected to meet customer expectations. Managed a team of 15+ resources to implement customer requirements and day-to-day operations. Skilled in solving complicated issues and making proactive operational changes.

A loyal employee with a solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Overview

7
7
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work history

Logistics, Clerk / Department Trainer

Atlantis The Palm
Dubai
2023.02 - Current
  • Responsible for developing business with planning, coordinating, and monitoring logistics operations such as warehousing, inventory, transportation, and supply chain processes
  • Developed processes with Automation tools to make business easier and easier to go
  • Worked on the environment on end-to-end business cycle from Creating bookings for customers till Release of Bill of Ladings and payments to make an easier process
  • Directing, optimizing and coordinating full order cycle
  • Resolve any arising problems or complaints by coordinating with the customer Support team
  • Meet cost, productivity, accuracy and timeliness targets
  • Maintain metrics and analyze data to assess performance and implement improvements
  • Negotiating with Liners on contracts and charges during transportation
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer
  • Enhanced employee management by developing schedules, tracking time and catching business needs.
  • Created training programmes guaranteed to achieve key organisational objectives.
  • Assigned training exercises and skill assessments to newly hired employees.
  • Facilitated soft skills training, improving communication and interpersonal abilities.
  • Analysed training requirements at the individual, team and organisational levels.

Logistics, Attendant

Atlantis The Palm
Dubai, United Arab Emirates
2022.03 - 2023.02

Customer Support Executive

Clearship Forwarders
Mumbai
2021.06 - 2021.11
  • Handling Import & Export Documentation
  • Utilizing logistics IT to optimize shipping and transport procedures
  • Keep logs and records of shipping cycle as per vessel schedules
  • Supporting customer tickets on user access and application support
  • Connecting with SSL & Trucker on tracking of shipments
  • Working on application with documents upload and tracking updation to make sure that the data is shared with customers on time and no delay on shipment will occur
  • Developed departmental systems and procedures to better align workflow processes
  • Managing operations on Customer support, Container Bookings, Documentations & Accounting
  • Handling 2 different types of shipment which includes Scrap and Energy.

Operations Executive

Sea-link International Inc.
Navi Mumbai
2020.02 - 2021.06
  • Creating Air and Sea Import jobs along with Road Transportation Tickets
  • Deliver solutions to logistics problems while maintaining high levels of quality and service within budgetary requirements
  • Prepared In-house tools for Quality tracking and track on business shipments
  • Created monitoring strategies to verify implementation of practices introduced in training
  • Held online and conference call training session to accommodate off- site employees for Import Bookings
  • Led cross-functional training for external and internal clients with new applications getting developed and created all training materials for operational reference
  • Also worked in Packing List and Invoicing preparations
  • Supported customer to get the live tracking on their shipments as per the ticket is raised.

Associate Operations

WNS Global Services
Nashik
2019.02 - 2019.12
  • Handled 2 different projects of Sea-link International Inc
  • (USA based Freight Forwarder) & Eculine Worldwide (Overseas NVOCC)
  • Learnt End to End Business and worked on developing the same
  • Plan, manage and evaluate logistics operations liaising with internal stakeholders, suppliers, logistics providers, transportation companies and customers
  • Handled team of 160 Employees and groomed them on business and customer support
  • Collected information about company objectives and employee deficiencies in order to assess training needs
  • Utilized companies' software and developed them as per business requirements
  • Helped Team members on how to collaborate on daily job tasks and achieve service targets
  • Worked on end-to-end Import shipments in USA and Singapore
  • Having a good knowledge on FCL and LCL shipments which includes dangerous cargo
  • Making sure that the documents is been shared on time with SSL and Trucking companies via Intra Method
  • Working with TMW suite made it easy for Trucking shipments.

Business Analyst

New Alvet Distributors
Nasik
2017.03 - 2019.01
  • Worked on domestic Supply via Road, Rail & Feeder Shipments
  • Connecting Liners and Trucking companies with the customer bookings, document creation and sharing with Liners via EDI method
  • Tracking listings with the shipments to make sure that the customer is getting end to end report
  • Also making sure that the Export Customs been filled as per the timeline for avoiding Detention fee
  • Container tracking with Liners and sharing the status with Trucking companies and customer to avoid any delay on connecting vessels
  • Achieved performance goals on consistent basis
  • Delivered exceptional customer service on follow-up calls and maintained calm and professional demeanor
  • Advised customers of alternative actions for easy method on booking and documentations
  • Evaluated current operational strategies and recommend improvements.

Education

Training & Development - Business

WNS Global Development
Nashik, India

Bachelor of Science - science.

CHHATRAPATI SHAHUJI MAHARAJ UNIVERSITY (CSJMU)
Kanpur, India

science -

Boys Town Jr. College
nashik, India
2012.03 - 2014.02

Skills

  • Project management
  • MS Office
  • Strong decision maker
  • Innovative
  • Complex problem solver
  • Service-focused
  • Quick Learner
  • Excel proficiency
  • Time management
  • Customer-focused
  • Communication skills
  • Leadership
  • Coordination
  • Operational assessments
  • Business analysis

Languages

English
Hindi
Marathi

Affiliations

  • learning
  • cricket
  • music

Certification

  • Logistics product recall.
  • Logistics -CCP (Critical Control Point).
  • Logistics - Slow and Non-moving items.
  • Logistics - Pre Requisite Programs.
  • Logistics - Operational Pre- Requisite.
  • Logistics - Manage dispatch Operations.
  • Basic food safety.
  • Fire fighting and safety protection.
  • Emotional intelligence.
  • Basic fire safety.
  • ACES (ATLANTIS COLLEAGUES EXTRAORDINARY SERVICE) - ATLANTIS RESORTS.
  • Code of business conduct and ethics.
  • Cyber security.
  • Nano Tips and Shortcuts for Using Excel with Kat NortonNano Tips and Shortcuts.
  • Managing Logistics.
  • Job Skills: Supply Chain and Operations.
  • International Logistics.
  • Digital Technologies Case Studies: AI, IoT, Robotics, BlockchainDigital Technologies Case Studies: AI, IoT, Robotics, Blockchain
  • Six Sigma: Green Belt.
  • Leadership Foundations: Leadership Styles and ModelsLeadership Foundations: Leadership Styles and Models.
  • Excel Supply Chain Analysis: Managing Simulations Using VBAExcel Supply Chain Analysis: Managing Simulations Using VBA
  • What Is Business Analysis?
  • Requirements Elicitation and Analysis.
  • Business Benefits Realization foundations.
  • Business Analysis Foundations: Business Process Modeling.
  • Business Analysis Foundations.
  • Agile Requirements Foundations.

Timeline

Logistics, Clerk / Department Trainer

Atlantis The Palm
2023.02 - Current

Logistics, Attendant

Atlantis The Palm
2022.03 - 2023.02

Customer Support Executive

Clearship Forwarders
2021.06 - 2021.11

Operations Executive

Sea-link International Inc.
2020.02 - 2021.06

Associate Operations

WNS Global Services
2019.02 - 2019.12

Business Analyst

New Alvet Distributors
2017.03 - 2019.01

science -

Boys Town Jr. College
2012.03 - 2014.02

Training & Development - Business

WNS Global Development

Bachelor of Science - science.

CHHATRAPATI SHAHUJI MAHARAJ UNIVERSITY (CSJMU)
Mudassir Shaikh