Mughees Ur Rehman
Dubai,UAE
Summary
Accomplished professional with extensive experience in branch audit, retail banking, and regulatory compliance. Expertise in financial products and customer relationship management systems, with a proven track record in business development and negotiation. Strong leadership abilities demonstrated through effective crisis management and staff mentoring, focused on enhancing branch operations and fostering sustainable growth.
Overview
19
19
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
BRANCH MANAGER
NATIONAL BANK of Pakistan
2022.08 - 2026.04
- Directed business and operations team and achieved KPIs through strategic planning and financial oversight.
- Drove revenue growth by allocating portfolios and executing targeted sales and business development initiatives.
- Ensured operational, compliance and risk mitigation by enforcing SOPs and leveraging banking systems expertise.
- Strengthened customer satisfaction and institutional relationships through effective issue resolution, collaboration, and negotiation.
BRANCH MANAGER
BANK ALFALAH
2017.07 - 2022.07
- Revamped H-13 branch performance by tripling current account portfolios within six months through strategic sales efforts.
- Delivered 90% growth in current accounts by focusing on high-value clients of real estate/ construction sector.
- Consistently exceeded targets in NTB accounts, debit cards, and consumer loans through lead generation, referrals and customer engagement.
- Led E-11/3 Markaz branch with operational excellence, achieving 100% issue resolution and enhancing service quality through customer feedback.
BRANCH MANAGER
BANK of KHYBER
2016.02 - 2017.07
- Assisted in managing financial operations in Islamic banking.
- Supported compliance efforts across advances, trade finance, and system-based procedures.
- Facilitated tailored financial solutions while aiding staff development through training.
- Provided excellent customer service, securing client loyalty.
- Reviewed and analyzed sales data to identify growth opportunities.
BRANCH MANAGER
UNITED BANK LIMITED
Islamabad, Pakistqn
2013.02 - 2016.06
- Met deposit and revenue goals while ensuring branch compliance and resolving customer issues through strong risk management practices.
- Offered investment solutions as per clients’ need-based requirements.
- Maintained agile, responsible organisation with sustained revenue growth by monitoring industry forecasts, honing budgets and adjusting marketing strategies.
Preferred Banking – Relationship Manager
STANDARD CHARTERED BANK LIMITED
Islamabad, Pakistan
2011.12 - 2012.03
- Successfully met sales targets and upheld SBP & SCB compliance standards & policy by driving business development while managing risk and anti-money laundering protocols.
- Identified potential risks, ensured proper risk management measures were in place.
- Built lasting relationships with key stakeholders through consistent engagement activities.
- Delivered tailored solutions creating positive client experiences.
- Increased client retention, fostered trust and loyalty by resolving complaints efficiently.
- Managed complex client portfolios to maintain profitable relations.
AM, Network Planning & Services – North
HBL
2007.09 - 2011.12
- Supported service quality planning and regional branch operations by conducting staff training, overseeing audits, and resolving operational issues through effective collaboration and prioritization.
- Supported team by demonstrating respect and willingness to help.
FINANCIAL CONSULTANT
DUBAI ISLAMIC BANK LIMITED
, Pakistan
2006.11 - 2007.09
- Negotiated with product providers for best terms, enhancing client value.
- Networked extensively to generate new business opportunities-broadened client base.
- Monitored economic trends; provided timely counsel regarding potential investments or divestments.
- Assisted clients in creating budgets and savings plans for their future needs.
Education
MBA - Management
HAMDARD UNIVERSITY KARACHI
PAKISTAN 2004.01 - 2005.01
Skills
- Branch audit experience
- Retail banking
- Regulatory compliance knowledge
- Financial product understanding
- Customer relationship management systems
- Business development
- Customer relations
- Negotiation proficiency
- Staff mentoring
- Branch operations
- Business networking
- Staff management
- Crisis handling
- Organisational awareness
- Performance driving
- Resilience under pressure
- Leadership excellence
Certification
- Branch Manager’s Development Program (HBL)
- Fraud Awareness Program (HBL)
- DAY1R (SCB)
- SCB WAY (SCB)
- Anti-Money Laundering (AML)
LANGUAGES
English (Fluent)
Advanced
Urdu (Fluent)
Advanced
Pashto (Fluent)
Upper intermediate
Punjabi
Advanced
REFRENCES
Available on Request
References
References available upon request.
Timeline
BRANCH MANAGER
NATIONAL BANK of Pakistan
2022.08 - 2026.04
BRANCH MANAGER
BANK ALFALAH
2017.07 - 2022.07
BRANCH MANAGER
BANK of KHYBER
2016.02 - 2017.07
BRANCH MANAGER
UNITED BANK LIMITED
2013.02 - 2016.06
Preferred Banking – Relationship Manager
STANDARD CHARTERED BANK LIMITED
2011.12 - 2012.03
AM, Network Planning & Services – North
HBL
2007.09 - 2011.12
FINANCIAL CONSULTANT
DUBAI ISLAMIC BANK LIMITED
2006.11 - 2007.09
MBA - Management
HAMDARD UNIVERSITY KARACHI
2004.01 - 2005.01