Muhammad Adeel Siddiqui
Dubai
Summary
- Exceptional ability to maintain proper mental attitude and physical stamina to deal effectively with guests, owners, employees, managements and outside contact while meeting deadlines and working under pressure.
- Strong judgment skills and effective and remarkable listening abilities.
- Outstanding ability to keep a clean, neat and professional appearance adhering the standards.
- Exceptional ability to give attention to detail.
- Outstanding organizational and interpersonal skills and effectively deal with all business contacts.
- Strong experience in implementing, developing and evaluating guest service standards.
- Able to tactfully resolving guest disputes.
- Strong influencing and communication skills.
- Dealing calmly and professionally with challenging situations.
Overview
16
16
years of professional experience
Work History
Front Office Manager
Four Points by Sheraton Sharjah
02.2023 - Current
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
Assistant Front Office Manager
Four Points By Sheraton Sharjah
11.2021 - 02.2023
- Budget & Forecast
- Performance Reviews
- Land It Projects
- Business Goals
- HR Related Activities
- Job Aids
- Hiring Process
- Team Building & Development
Front Desk Manager (Task Force Assignment)
Four Points By Sheraton Sharjah
12.2020 - 02.2021
- Handled / In charge for Front Office Department/ Operations
Front Desk Manager
Dubai Marriott Hotel Al Jaddaf & Marriott Executive Apartments
02.2019 - 02.2021
- Assisting directly Front Office Manager
- Taking care front office operations
- Hiring process
- Trainings and development for associates
- Monitor stock and office supplies
- Schedule shifts
- Projects
- Audits
- Disciplinary procedures
- Performance Reviews
- Goal Settings
- Preparing Job Aids/ LSOP
Assistant Front Desk Manager
Dubai Marriott Hotel Al Jaddaf & Marriott Executive Apartments
02.2017 - 02.2019
- Managing Marriott Rewards daily check reports
- Updating the reports which needs to be sent to Government DTCM
- Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed
- Maintain a professional and high quality service oriented environment at all times
- Manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise
- Inform all staff of about activities, group and VIP arrivals as well as special requests and repeat guests
- Actively participate in the decision making process on guest relocation for nights when over capacity, execute accordingly and ensure a smooth relocation process
- Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication
- Work closely with team to make sure to achieved departmental goals like up selling, Marriott Rewards enrollment, Guest Voice, Trainings
Front Desk Supervisor
Dubai Marriott Hotel Al Jaddaf & Marriott Executive Apartments
10.2015 - 01.2017
- Be fully aware of Credit Policy and supervise compliance
- Be familiar with all S.O.P (Standard Operation Policy) and L.S.O.P (Local Standard Operation Policy) relating to the Front Office Operations
- Participating in the training and development of Front Office Associates
- Be able to identify and resolve Guests Problems and complaints
- Take Manager on Duty shifts
- To ensure that the Police CID system updated hourly each day with proper process
- To ensure that DTCM reports are daily submitted
- Have a thorough knowledge of all Emergency Procedures
- Maintain the area organize clean as you go
- Brand & company ambassador representing the Marriott culture
- DTCM/Tourism Dirham balancing
- Monthly ISRA audit
- Online Travel Agent Trackers
- Balancing TSA on a daily basis
- Room Up selling Management
- Monthly PCI / BSA audits
- Guest Voice Tracker
Front Desk Agent (Pre-Opening)
Dubai Marriott Hotel Al Jaddaf & Marriott Executive Apartments
01.2014 - 10.2015
- Representing the Marriott Culture in hosting guests 'Brilliantly'
- Ensuring an outstanding arrival & departure experience for all guest
- Executing Marriott's mobile check in& check out
- Quality insurance & improving guest satisfaction at all times
- Acting as Front Desk Agent for the Marriott Hotel with 351 rooms and the Marriott Executive Apartments with 128 Apartments
- Ensure accuracy of rooming lists, groups, arrivals, amenities, etc
- Maintain hygiene and organization of front desk, back office and front desk closet
Front Desk Agent
Aljawhara Garden Hotel and Apartments
12.2012 - 10.2013
- Welcome, registered and assigned rooms to guests
- Collected payments, computer bills and made change for guests
- Kept guest's accounts and room availability records manually or using computers
- Responsible for performing simple bookkeeping activities like balancing cash accounts
- Accountable for reviewing accounts and charges with guests while checking out
- Received and transmitted messages, using telephone and telephone switchboards
Reception Shift Leader / Night Auditor / Guest Relation
Pearl Continental Hotel - Lahore
11.2008 - 09.2012
- Worked in 607 rooms, 5 star hotel providing guest services
Education
Bachelor of Textiles Engineering - Textiles Engineering
City College
08.2008
1 Year Diploma - Hospitality & Tourism Management
TDCP
10.2008
Skills
- Leadership
- Problem Solving
- Communication
- Time and Priority Management
- Target Oriented
- Developing Others
- Coaching
- Hospitality
- Competences
- OPERA PMS 56
- MARSHA
- GXP
- MS Office
Accomplishments
- Department Champion, 2009, Pearl Continental Hotel
- Supervisor of the Month, 2011, Pearl Continental Hotel
- Host of The Month, 2013, Aljawhara Garden Hotel & Apartment-Dubai
- Supervisor of the Year, 2016, Dubai Marriott hotel Al Jaddaf
- Nominated for Hospitality Excellence Award, 2017, Dubai Marriott Hotel Al Jaddaf
- Nominated for Leader Of The Year, 2017, Dubai Marriott Hotel Al Jaddaf
- Key Performer of the year 2024 ( Certificate of Appreciation- Four Points by Sheraton Sharjah Hotel
Training
- Leader vs Manager - Pearl Continental Hotel
- Fire Fighters Training - Dubai Police Academy
- Essential Skills Training - Marriott International
- Foundation of Leadership - Marriott International
- Loyalty leadership - Marriott International
- Dynamic Teams - Marriott International
- Inside Out Coaching - International Version
- The 7 Habits of Highly Effective Peoples - Marriott International
Timeline
Front Office Manager
Four Points by Sheraton Sharjah
02.2023 - Current
Assistant Front Office Manager
Four Points By Sheraton Sharjah
11.2021 - 02.2023
Front Desk Manager (Task Force Assignment)
Four Points By Sheraton Sharjah
12.2020 - 02.2021
Front Desk Manager
Dubai Marriott Hotel Al Jaddaf & Marriott Executive Apartments
02.2019 - 02.2021
Assistant Front Desk Manager
Dubai Marriott Hotel Al Jaddaf & Marriott Executive Apartments
02.2017 - 02.2019
Front Desk Supervisor
Dubai Marriott Hotel Al Jaddaf & Marriott Executive Apartments
10.2015 - 01.2017
Front Desk Agent (Pre-Opening)
Dubai Marriott Hotel Al Jaddaf & Marriott Executive Apartments
01.2014 - 10.2015
Front Desk Agent
Aljawhara Garden Hotel and Apartments
12.2012 - 10.2013
Reception Shift Leader / Night Auditor / Guest Relation
Pearl Continental Hotel - Lahore
11.2008 - 09.2012
1 Year Diploma - Hospitality & Tourism Management
TDCP
Bachelor of Textiles Engineering - Textiles Engineering
City College
Similar Profiles
Suraj RajuSuraj Raju
Hotel Accountant at Sheraton Fiji Beach Resort And SPAHotel Accountant at Sheraton Fiji Beach Resort And SPA
Tommy Prasetyo SujatmikoTommy Prasetyo Sujatmiko
Director of Food and Beverage at Four Points By SheratonDirector of Food and Beverage at Four Points By Sheraton
Ishan BakshiIshan Bakshi
Guest Service Associate at Four Points by SheratonGuest Service Associate at Four Points by Sheraton