Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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MUHAMED ZACHARIYA

MUHAMED ZACHARIYA

Summary

Highly skilled professional with a strong work ethic and the ability to work under pressure. Demonstrates exceptional teamwork, good communication skills, and decision-making confidence. Proficient in multiple languages and MS Office, with a positive attitude and commitment to punctuality. Possesses technical communication expertise and first aid knowledge. Aims to leverage these skills in a dynamic environment to contribute effectively to organizational success.


Overview

9
9
years of professional experience

Work History

Guest Service Agent

Etihad Airways
05.2025 - Current
  • Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
  • Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
  • Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
  • Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
  • Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
  • Resolved customer complaints and concerns professionally, resulting in increased customer loyalty.
  • Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.

SENIOR CABINCREW

TATA AIRINDIA LTD
07.2019 - 01.2025
  • Attend pre-flight briefings to review emergency evacuation procedures, length of flight, expected issues, and crew co-ordination plans
  • Conducted pre-flight safety checks of cabin emergency equipment's
  • Safety briefing to Guest on board
  • Assisted during onboard medical emergencies by providing CPR and basic first aid
  • Actioned tasks and responsibilities assigned during pre-flight briefings.
  • Resolved customer complaints efficiently, sustaining brand loyalty.

CUSTOMER RELATIONSHIP OFFICER

TOMMY HILFIGER
03.2016 - 04.2017
  • Successfully perform managerial duties during manager absence
  • Train new employees & conduct company and product orientation
  • Followed scripts when answering common customer questions.
  • Demonstrated products effectively leading to increased sales conversions.
  • Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.

Education

Diploma - Airport Management

STED COUNCIL
06.2016

Bachelor of Commerce - undefined

DR. C.V RAMAN UNIVERSITY
03.2015

Skills

  • Microsoft Office Suite
  • Leadership and mentoring
  • Emergency evacuation training
  • Customer service excellence
  • Proficient in Altea
  • Security awareness
  • Hospitality and service industry background
  • Complaint handling
  • Patience and composure

LANGUAGES

English (Fluent)
Hindi (Fluent)
Malayalam (Native)
Tamil (Fluent)
Arabic (Beginner)

Timeline

Guest Service Agent

Etihad Airways
05.2025 - Current

SENIOR CABINCREW

TATA AIRINDIA LTD
07.2019 - 01.2025

CUSTOMER RELATIONSHIP OFFICER

TOMMY HILFIGER
03.2016 - 04.2017

Bachelor of Commerce - undefined

DR. C.V RAMAN UNIVERSITY

Diploma - Airport Management

STED COUNCIL

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MUHAMED ZACHARIYA