Muhamed Rafi Saifudeen

• Provide advanced support for IT applications, ensuring seamless operation and minimal downtime.
• Lead implementation of IT systems, improving accuracy and reducing manual processing
• Manage and optimize SQL Server , resulting in improvement in query performance.
• Collaborate with development teams to integrate APIs, enhancing application interoperability and user experience.
• Troubleshoot and resolve complex issues related to mobile applications, access control systems, and other critical business applications.
• Utilize tools like Postman and SOAP UI to test and validate API functionality, ensuring reliable data exchange between systems.
• Mentor junior engineers, providing guidance on best practices and technical troubleshooting.
• Project Implementation for various companies across UAE Government related to ERP Systems
• Good experience in implementing ERP Related Time attendance, Access control, ID Card Systems
• Experience in implementing and managing Service Desk tools (BMC products)
• Test planning, test case creation, and execution of deliverables
• Defect raising, management, and following up with business analysts and developers
• Technical Support - Proven ability in training and supporting end-users
• Experience in Project/Product demo and presentation.
• Provided expert-level technical assistance to end users, resolving complex issues in timely manner
• Improved system stability by implementing proactive IT maintenance and monitoring procedures
• Mentored junior IT support engineers, fostering collaborative environment that promoted professional growth and skill development
• Optimized network performance through regular monitoring, analysis, and fine-tuning of settings
• Implemented centralized ticketing system to track, prioritize, and resolve IT support requests more efficiently

Conducted thorough root cause analyses following incidents, leading to improved preventative measures and reduced recurrence rates

• Developed customized training materials for staff members to facilitate knowledge retention and improve overall technical competency levels
• Served as subject matter expert on various technical topics, frequently delivering presentations to senior leadership and other stakeholders
• Championed IT automation initiatives that reduced manual intervention requirements and increased overall team productivity
• Collaborated with cross-functional teams to successfully complete large-scale technology projects on time and within budget
• Managed vendor relationships to negotiate cost-effective service contracts and obtain best possible pricing on equipment purchases
• Provided expert-level technical assistance to end users, resolving complex issues in timely manner
• Mentored junior IT support engineers, fostering collaborative environment that promoted professional growth and skill development
• Implemented centralized ticketing system to track, prioritize, and resolve IT support requests more efficiently
• Served as subject matter expert on various technical topics, frequently delivering presentations to senior leadership and other stakeholders
• Maintained high availability of critical business applications by proactively addressing potential issues before they escalated into outages
• Developed comprehensive documentation for IT infrastructure, ensuring efficient knowledge transfer among team members
• Streamlined IT support processes, resulting in faster issue resolution times and increased customer satisfaction
• Played key role in successful cloud migration initiatives by planning, executing, and managing various aspects of process from start to finish
• Provided expert-level technical assistance to end users, resolving complex issues in timely manner
• Mentored junior IT support engineers, fostering collaborative environment that promoted professional growth and skill development

• Developed custom features for existing applications, tailoring solutions to meet specific client needs.
• Optimized code readability and maintainability by utilizing best practices in coding standards and documentation.
• Provided technical support to clients, resolving issues in timely manner while maintaining strong customer relationships.
• Participated in code reviews, ensuring adherence to established guidelines and promoting knowledge sharing among team members.