Mufeed Abdul Majeed
Dubai,UAE
Summary
Meticulous Flight & Fuel Operations professional with 9+ years of experience overseeing daily commercial and ADHOC flight operations. Proven expertise in managing the Fuel/Flight OCC, ensuring compliance, safety, and efficiency across all flight and refueling activities. Skilled in coordinating ground services, monitoring fuel teams, and implementing risk management practices to support seamless, secure, and on-time operations.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work history
Flight & Fuel Operations Executive
GRAND PETROLEUM
Dubai, UAE
2021.10 - 2025.07
- Spearhead the daily operations of commercial and ADHOC scheduled flights for major global airlines, with full accountability for both flight operations and fuel operations through the Operations Control Centre (OCC).
- Coordinate all aspects of flight support including filing flight plans, reviewing local ATC briefings, and managing routing, clearances, and aviation documentation for a variety of flights such as Ambulance, VIP, Royal, Presidential, and Military missions.
- Supervise the scheduling and delivery of critical ground services, including fueling, ramp handling, catering, limousine, VVIP lounges, hotel accommodation, and aeronautical support services.
- Ensure compliance and safety in all refueling procedures by coordinating with fueling agents, ramp managers, and FBOs, while managing fuel trucks and supervising the timely refueling of aircraft.
- Manage the full fuel operations lifecycle including Jet A1 price calculations based on Platt’s and regional indices, cost analysis, and SAP system updates for P.O.s and S.O.s related to scheduled and ADHOC flights.
- Monitor and maintain receivables and payables across an extensive network of suppliers and operators (commercial and private), ensuring compliance with contractual and financial requirements.Collaborate with IT teams to optimize and maintain in-house systems critical to operational efficiency and data accuracy in fuel and flight tracking.
- Process cross-border and local flight clearances, conduct real-time flight tracking, interpret METAR/TAF weather reports, and transmit all relevant information to ATC and flight crews.
- Prepare cargo load plans based on aircraft payload limitations and ULD weights, ensuring compliance with safety standards and cargo handling requirements.
- Support ground operations by supervising staff, ensuring accurate storage, dispatch, and handling of sensitive cargo, while maintaining high standards of regulatory and safety compliance.
- Compile detailed reports on aviation safety, operations, and logistics, reducing regulatory risks by securing required permits, certificates, and clearances from relevant authorities.
- Maintain accurate flight logs for inbound/outbound operations, conduct departure/arrival briefings, and ensure 24/7 customer support and communication via email, radio (VHF), and service desk.
Fixed Based Operations (FBO)
MUNAWALA GROUND SERVICES (AL-Bateen Airport)
Abu Dhabi, UAE
2016.08 - 2021.09
- Headed daily operation of individual flights and answered customer inquiries, email correspondence, and 24/7 customer support center.
- Filled flight plans and checked local ATC briefings regarding routings while providing aeronautical services including, flight instruction, parking, and similar services.
- Organized all required ground handling services requested by the crew on VHF radio and performed tasks of scheduling, obtaining landing permits, and filling API.
- Arranged VVIPs lounge, limousine, catering, fueling, and hotel accommodation as per the operator's requirements.
- Posted and interpreted weather reports and decoded sequence reports while transmitting flight plans and arrival reports to flight and air traffic control centers.
- Supported operations by managing professional communications, tracking data, and managing records.
- Ensured the accurate processing, storage, and dispatch of specific loads and/or equipment in line with service delivery targets and schedules and within the boundaries of safety and regulatory requirements by providing leadership and direct supervision to the staff.
- Compiled data and prepared aviation operations and aviation safety reports while adhering to safety procedures and managing logistics for pilot and ground crew.
- Reduced regulatory risks by acquiring documents, certificates, clearance, and approvals from appropriate agencies.
- Maintained flight logs on incoming and outgoing flights and individual flights while conducting departure and arrival briefings.
Customer Service Agent
AIR INDIA SATS
Bangalore, India
2014.03 - 2015.10
- Ensured passenger and aircraft handling practices adhered to safety and security standards and addressed customer concerns.
- Satisfied dissatisfied customers for the positive travel experience and monitored the ticket counter area to ensure compliance with safety policies and procedures.
- Collaborated with airport staff and facilitated customers by providing check-in, tagging luggage, ticketing changes, rebooking, and exceptional services.
- Identified potential customers, built strong relationships with existing customers, identified issues, and recommended solutions.
Education
DGR awareness, Airside Operation, Air Cargo Handling, Aviation Security
Gulf Centre of Aviation Studies
Dangerous Goods Regulation Training
Gulf Centre of Aviation Studies
2013.01 - 2014.01
FOD foreign object debris
Al-Bateen Airport
2017.01 - 2018.01
DGR awareness, Airside safety
Gulf Centre of Aviation Studies
Skills
- Flight Operations
- Fuel Operations
- Process Implementation
- Customer Service
- Policy & Procedure Establishment
- Safety Management System
- Aircraft Weight & Balance
- Improvement Area Identification
- Refueling Procedures
- Customer Satisfaction Achievement
- Flight scheduling
- Team Leadership & Development
- Performance Enhancement
Languages
English
Hindi
Kannada
Malayalam
Arabic
Custom
IATA Certification in Customer Service, Diploma in Aviation Customer Service, Appreciation for the successful cut-over ALTEA system for Thai Airways, Appreciation for the successful Handling Cargo Flight 14 TON OF Cargo, REG: -YLLDA TYPE: ART-8832, DGR awareness in GCAS (Gulf Centre of Aviation Studies Abu Dhabi), Airside Operation in GCAS (Gulf Centre in Aviation Studies Abu Dhabi), Air Cargo Handling in GCAS (Gulf Centre in Aviation Studies Abu Dhabi), Aviation Security in GCAS (Gulf Centre in Aviation Studies Abu Dhabi), Dangerous Goods Regulation Training (DGR) (BLR 2013-2014), 12-Week Course in Customer Service Program, FOD foreign object debris Al-Bateen airport (Abu Dhabi 2017-2018), DGR awareness in GCAS (Gulf Centre of Aviation Studies Abu Dhabi 2019), Airside safety in GCAS (Gulf Centre of Aviation Studies Abu Dhabi 2021)
Timeline
Flight & Fuel Operations Executive
GRAND PETROLEUM
2021.10 - 2025.07
FOD foreign object debris
Al-Bateen Airport
2017.01 - 2018.01
Fixed Based Operations (FBO)
MUNAWALA GROUND SERVICES (AL-Bateen Airport)
2016.08 - 2021.09
Customer Service Agent
AIR INDIA SATS
2014.03 - 2015.10
Dangerous Goods Regulation Training
Gulf Centre of Aviation Studies
2013.01 - 2014.01
DGR awareness, Airside safety
Gulf Centre of Aviation Studies
DGR awareness, Airside Operation, Air Cargo Handling, Aviation Security
Gulf Centre of Aviation Studies