Summary
Overview
Work History
Education
Skills
Timeline
SalesManager

Muhammad Adnan

Sales Manager
Abudhabi

Summary

Consummate and resourceful sales expert credited with combining sales and business development expertise to deliver substantial
revenue growth in highly competitive business markets. Self-motivated, target oriented professional with demonstrated success
developing new business in the corporate market, growing existing accounts to ensure a positive customer experience and a
maximization of revenue. A trained professional who is productive and focused even in high pressure environment.

Overview

15
15
years of professional experience
4
4
years of post-secondary education

Work History

Sales Manager

Etisalat
Abudhabi
01.2020 - Current
  • Regions' Top Performer ' in Business development and over achieving sales targets with revenue growth in assigned portfolio.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Excellent sales strategy and engagement to boost sales in low-performing accounts and retention.
  • Expert in selling solutions like Cloud services (Azure Cloud), Security solutions, SD-WAN/MPLS, IOT and M2M solutions along with Telecom core services
  • Maintained multilevel and strong relationship with customers to explore new opportunities, sell, upsell and cross sell Etisalat products and solutions.
  • Managing end to end sales cycle from sales pitch, closing and service delivery with cross functional coordination in order to manage customer expectations
  • Lead point of contact and supervising support team to ensure customer support to achieve higher customer satisfaction.
  • Meeting with clients, delivering presentations and educating on product and service features and offerings.
  • Liaison with marketing to Identify new opportunities, Forecasting and accounts planning.

Key Accounts Manager

Smartworld
Dubai
02.2017 - 09.2019
  • Managed and retained Etisalat Key strategic accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Building strong relationships with C-Level corporate decision makers, growing accounts by identifying new opportunities and closing large volume and profitable deals with excellent level of retention and loyalty.
  • Developed, maintained and utilized diverse client base.
  • Gained customer trust and confidence by demonstrating compelling and composed professional demeanor.
  • Managed entire cycle from customer profiling, account planning, lead generation and sales funnels management.
  • Worked independently with minimal supervision.
  • With strong engagement strategy accurately forecasts annual, quarterly and monthly targets and revenue streams.
  • Received multiple top sales and performance awards in this role.

Key Accounts Manager

Strategic Technology Solutions
Dubai
03.2016 - 12.2017
  • Hunting new sales through cold calling and field visits to over achieve sales targets.
  • Demonstrated as an approachable and confident Sales person with ability to excel sales targets and increase organizations profitability
  • Drove Sales and Business Development of Telecom Enterprise Services & Solutions, as per assigned targets, aligned with the overall Sales strategy and Marketing’s portfolio plan.
  • Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
  • Ensure customer’s high-level engagement to insure issues resolution on timely manners hence to enhance du overall customer experience
  • Ability to achieve targets and multitasking under highly pressured environment
  • First month of joining achieved 200% of my target, Formed KAM unit, brought high revenue customers on board with DU.

MIDDLWARE OPERATIONS EXECUTIVE

Telenor
Islamabad
06.2008 - 12.2014
  • Responsible for end to end lifecycle of Incident management In Technology Operations and managing VAS and CRM services for smooth operations
  • Designing and implementing new Telecom services with Marketing and CFT teams
  • UAT and Deployment of all Business support system releases/Patches
  • OLA, SLA and KPI calculation and reporting of technology departments
  • Successful Project management of the “Business Empowerment Project” in order to enable contact centre to solve problem over the call
  • Successful projects execution to reduce complaints overload and streamline processes which resulted 55% reduction in complaints and an increase in CSI.

IT/NETWORK SUPPORT ENGINEER

World Call
Lahore
03.2007 - 05.2008
  • Responsible to provide level 1 & 2 support to internal and external customers and maintained a high degree of customer services
  • Developed IT Help desk policies & procedures and monitored Help desk performance.
  • Drafted post-mortem documentation analyzing instances of network system failures and detailing required repair and restoration efforts.
  • Oversaw junior-level engineers, directing work orders while monitoring performance metrics and consumer feedback.
  • Oversaw patch testing and deployment, script network software pushes and uninstalls.
  • Diagnosed and executed resolution for network and server issues.
  • Updated department documentation such as license databases, infrastructure maps and FAQs to maintain consistent response levels.
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.

Education

Bachelor of Science - Computer Science

HU
Lahore, Pakistan
06.2003 - 05.2007

Skills

    Excellent communication and negotiation skills

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Timeline

Sales Manager

Etisalat
01.2020 - Current

Key Accounts Manager

Smartworld
02.2017 - 09.2019

Key Accounts Manager

Strategic Technology Solutions
03.2016 - 12.2017

MIDDLWARE OPERATIONS EXECUTIVE

Telenor
06.2008 - 12.2014

IT/NETWORK SUPPORT ENGINEER

World Call
03.2007 - 05.2008

Bachelor of Science - Computer Science

HU
06.2003 - 05.2007

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Muhammad AdnanSales Manager