DOK 32
Muhamad Ahmed
Customer Care - Patient Administrator
Abu Dhabi
Summary
Professional and knowledgeable senior receptionist versed in administrative support and customer service. Offering over 9 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Receptionist
Smilerite Dental care
Abu Dhabi
03.2023 - Current
- Assist patients in the facilities and over the phone
- Assist doctors, nurses, and patients
- Schedule doctors’ appointments for patients
- Perform clerical and administrative tasks
- Prepare medical files
- Maintain and keeps patient information confidential
- Maintain medicinal supplies and equipment
- To ensure positive patients experiences through efficient service delivery
- Insurance approvals are processed in line with standard company policies
PATIENT ADMINISTRATOR ( Acting as Team Leader )
Mediclinic Al Noor Hospital
Abu Dhabi
10.2021 - 01.2023
- Manage, lead, train and develop ER department staff to extend individual skills and achieve overall objectives
- Manage the day to day operations of the department
- Monitor the activities to ensure all service levels committed are met and exceeded
- Report on KPIs and track customer service metrics
- To ensure positive patients experiences through efficient service delivery
- Ensure compliance with company cash up and daily billing processes
- Drive and monitor personal patient administrative services to ensure compliance with standard company processes , policies and procedures .
- Provide assistance to patients about the facility and services
- Insurance approvals are processed in line with standard company policies
- Provide regular inputs for improving quality of patient service
- Actively seek customer input on their requirements , preferences and feedback
- Respect and maintain patient information confidentiality .
- To perform patient administration ,medical insurance ,billing and cash management services in line with quality standards and company policies .
CUSTOMER CARE TEAM LEADER
NMC Royal Hospital, Khalifa CITY A
Abu Dhabi
07.2016 - 02.2021
- Manage, lead, train and develop Operation theater department staff to extend individual skills and achieve overall objectives
- Manage the day to day operations of the department e.g ,( Preparing theater list of surgeries and coordinate between departments )
- Monitor the activities to ensure all service levels committed are met and exceeded
- Report on KPIs and track customer service metrics
- To ensure positive patients experiences through efficient service delivery
- Ensure compliance with company cash up and daily billing processes
- Drive and monitor personal patient administrative services to ensure compliance with standard company processes , policies and procedures .
- Provide assistance to patients about the facility and services
- Insurance approvals are processed in line with standard company policies
- Provide regular inputs for improving quality of patient service
- Actively seek customer input on their requirements , preferences and feedback
- Respect and maintain patient information confidentiality .
- To perform patient administration ,medical insurance ,billing and cash management services in line with quality standards and company policies .
MARKETING EXECUTIVE
Al-Watan Arabic Newspaper
Abu Dhabi
11.2015 - 06.2016
- create awareness of and develop the brand you're marketing
- communicate with target audiences and build and develop customer relationships
- help with marketing plans, advertising, direct marketing and campaigns
- source advertising opportunities and place adverts in the press or on the radio
- work closely with in-house or external creative agencies to design marketing materials such as brochures and adverts
- write and proofread marketing copy for both online and print campaigns
- produce creative content, including videos and blog posts
- organize and attend events such as conferences, seminars, receptions and exhibitions
- source and secure sponsorship
- liaise with designers and printers and organize photo shoots
- arrange the effective distribution of marketing materials
- maintain and update customer databases
- conduct market research, for example using customer questionnaires and focus groups .
FRONT DESK SUPERVISOR
TUI MAGIC LIFE Kalawy Hotel & Resorts
Abu Dhabi
06.2013 - 09.2015
- Provide outstanding services and ensure customer satisfaction.
- Address customer concerns and complaints promptly and professionally.
- Respond to customer needs and requests in a timely manner.
- Answer phone switchboards and transfer calls and take messages.
- Manage incoming and outgoing mails and faxes.
- Post charges to customers and handle card and cash transactions.
- Plan and assign workloads for front office associates.
- Supervise associates in their assigned job duties.
- Prepare operational and financial records for Manager to review.
- Identify resource requirements and manage resource allocations to ensure complete coverage and continuous availability.
- Assist in hiring and training associates in front office duties.
- Evaluate the performance of associates and provide appropriate feedback.
- Ensure associates follow company policies and operational procedures.
- Schedule regular meetings to discuss about issues and updates.
- Educate associates on safety, emergency and security procedures.
Education
Bachelor of Arts - English Language And Literature
Mansoura University
Egypt 09.2006 - 06.2013
Bachelor of Arts - English Language And Literature
Kafr El Sheikh University
Egypt 09.2013 - 06.2014
Skills
Customer and client relations
Staff Management
Administrative support
Scheduling
Time management
Organization skills
Medical terminology
Excellent written and communication skills
Software
Insta
Bayanati
Microsoft office
Timeline
Receptionist
Smilerite Dental care
03.2023 - Current
PATIENT ADMINISTRATOR ( Acting as Team Leader )
Mediclinic Al Noor Hospital
10.2021 - 01.2023
CUSTOMER CARE TEAM LEADER
NMC Royal Hospital, Khalifa CITY A
07.2016 - 02.2021
MARKETING EXECUTIVE
Al-Watan Arabic Newspaper
11.2015 - 06.2016
Bachelor of Arts - English Language And Literature
Kafr El Sheikh University
09.2013 - 06.2014
FRONT DESK SUPERVISOR
TUI MAGIC LIFE Kalawy Hotel & Resorts
06.2013 - 09.2015
Bachelor of Arts - English Language And Literature
Mansoura University
09.2006 - 06.2013