Summary
Overview
Work History
Education
Skills
Accomplishments
PERSONAL DOSSIER
Timeline
Generic
MUDASSIR ZAFAR

MUDASSIR ZAFAR

Dubai

Summary

Seasoned professional with over 12 years of experience in Sales, Business Development, and Customer Relationship Management within the Banking, Business Process Outsourcing, and distribution sectors in India and UAE. Skilled in delivering optimal outcomes with limited resources, adept at performing effectively under high-pressure and stressful environments with a meticulous and composed demeanor. Possess excellent interpersonal and communication abilities to engage with professionals from various cultures and backgrounds.

Overview

16
16
years of professional experience
7
7
years of post-secondary education
1
1
Language

Work History

Assistant Relationship Manager

Commercial Bank Of Dubai
05.2024 - Current
  • Conducted comprehensive credit risk assessments on potential clients to maintain a healthy lending portfolio and minimize risk exposure.
  • Assisted in the preparation of detailed credit applications by gathering all necessary information and documentation required for approval processes.
  • Strengthened client relationships by providing consistent support and addressing their financial needs.
  • Completed thorough client assessments to ensure optimal product offerings tailored for their unique financial needs.
  • Facilitated smooth transitions during account onboarding by guiding clients through required documentation procedures and promptly addressing any issues that arose.
  • Provided timely solutions to client inquiries, effectively resolving concerns and promoting long-term loyalty.
  • Contributed to sales targets by actively participating in cross-selling initiatives across various product lines.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.

Senior Relationship Executive

DUBAI ISLAMIC BANK
03.2023 - 04.2024
  • Managing SME clients, offering them non-collateral business finance & Trade facilities like LC’s, PDC discounting and Invoice discounting and Short-Term loans.
  • Specialist in HNI Client acquisition for asset and liability products achieving targets on both counts.
  • 100%+ achievement Y-O-Y on business loans (18 Million) and liability products.
  • Specialist in KYC preparation, AML & Compliance approvals as a part of client screening.
  • Experience of dealing with various internal departments like Credit and Compliance.

Key Account Manager

AAM GROUP IMKANN Express
Sharjah
09.2021 - 03.2023
  • Identifying, qualifying, and securing business opportunities; coordinating business generation activities; developing customized targeted sales strategies.
  • Building business relationships with current and potential clients.
  • Understanding client needs and offering solutions and support; answering potential client questions and follow-up call questions; responding to client requests for proposals (RFPs).
  • Creating and maintaining a list/database of prospect clients; maintaining a database (Sales force, CRM, Excel, etc.) of prospective client information.
  • Collaborating with management on sales goals, planning, and forecasting; maintaining short- and long-term business development plans.
  • Handling Key accounts like Kitopi, Americana, Al Shaya group, Sharjah Coop and Fashion for less etc.

Relationship Officer

RAK BANK
Dubai
01.2014 - 08.2020
  • Managing SME clients, offering them non-collateral business finance & Trade facilities like LC’s, PDC discounting and Invoice discounting and Short-Term loans.
  • Specialist in HNI Client acquisition for asset and liability products achieving targets.
  • 100%+ achievement Y-O-Y on business loans (13.2 Million) and liability products.
  • Specialist in KYC preparation, AML & Compliance approvals as a part of client screening.
  • Experience of dealing with various internal departments like Credit and Compliance.

Marketing Executive

Ultra Tech Cement LTD, INDIA
01.2012 - 01.2013
  • Supervised and coordinated the Dealers and Distribution Network and Appoint New Potential Key Accounts.
  • Lead the team of all concerned allied local sales officers to achieve the Targets Sales Planning & Forecasting to achieve the Targets.
  • Outstanding ability to work with a wide variety of people with different personalities and backgrounds.

Marketing

Everest Industries
01.2010 - 01.2012
  • Meeting with all concern Government Departments Making complete record of proposal Forms

Education

MBA - Marketing Management

MJP Rohilkhand University
04.2001 - 01.2008

Bachelor in Science - undefined

MJP Rohilkhand University

Skills

Portfolio management

Cross-selling products

Credit assessment

Customer service

Account management

Value selling

Product recommendations

Portfolio growth

Accomplishments

  • Certificate of Excellence- RAK
  • Highest achiever award certificate- UltraTech
  • Highest rollout stores- UltraTech
  • Certification in professional accounting - Zee Academy
  • Sales Contest winner – Foreign trip for achieving 9.2 Million in a month (300% of Sales target)
  • Awarded for Salary increment For achieving annual target in 1st 6month

PERSONAL DOSSIER

  • Passport: R8075927
  • Passport Expiry: 05/06/2027
  • Driving License: LMV - AUTO

Timeline

Assistant Relationship Manager

Commercial Bank Of Dubai
05.2024 - Current

Senior Relationship Executive

DUBAI ISLAMIC BANK
03.2023 - 04.2024

Key Account Manager

AAM GROUP IMKANN Express
09.2021 - 03.2023

Relationship Officer

RAK BANK
01.2014 - 08.2020

Marketing Executive

Ultra Tech Cement LTD, INDIA
01.2012 - 01.2013

Marketing

Everest Industries
01.2010 - 01.2012

MBA - Marketing Management

MJP Rohilkhand University
04.2001 - 01.2008

Bachelor in Science - undefined

MJP Rohilkhand University
MUDASSIR ZAFAR