MUGALAMA BRIAN KIREGO
DUBAI,United Arab Emirates
Summary
Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organization skills to delivers projects in timely manner.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Manager of operations
OPEN VISION TOURISM
DUBAI, UNITED ARAB EMIRATES
11.2022 - 06.2024
- Led and managed administrative staff to maintain smooth daily operations.
- Planned revenue generation strategies designed for growth.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Designed and implemented training to further develop staff based on business goals.
Senior sales associate
DESIGUAL - AL SHAMSI HOLDINGS
DUBAI
12.2018 - 11.2022
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Replenished floor stock and processed deliveries promptly, maximizing product availability for customers.
- Analyzed sales to identify top-performing products.
- Helped customers obtain specialized help for refunds and exchanges.
SALES ASSISTANT CUM CASHIER
CARREFOUR -MAJID AL FUTAIM
DUBAI, UNITED ARAB EMIRATES
01.2016 - 10.2017
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Worked energetically to maintain efficient operations during peak trading hours.
- Assisted customers in locating specific items to boost satisfaction.
- Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
Education
Diploma - DIPLOMA IN TOURISM
01.2022 - 12.2022
- Focus on .
- IATA ticketing with sabre.
- Airport passenger ground services.
Skills
- Leadership skills
- Strategic Planning
- Project Management
- Operational support
- Customer relationship building
- Competitor analysis
- Outstanding customer service
- Department management
Languages
English
Advanced
Certification
IATA CERTIFICATION
References
References available upon request.
Timeline
Manager of operations - OPEN VISION TOURISM
11.2022 - 06.2024
BLUE OCEAN ACADEMY - Diploma, DIPLOMA IN TOURISM
01.2022 - 12.2022
Senior sales associate - DESIGUAL - AL SHAMSI HOLDINGS
12.2018 - 11.2022
SALES ASSISTANT CUM CASHIER - CARREFOUR -MAJID AL FUTAIM
01.2016 - 10.2017
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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