MUHAMMAD ABDULLAH
Dubai,United Arab Emirates
Summary
Results-driven professional specializing in operations, procurement, and vendor management. Expertise in warehouse and supply chain management, utilizing data reporting and advanced Microsoft Excel to enhance processes. Proven ability in client relationship management and delivering exceptional customer service, with a strong emphasis on team leadership and problem resolution. Proficient in ERP systems to improve operational efficiency.
Overview
4
4
Languages
6
6
years of professional experience
Work history
Senior operations officer
Wadi Al Rafi Dain
Sharjah
2025.10 - Current
- Results-driven and highly organized Senior Operations Supervisor with proven expertise in supervising day-to-day business operations, leading operational teams, and ensuring efficient execution of company processes. Skilled in managing workforce operations, coordinating with clients, vendors, subcontractors, and internal departments to achieve operational excellence while maintaining high standards of quality, safety, and customer satisfaction
- Experienced in planning, organizing, supervising, and monitoring daily operational activities, ensuring that all tasks are completed efficiently, on schedule, and in compliance with company policies and operational procedures
- Strong ability to lead teams, allocate resources effectively, assign workloads, monitor staff performance, and provide guidance to maximize productivity and operational efficiency
- Coordinated manpower deployment, scheduled employees, monitored attendance, resolved operational challenges, and facilitated communication between management, field teams, clients, and external service providers
- Handled client requirements, coordinated site operations, managed service requests, prepared operational reports, maintained documentation, and ensured timely completion of projects and daily activities
- Strong knowledge of workforce management, operational planning, resource allocation, vendor coordination, document control, quality assurance, and process improvement
- Capable of identifying operational risks, implementing corrective actions, resolving customer concerns, and improving workflow efficiency through effective planning and supervision
- Experienced in monitoring KPIs, preparing daily and monthly operational reports, maintaining accurate business records, and supporting management with performance analysis and operational recommendations
- Recognized for excellent leadership, communication, problem-solving, decision-making, organisational, and time management skills with ability to motivate teams, improve operational performance, and deliver exceptional service
- Committed to driving operational excellence through effective leadership, continuous process improvement, efficient resource management, and strong stakeholder relationships while contributing to business growth, customer satisfaction, and successful achievement of organizational goals
- Recognized for excellent leadership, communication, problem-solving, decision-making, organizational, and time management skills with ability to motivate teams, improve operational performance, and deliver exceptional service
- Committed to driving operational excellence through effective leadership, continuous process improvement, efficient resource management, and strong stakeholder relationships while contributing to business growth, customer satisfaction, and successful achievement of organizational goals
Operations Coordinator
MBR1 Group
Dubai, Dubai
2024.01 - 2025.08
- Coordinated daily operations across multiple departments for consistent task execution.
- Planned, organised, and monitored daily workflows with high accuracy and speed.
- Coordinated clients, property owners, tenants, vendors, and subcontractors to ensure timely task completion.
- Managed workforce coordination, scheduling, resources, and documentation support.
- Deployed staff, monitored attendance, scheduled work, and maintained accurate records.
- Resolved day-to-day issues by prioritising tasks effectively in fast-paced conditions.
- Coordinated maintenance requests, service schedules, and contractor activities to meet quality standards.
- Maintained operational records, prepared reports, tracked pending tasks, and communicated updates to enhance workflow visibility.
- Handled customer enquiries, tracked job progress, and managed site documentation.
- Supported operational procedures, workforce management, vendor coordination, and office administration.
- Prepared reports, maintained databases, and analysed operational information using Microsoft Office.
E-commerce Operations Executive
Azeem Market Hub UK-USA
Multan, Pakistan
2021.02 - 2023.03
- E-commerce Operations Executive with 2 years managing end-to-end e-commerce supply chain, procurement, vendor relations, and fulfillment for international sourcing and marketplace operations
- Managed sourcing and procurement from international suppliers (primarily China): evaluated suppliers, negotiated pricing and lead times, created purchase orders, and managed supplier performance
- Coordinated shipments, freight forwarders, customs clearance, and warehouse transfers for timely import and distribution to US warehouses and fulfilment
- Oversee inventory planning, stock monitoring, and SKU forecasting to maintain availability and reduce stockouts
- Supported marketplace operations (Amazon): optimized product listings, prepared FBA, created shipments, and coordinated fulfilment.
- Implement process improvements and workflow optimizations to reduce delays and improve order-to-delivery efficiency
- Collaborate with vendors, warehouses, and internal teams to resolve operational issues, manage returns, and maintain high customer satisfaction
- Prepare operational reports, track key metrics, and maintain accurate documentation for procurement and logistics activities
Education
Secondary School Certificate (SSC) - Science
BISE Multan
Multan, PakistanIntermediate in Commerce (I.Com) - Commerce
Board of Intermediate and Secondary Education (BISE) Multan
Multan, PakistanSkills
- E-commerce Operations
- Procurement & Sourcing
- Operations Management
- Data Reporting
- MIS Reporting
- Microsoft Excel (Advanced)
- Client Relationship Management
- Customer Service
- Team Leadership
- Problem Solving
- Time Management
- Communication Skills
LANGUAGES
English Native
Advanced
Urdu Native
Proficient (C2)
Hindi Native
Proficient (C2)
Punjabi Native
Proficient (C2)
Timeline
Senior operations officer
Wadi Al Rafi Dain
2025.10 - Current
Operations Coordinator
MBR1 Group
2024.01 - 2025.08
E-commerce Operations Executive
Azeem Market Hub UK-USA
2021.02 - 2023.03
Intermediate in Commerce (I.Com) - Commerce
Board of Intermediate and Secondary Education (BISE) Multan
Secondary School Certificate (SSC) - Science
BISE Multan