MUGULA HASSAN
Dubai
Summary
Experienced service supervisor with a proven track record in the food and beverage industry, currently overseeing operations at Kitopi Catering Services. Demonstrates strong leadership and communication skills, ensuring excellent customer service and efficient team performance. Skilled in problem-solving, time management, and maintaining food safety standards. Previously served as a shift supervisor at Kuwait Food Company (Americana), enhancing customer satisfaction and operational efficiency. Career goal: to continue driving service excellence and operational success in the hospitality sector.
Overview
12
12
years of professional experience
Work History
Service supervisor (Dinning)
kitopi Catering Services
04.2022 - Current
- Oversee daily operations to ensure smooth and fast service
- Supervise staff performance and manage shift activities
- Ensure excellent customer service and resolve complaints promptly
- Maintain service quality during peak hours
- Support sales growth through upselling and reducing losses
- Monitor inventory and minimize wastage
- Ensure food safety and hygiene compliance
- Handle cash, reporting, and administrative tasks
- Coordinate with kitchen, procurement, and maintenance teams
- Train and coach staff to improve efficiency and teamwork
Shift supervisor / Shift Leader
Kuwait Food Company (Americana)
01.2017 - 01.2022
- Keeping employees motivated, resolve conflicts and make hard decisions.
- Working with the whole team to make a great customer experience.
- Preparing deposits and putting together shift schedules for team members.
- Solving customer issues.
- Handling sales and purchases.
- Directing team members through their daily routines and be sure everything is done properly as per standards.
- Interact with customers to make sure that they have a satisfactory experience.
- Carrying out inventories and stocking with other management.
- Checking packed products against the receipt to ensure accuracy.
- Adhere to approved operating standard holding times and temperatures for all food products and using equipment according to approved operating standard procedures.
- Delivering high quality products to customers and product availability.
- Checking and observe expiration dates for all products.
- Brand; KFC
Team member
Kuwait Food Company (Americana)
01.2014 - 01.2017
- Maintaining a clean and organized area.
- Preparing products in time.
- Preparing an organized area and a presentable store environment.
- Greeting customers.
- Taking orders and completing customer transactions on the cash registers.
- Brand; KFC
Education
Diploma - library and information science
Kyambogo University
Uganda2011
Skills
- Leadership
- Communication
- Customer Service
- Time Management
- Problem-Solving
- Teamwork
- Food Safety Knowledge
Accomplishments
- Managed high-volume operations with consistent, fast service delivery
- Improved customer satisfaction through effective complaint handling
- Increased sales via upselling and team performance management
- Reduced order errors, cancellations, and wastage
- Led and trained staff to achieve strong team performance
- Ensured full compliance with food safety and hygiene standards
Languages
English
Advanced
C1
Timeline
Service supervisor (Dinning)
kitopi Catering Services
04.2022 - Current
Shift supervisor / Shift Leader
Kuwait Food Company (Americana)
01.2017 - 01.2022
Team member
Kuwait Food Company (Americana)
01.2014 - 01.2017
Diploma - library and information science
Kyambogo University