Muhamad Suhail
Sharjah,UAE
Summary
Detail-oriented Project Administration & Operations Professional with 6+ years of experience across IT, and logistics industries. Skilled in project coordination, documentation management, software deployment support, client and vendor communication, and resource tracking. Experienced in handling technical submissions, progress reporting, task and manpower tracking, procurement support, and project closeouts. Proficient with MS Office, Zoho, Odoo, and technical tools including Core Java, Selenium WebDriver, Cucumber, TestNG, Jenkins, Maven, Apache POI, and Git. Strong communicator with excellent organizational and stakeholder management skills, ensuring smooth workflow and timely project delivery.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work history
PROFESSIONAL SERVICES ENGINEER
Yoihub
Dubai, UAE
08.2024 - 07.2025
- Installed and configured FCS hotel management software on 15+ client servers, including integration with PABX, PMS, CA/VM.
- Provided remote and onsite technical support to over 30 hotel clients, ensuring smooth deployment and 99% uptime post-installation.
- Troubleshoot server-level issues, network configurations, and application concerns, resolving 95% of issues within SLA timelines.
- Coordinated with client IT teams and vendors to ensure system compatibility and stable integrations across multiple sites.
- Built strong professional relationships with stakeholders, improving communication and project coordination, resulting in 20% faster deployment cycle
PROJECT ADMIN / OPERATIONS COORDINATOR
KSR Freight Forwarding
Chennai, India
07.2021 - 07.2024
- Coordinated daily operational activities including scheduling, shipment documentation, and follow-ups for over 50 shipments per week, ensuring timely delivery.
- Managed workflows, including LPO preparation, delivery notes, and internal approvals, reducing processing errors by 25%.
- Prepared daily and weekly operational reports, KPI updates, and shipment tracking sheets, improving operational transparency.
- Handled shipment invoicing, billing, and cost tracking, ensuring financial accuracy for client accounts.
- Supported cross-functional teams through scheduling, client updates, and coordination, enhancing team efficiency.
- Resolved customer issues, shipment delays, and operational bottlenecks, maintaining high customer satisfaction with 90% positive feedback.
PROJECT ADMIN / PROJECT COORDINATOR
10th Planet
Chennai, India
08.2017 - 07.2021
- Provided day-to-day project administration support for IT/software projects, managing documentation control and technical submissions for 10+ active projects simultaneously.
- Prepared and maintained progress reports, task trackers, resource allocation sheets, and project dashboards, improving project visibility for stakeholders.
- Followed up with clients and stakeholders for approvals, feedback, and compliance checks, maintaining 100% compliance with project standards.
- Supported procurement activities including quotation comparison, purchase order issuance, and delivery tracking, ensuring timely resource availability.
- Coordinated project handovers, documentation, and final closeout procedures, achieving successful client sign-off on all completed projects.
Education
Bachelor of Engineering - Computer Science
Prist University
Chennai 06.2013 - 05.2017
Skills
- Project Administration & Coordination
- Operations Management & Workflow Optimization
- Scheduling, Manpower & Resource Tracking
- Procurement & Vendor Coordination
- Client & Stakeholder Communication
- Project Documentation
- Progress Reports, Dashboards & Tracking Sheets
Project & Operations:
Documentation & Reporting:
- MS Office (Excel, Word, PowerPoint)
- CRM/ERP Tools: Zoho Bigin, Zoho Books, Odoo
- Basic Automation/QA Tools: Selenium WebDriver, Jenkins, Git
- Strong Communication & Team Collaboration
- Problem-Solving & Coordination
- Stakeholder Management
Technical Skills:
Soft Skills:
Languages
English
Fluent
Tamil
Native
Hindi
Intermediate
Timeline
PROFESSIONAL SERVICES ENGINEER
Yoihub
08.2024 - 07.2025
PROJECT ADMIN / OPERATIONS COORDINATOR
KSR Freight Forwarding
07.2021 - 07.2024
PROJECT ADMIN / PROJECT COORDINATOR
10th Planet
08.2017 - 07.2021
Bachelor of Engineering - Computer Science
Prist University
06.2013 - 05.2017