Muhamet Gashi
Assistant Operation Manager
Fujairah,UAE
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
26
26
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Assistant Operations Manager
Al Capone
Ljubljana , Slovenia
08.2022 - 02.2023
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Monitored employee productivity and optimized procedures to reduce costs.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Communicated with customers to assess satisfaction with products and services received.
Assistant Operation Manager
Fujairah Food Ent .L.L.C
Fujairah, UAE
09.2021 - 07.2022
- Completed reports, verified status reports, reported status of all assigned rooms to manager and inputted into automated computer system.
- Assisted Operation Manager with guest supply ordering, inventory, and monthly linen inventory.
- Provided excellent customer service (internal and external), and maintained good knowledge of hospital services, operations, local area & attractions, etc.
- Solved guest problems to exceed customer expectations, and effectively managed guest and team member issues and incidents (including injuries, accidents, emergency response, proper handling of situations involving bodily fluids, etc.).
- Promoted team member empowerment and loyalty.
- Provided training to new employees, and monthly safety training, effectively preventing injuries.
- Communicated effectively with all hospital departments for all guest and operational needs.
- Ensured highest standards of cleanliness and quality, maintained high scores in guest surveys and regular company inspections.
Assistant Operations Manager
Al Sharq Hospital
Fujairah, UAE
10.2011 - 08.2021
- Developed and maintain operational guidelines for staff.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Monitored employee productivity and optimized procedures to reduce costs.
- Supervised operations team to support operational excellence and excellent customer service.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Communicated repair needs to maintenance staff.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Ensured stock rooms and carts were maintained with sufficient supplies.
- Performed daily duty plan working of Kitchen & Laundry
- Checked inventory, checking daily Menu assigned rooms to Patient and dinning room with good service and quality also.
- Inspected rooms and public areas thorough throughout entire hospital.
- Completed reports, verified status reports, reported status of all assigned rooms to manager and inputted into automated computer system.
Kitchen & Pantry Supervisor
Saudi German Hospital
Sana'a, Yemen
03.2001 - 05.2011
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Checked and tested foods to verify quality and temperature.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Performed daily duty plan working of Kitchen & Laundry
- Ensured highest productivity and efficiency in Housekeeping Kitchen and Laundry operations.
Hotel Service Supervisor
Princi Arberit
Prishtina, Kosovo
06.2001 - 02.2006
- Organized and detail-oriented with a strong work ethic.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Education
High School Diploma -
SHMT Hasan Tahsini
Kosovo, Obilic 09.1992 - 06.1996
Training Diploma - Catering Hospitality
Ditoria Prizren
Kosovo, Prizren 09.1997 - 07.2000
Skills
Team Building
Effective leader
Excellent Communication Skills
Intrapersonal
Hardworking
Flexible
Microsoft
Accomplishments
- Received Best Performance certificates and evaluation reports.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Fully aware of JCI standards of hospital Catering & Laundry procedures.
- Heart saver First Aid CPR AED Certificate at Al Sharq Hospital Fujairah UAE
Timeline
Assistant Operations Manager
Al Capone
08.2022 - 02.2023
Assistant Operation Manager
Fujairah Food Ent .L.L.C
09.2021 - 07.2022
Assistant Operations Manager
Al Sharq Hospital
10.2011 - 08.2021
Hotel Service Supervisor
Princi Arberit
06.2001 - 02.2006
Kitchen & Pantry Supervisor
Saudi German Hospital
03.2001 - 05.2011
Training Diploma - Catering Hospitality
Ditoria Prizren
09.1997 - 07.2000
High School Diploma -
SHMT Hasan Tahsini
09.1992 - 06.1996