Mufaro Titus Chabikwa
Umm Al Quwain
Summary
Highly skilled professional with expertise in communication, time management, and organizational skills, excelling in delivering exceptional customer service and cultivating strong client relationships through diplomatic communication and sales acumen.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Government Relations Assistant
Umm Al Quwain
Umm Al Quwain, UAE
01.2024 - 07.2025
- Streamlined handling of written and telephone inquiries, ensuring precise documentation in Government Relations.
- Oversaw Government Relations inbox, categorising and directing correspondence efficiently.
- Specialised in visa application assistance, utilising expertise in UAE protocols to enhance client experiences.
- Processed invoices promptly, guaranteeing timely payments.
- Maintained client relationships to encourage repeat business through effective communication.
- Supported staff members with administrative tasks, alleviating workload pressure.
- Facilitated operations through proficient task management, enhancing overall efficiency.
- Delivered exceptional customer service by promptly answering phone calls.
- Streamlined office processes with implementation of new filing system.
Customer Service Associate - F&B
Majid Al Futtaim
Dubai, UAE
09.2021 - 05.2023
- Expertly resolved customer inquiries, ensuring order accuracy and enhancing satisfaction.
- Utilised product knowledge to deliver tailored menu recommendations, accommodating dietary preferences.
- Fostered a welcoming atmosphere, improving guest experience and overall ambiance.
- Adhered to stringent food safety protocols, guaranteeing a safe dining environment.
- Developed positive relationships with customers through professional interactions and effective communication.
- Leveraged CRM system to accurately document customer interactions and insights.
- Streamlined communication channels to enhance overall customer experience.
- Managed high call volumes daily, maintaining composure while facilitating efficient transactions.
Service Crew Member - F&B
THIS IS HOTDOG
Dubai, UAE
11.2020 - 04.2021
- Ensured smooth operations in high-pressure cloud kitchen environment.
- Managed customer orders, food preparation, and kitchen organisation efficiently.
- Leveraged technology for accurate order processing and prompt service delivery.
- Adhered to food safety and hygiene protocols, ensuring quality and consistency.
- Delivered exceptional customer service, enhancing brand reputation.
- Maintained orderly work area, promoting a safe environment.
- Minimised waste through careful food preparation and storage practices.
- Handled cash transactions while maintaining precise daily records.
Guest Service Officer
Etihad Airways
Abu Dhabi, UAE
01.2018 - 10.2020
- Delivered exceptional customer service in a dynamic airport environment.
- Assisted passengers, including individuals with special needs, during check-in and boarding.
- Leveraged airport systems to optimise passenger flow through security and immigration.
- Maintained strict adherence to safety standards, ensuring secure travel experiences.
- Exercised diplomacy under pressure, effectively managing challenging situations.
- Escalated complex issues to ensure rapid resolution and minimal inconvenience.
- Handled luggage with care, enhancing guest satisfaction from arrival to departure.
- Provided concierge services, recommending local attractions for enriched holiday experiences.
Education
BA - Arts & Humanities
University of Zimbabwe
Zimbabwe 08.2012 - 12.2016
Skills
- Communication skills
- Time management
- Organizational skills
- Attention to detail
- Creativity
- Product knowledge
- Customer service and relations
- Sales expertise
- Diplomatic communication
- Task coordination
- Fast typing speed
- Microsoft Office proficiency
- Relationship management
- Data entry
- Multi-line phone systems
- Multitasking and prioritization
Languages
English
Shona
Personal Information
- Date of birth: 10/02/92
- Nationality: Zimbabwean
- Marital status: Married
- Visa status: Residence
Custom
Watching Documentaries
Affiliations
- Farming
- Gaming
- Current affairs
Certification
Certificate of Appreciation in reviewing the Zeroing Bureaucracy Charter for government services.
Timeline
Government Relations Assistant
Umm Al Quwain
01.2024 - 07.2025
Customer Service Associate - F&B
Majid Al Futtaim
09.2021 - 05.2023
Service Crew Member - F&B
THIS IS HOTDOG
11.2020 - 04.2021
Guest Service Officer
Etihad Airways
01.2018 - 10.2020
BA - Arts & Humanities
University of Zimbabwe
08.2012 - 12.2016
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