MUFADDAL PAREKH

• Reached out to potential customers via telephone, email, and in-person inquiries.
• Negotiated and closed long-term agreements with new clients in assigned territory.
• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Generated new business with marketing initiatives and strategic plans.
• Compiled product and customer data to generate informed profit projections.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.

Stint Highlights:

• Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
• Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
• Taught consultative selling techniques to new and existing staff members to build expertise.
• Collaborated with sales and marketing departments to support Sales and Revenue Generation.
• Collected data and performed customer needs analysis.
• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
• Reached out to potential customers via telephone, email and in-person inquiries.
• Uncovered and qualified prospects and sales opportunities in targeted markets using external resources.
• Devised effective marketing, sales and other promotional initiatives.

Significant Highlights:

• Drove the branch to its first -ever net positive financial year (2021).
• Have generated consistent QOQ Revenue growth for last 4 Quarters.
• Contributed in clocking highest ever Monthly Revenue for the company since its inception (April 2022- 1.1 Million AED)

Stint Highlights:

• Key, Customer Relationship Management: Setting and fine-tuning an excellent operational base with a very high customer retention ratio, focused on productivity & operational efficiency translating into cost savings and bottom line improvement
• Develop & implement valuable customer service policies & procedures for the organization
• Define high standard service parameters for client servicing.
• Continuously creating & executing Customer Retention & Customer Engagement Programs
• Identifying and penetrating niche untapped segments through customer meet programs and spearheading mail campaigns
• Business Development: Plan and conceptualize various strategies to achieve corporate goals and profitability
• Recommend productive methods to the management
• Resolve issues in collaboration with Channel Manager
• Analyze current growth rate of company and planning new plans for improving company’s sales turnover
• Marketing Initiatives: Identify marketing opportunities to achieve high level of customer engagement by recognizing new sales leads with a view to deliver measurable & value added results
• Keeping up to date with market trends and competitor activities in order to forecast and track key account metrics
• Create and design marketing material and convert leads into customers and effectively communicate with them and the technical
• Sales Growth Initiatives: Assist the company to acquire new customers and manage ambiguity arise in sales information in order to scope the overarching opportunity
• Work closely with senior management to define success criteria for projects while linking sales analytics with business value
• Back Office Support: Provide cost-effective & high-quality back-office support across a wide range of business areas
• Augment operational efficiencies of customer services and timely resolution of daily customer queries
• Establish knowledge base to maintain high level of progressive interaction and exchange of major information among diverse internal teams.
• Relationship Management: Exhibit exceptional business relationship management with existing customers, potential clients and peers
• Communicating sales reporting / results to key stakeholders in order to support informed business decisions by providing in depth analysis and recommendations
• Reporting & Documentation: Maintain complete & accurate customer correspondence data, update client related reports and KPI reports
• Keep accurate records of discussions or correspondence with customers
• Analyze statistics, records & other data to determine the level of customer service
• Significant Highlight:
• Received documented testimonials from Clients for outstanding client service.
• Single-Handedly retained a premium client after a major disaster, avoiding a loss of 30000 USD per annum.

• Products Handled: Microsoft office 365 & ELV
• Researched and understood the market and identifying potential target customers and competitors; recognized & developed the company's unique selling propositions and differentiator
• Assisted the company to acquire new customers and sell additional products or services to existing ones
• Contacted potential clients via email or phone to establish rapport and set up meetings, planned and oversaw new marketing initiatives and attended conferences, meetings, and industry events
• Retained and enhanced present relationships with clients and advanced new ones while effectively presenting products, modules and services together with specific focus on emphasizing the significance of the product
• Involved in demonstrating products’ specifications to clients including technical descriptions and the way they may be used
• Adeptly approached the potential customers and OEMs to offer services and negotiating the terms of an agreement in a structured & professional way thus nurturing business relationships

• Significantly contributed in recognizing & developing business opportunities in order to augment sales volume and maximize profit; introduced new sales operating procedures for improving team efficiency & extending optimum work output
• Identified streams for revenue growth opportunities & developed sales plans to build customer preference
• Drove business according to management’s directives; established & executed strategy by undertaking competitive research
• Developed various business plans & procedures as well as provided strategic support in developing and implementing strategy from scratch
• Analyzed latest marketing trends, tracked competitors’ activities and provided valuable inputs for fine tuning sales & marketing
• Developed & strengthened company’s brand position by working closely with the clients as well as by designing various strategies to increase reach to targeted audiences
• Assisted seniors in introducing sales & marketing best practices
• Maintained continuous alignment of business operations scope with strategic business objectives, and provided recommendations to modify & enhance effectiveness toward business result or strategic intent
• Maintained business with existing customers, as well as actively prospected to develop new business; analyzed process gaps and implemented way-outs to mitigate the same
• Negotiated terms of business with clients to achieve win/win results that provide the basis for strong on-going relationships
• Managed the implementation of best practices in all relevant business functions ensuring fulfillment of business requirements while delivering quality service to clients in line with company vision, mission and strategy
• Significant Highlight:
• Individually generated a total business of 250,000 USD in the first 15 months of starting operations