Muhamaed Rabih
logistics Associate
Dubai
Summary
Experienced logistics coordinator and team leader with a strong background in business development. Skilled in optimizing supply chain operations, driving revenue growth, and enhancing customer satisfaction through automation and streamlined processes. Effective in fostering cross-functional collaboration to achieve organizational goals.
Seasoned customer service professional with 4 years of experience coordinating shipments, collaborating with freight carriers, and managing customer needs. Meticulous, resilient, and adaptable in handling diverse issues. Well-versed in MAJID AL FUTTAIM regulations and standards.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Intern
Al Sajaa Steel
- Streamlined documentation and team support systems, produced crucial reports, facilitated collaborative problem-solving, maintained production equipment, and cultivated strong team relationships.
Logistics Coordinator
Haier Electronics MNC
02.2023 - Current
- Order Fulfillment Optimization: Supervised the successful fulfillment of over 30,000 orders through key UAE retailers such as Carrefour and Sharaf DG, achieving a 15% annual improvement in efficiency.
- Inventory and Warehouse Management: Strategically managed inventory and warehouse operations, reducing order processing times by 20% and ensuring seamless alignment with customer preferences.
- Distribution Network Enhancement: Optimized high-volume delivery routes, enhancing market reach and delivery services through strategic planning and execution.
- Quality Control: Implemented robust error management protocols, resulting in a 30% reduction in delivery errors and a 15% boost in customer satisfaction.
- Cross-Departmental Collaboration: Improved interdepartmental communication, reducing billing discrepancies by 20% and increasing stock release accuracy by 25%.
- SOP Development and Implementation: Designed and implemented Standard Operating Procedures (SOPs) for store operations and logistics, significantly improving fulfillment accuracy and operational efficiency.
- Team Leadership and Development: Led a team of 5 and managed a two-truck operation, achieving a 12% increase in revenue and a 10% reduction in delivery costs through effective leadership and strategic planning.
- Automation Implementation: Pioneered the automation of daily tasks, resulting in significant improvements in team efficiency, data accessibility, and order processing within a 24-hour timeframe.
- Data-Driven Management: Established a comprehensive data review system, providing management with enhanced oversight and decision-making capabilities.
- Operational Efficiency: Streamlined logistics processes, achieving a 10% reduction in operational costs and a 20% improvement in delivery times.
- Customer Service Enhancement: Developed and implemented an efficient communication and feedback system, leading to faster response times and higher customer satisfaction rates.
- Sales Innovation: Launched a 4-hour delivery service for high-value home appliances, significantly improving sales performance and assisting in meeting sales targets.
- Aftersales Department Revamp: Overhauled the aftersales department, leveraging customer feedback to provide superior service solutions and maintaining a high Net Promoter Score (NPS) for improved customer satisfaction and tracking.
- Tracked orders and notified customers of status or potential delays.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
Business Development Associate
KPG Accountants and Tax consultants
03.2021 - 01.2023
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts
- Acquired company service knowledge to cater to customer needs
- Managed needs of 50 customers using strong prioritization and multitasking abilities
- Efficient account management to maintain 100% customer satisfaction
- Maintained an average of 80% successful conversion on Negotiated contracts on company services
- Gained knowledge on Tally & Excel to execute tax services for clients such as VAT filing, TRN Registration, among other services
- Created customized sales pitches for cold calling/emailing, sourced a lead list of 750 firms for service promotion, and tracked regional tax and accounting law changes.
- Developed proposals and presentations that effectively communicated the value of our solutions to potential clients, securing numerous contracts.
- Maintained accurate records of all prospecting activities using CRM software tools for effective lead tracking and follow-up efforts.
- Engaged with customers to build business relationships.
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
Education
Bachelor of Business Administration - Business
SRM Institute of Science and Technology
06.2017 - 05.2019
Commerce
SN Vidya Bhavan
07.2016 - 05.2018
Skills
- Supply Chain Optimization
- Cross-Functional Team Leadership
- Customer Relationship Management
- Automation and Process Improvement
- Strategic Planning and Execution
- Sales and Business Development
- Data Analysis and Management
- Standard Operating Procedures (SOPs)
- Inventory and Warehouse Management
- Quality Control and Error Management
- Client Acquisition and Retention
- Negotiation and Contract Management
- Customer Service
- Transportation Management
Timeline
Logistics Coordinator
Haier Electronics MNC
02.2023 - Current
Business Development Associate
KPG Accountants and Tax consultants
03.2021 - 01.2023
Bachelor of Business Administration - Business
SRM Institute of Science and Technology
06.2017 - 05.2019
Commerce
SN Vidya Bhavan
07.2016 - 05.2018
Intern
Al Sajaa Steel
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