Mufnas Usman
Support Customer Service
Dubai
Summary
Dedicated to meeting and exceeding customer needs, consistently providing timely, effective, and empathetic support. Strong background in communication and problem-solving, bringing valuable experience in customer support. Seeking new growth opportunities within a leading organization to effectively utilize abilities and contribute to overall organizational growth. Track record includes demonstrated success in safe operations, passenger transportation, and proficiency in GPS mapping.
Overview
5
5
years of professional experience
2
2
Certifications
4
4
Languages
Work History
Chauffeur
Tee jay Limousine LLC
03.2023 - Current
- Directed operations for contracted partner at St. Regis the Palm.
- Works closely with fleet partner in WHEELY Dubai Ltd.
- Maintained vehicle in peak condition to ensure punctuality.
- Maintained high standards of safety by following all traffic rules during client transportation.
- Enhanced customer satisfaction through anticipatory assistance for passengers.
- Achieved timely pick-ups and drop-offs via effective coordination efforts.
- Increased client contentment through courteous interactions.
- Optimized service level through efficient handling of passenger baggage.
- Utilised GPS systems efficiently to navigate through unfamiliar areas without delays
- Strictly adhered to privacy policies during all operations.
- Optimized processes via proactive route arrangement and traffic supervision.
- Kept driving record clean to ensure safety.
- Enhanced company reputation by maintaining punctuality, cleanliness, reliability, and professionalism.
- Scheduled car services regularly, promoting smooth drives at all times
- Followed instructions accurately when given specific directions or route preferences by clients
- Developed familiarity with various city routes and shortcuts for efficient ride management
- Responded to specific locations at designated times to handle customer reservations
- Conducted routine vehicle checks, ensuring optimal performance
Merchandiser
Spinneys Motor City
08.2022 - 02.2023
Admin Clerk Trainee
Al Fair (spinneys)
12.2021 - 07.2022
- Handled invoice-related tasks with precision.
- Monitored and revised stock quantities to maintain accuracy.
Receiver
Al Fair (spinneys)
12.2021 - 07.2022
- Handled invoice booking efficiently at local and warehouse levels.
- Processed incoming supplier deliveries efficiently.
- MS office - Excel, Word, PowerPoint
- Utilized basic understanding of SAP software.
Merchandiser
Souq Planet
03.2020 - 11.2021
Tour guide cum Driver
Explorika Tours & Travels
03.2020 - 11.2021
Salesman
Romania Fancy & Footwear
03.2020 - 11.2021
Education
HSE - Commerce
B.com - undefined
University of Calicut
PIPA Certificate - MS Office course
DubaiSkills
Excellent written and verbal communication skills
Personal Information
- Date of Birth: 06/17/97
- Nationality: Indian
- Driving License: UAE Driving License
- Marital Status: Single
Certification
Professional chauffeur certification by Wheely Dubai LLC
Timeline
Chauffeur
Tee jay Limousine LLC
03.2023 - Current
Merchandiser
Spinneys Motor City
08.2022 - 02.2023
Admin Clerk Trainee
Al Fair (spinneys)
12.2021 - 07.2022
Receiver
Al Fair (spinneys)
12.2021 - 07.2022
Merchandiser
Souq Planet
03.2020 - 11.2021
Tour guide cum Driver
Explorika Tours & Travels
03.2020 - 11.2021
Salesman
Romania Fancy & Footwear
03.2020 - 11.2021
HSE - Commerce
B.com - undefined
University of Calicut
PIPA Certificate - MS Office course
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