Summary
Overview
Work History
Education
Skills
Software
Timeline
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Muhamad Ahmed

Muhamad Ahmed

Customer Care - Patient Administrator
Abu Dhabi

Summary

Professional and knowledgeable senior receptionist versed in administrative support and customer service. Offering over 9 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.

Overview

10
10
years of professional experience
8
8
years of post-secondary education
3
3
Languages

Work History

Receptionist

Smilerite Dental care
Abu Dhabi
03.2023 - Current


  • Assist patients in the facilities and over the phone
  • Assist doctors, nurses, and patients
  • Schedule doctors’ appointments for patients
  • Perform clerical and administrative tasks
  • Prepare medical files
  • Maintain and keeps patient information confidential
  • Maintain medicinal supplies and equipment
  • To ensure positive patients experiences through efficient service delivery
  • Insurance approvals are processed in line with standard company policies

PATIENT ADMINISTRATOR ( Acting as Team Leader )

Mediclinic Al Noor Hospital
Abu Dhabi
10.2021 - 01.2023
  • Manage, lead, train and develop ER department staff to extend individual skills and achieve overall objectives
  • Manage the day to day operations of the department
  • Monitor the activities to ensure all service levels committed are met and exceeded
  • Report on KPIs and track customer service metrics
  • To ensure positive patients experiences through efficient service delivery
  • Ensure compliance with company cash up and daily billing processes
  • Drive and monitor personal patient administrative services to ensure compliance with standard company processes , policies and procedures .
  • Provide assistance to patients about the facility and services
  • Insurance approvals are processed in line with standard company policies
  • Provide regular inputs for improving quality of patient service
  • Actively seek customer input on their requirements , preferences and feedback
  • Respect and maintain patient information confidentiality .
  • To perform patient administration ,medical insurance ,billing and cash management services in line with quality standards and company policies .

CUSTOMER CARE TEAM LEADER

NMC Royal Hospital, Khalifa CITY A
Abu Dhabi
07.2016 - 02.2021
  • Manage, lead, train and develop Operation theater department staff to extend individual skills and achieve overall objectives
  • Manage the day to day operations of the department e.g ,( Preparing theater list of surgeries and coordinate between departments )
  • Monitor the activities to ensure all service levels committed are met and exceeded
  • Report on KPIs and track customer service metrics
  • To ensure positive patients experiences through efficient service delivery
  • Ensure compliance with company cash up and daily billing processes
  • Drive and monitor personal patient administrative services to ensure compliance with standard company processes , policies and procedures .
  • Provide assistance to patients about the facility and services
  • Insurance approvals are processed in line with standard company policies
  • Provide regular inputs for improving quality of patient service
  • Actively seek customer input on their requirements , preferences and feedback
  • Respect and maintain patient information confidentiality .
  • To perform patient administration ,medical insurance ,billing and cash management services in line with quality standards and company policies .

MARKETING EXECUTIVE

Al-Watan Arabic Newspaper
Abu Dhabi
11.2015 - 06.2016
  • create awareness of and develop the brand you're marketing
  • communicate with target audiences and build and develop customer relationships
  • help with marketing plans, advertising, direct marketing and campaigns
  • source advertising opportunities and place adverts in the press or on the radio
  • work closely with in-house or external creative agencies to design marketing materials such as brochures and adverts
  • write and proofread marketing copy for both online and print campaigns
  • produce creative content, including videos and blog posts
  • organize and attend events such as conferences, seminars, receptions and exhibitions
  • source and secure sponsorship
  • liaise with designers and printers and organize photo shoots
  • arrange the effective distribution of marketing materials
  • maintain and update customer databases
  • conduct market research, for example using customer questionnaires and focus groups .

FRONT DESK SUPERVISOR

TUI MAGIC LIFE Kalawy Hotel & Resorts
Abu Dhabi
06.2013 - 09.2015
  • Provide outstanding services and ensure customer satisfaction.
  • Address customer concerns and complaints promptly and professionally.
  • Respond to customer needs and requests in a timely manner.
  • Answer phone switchboards and transfer calls and take messages.
  • Manage incoming and outgoing mails and faxes.
  • Post charges to customers and handle card and cash transactions.
  • Plan and assign workloads for front office associates.
  • Supervise associates in their assigned job duties.
  • Prepare operational and financial records for Manager to review.
  • Identify resource requirements and manage resource allocations to ensure complete coverage and continuous availability.
  • Assist in hiring and training associates in front office duties.
  • Evaluate the performance of associates and provide appropriate feedback.
  • Ensure associates follow company policies and operational procedures.
  • Schedule regular meetings to discuss about issues and updates.
  • Educate associates on safety, emergency and security procedures.

Education

Bachelor of Arts - English Language And Literature

Mansoura University
Egypt
09.2006 - 06.2013

Bachelor of Arts - English Language And Literature

Kafr El Sheikh University
Egypt
09.2013 - 06.2014

Skills

Customer and client relations

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Software

DOK 32

Insta

Bayanati

Microsoft office

Timeline

Receptionist

Smilerite Dental care
03.2023 - Current

PATIENT ADMINISTRATOR ( Acting as Team Leader )

Mediclinic Al Noor Hospital
10.2021 - 01.2023

CUSTOMER CARE TEAM LEADER

NMC Royal Hospital, Khalifa CITY A
07.2016 - 02.2021

MARKETING EXECUTIVE

Al-Watan Arabic Newspaper
11.2015 - 06.2016

Bachelor of Arts - English Language And Literature

Kafr El Sheikh University
09.2013 - 06.2014

FRONT DESK SUPERVISOR

TUI MAGIC LIFE Kalawy Hotel & Resorts
06.2013 - 09.2015

Bachelor of Arts - English Language And Literature

Mansoura University
09.2006 - 06.2013

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Muhamad AhmedCustomer Care - Patient Administrator