Muhammad Adnan
Sales Manager
Abudhabi
Summary
Consummate and resourceful sales expert credited with combining sales and business development expertise to deliver substantial
revenue growth in highly competitive business markets. Self-motivated, target oriented professional with demonstrated success
developing new business in the corporate market, growing existing accounts to ensure a positive customer experience and a
maximization of revenue. A trained professional who is productive and focused even in high pressure environment.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Sales Manager
Etisalat
Abudhabi
01.2020 - Current
- Regions' Top Performer ' in Business development and over achieving sales targets with revenue growth in assigned portfolio.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Excellent sales strategy and engagement to boost sales in low-performing accounts and retention.
- Expert in selling solutions like Cloud services (Azure Cloud), Security solutions, SD-WAN/MPLS, IOT and M2M solutions along with Telecom core services
- Maintained multilevel and strong relationship with customers to explore new opportunities, sell, upsell and cross sell Etisalat products and solutions.
- Managing end to end sales cycle from sales pitch, closing and service delivery with cross functional coordination in order to manage customer expectations
- Lead point of contact and supervising support team to ensure customer support to achieve higher customer satisfaction.
- Meeting with clients, delivering presentations and educating on product and service features and offerings.
- Liaison with marketing to Identify new opportunities, Forecasting and accounts planning.
Key Accounts Manager
Smartworld
Dubai
02.2017 - 09.2019
- Managed and retained Etisalat Key strategic accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Building strong relationships with C-Level corporate decision makers, growing accounts by identifying new opportunities and closing large volume and profitable deals with excellent level of retention and loyalty.
- Developed, maintained and utilized diverse client base.
- Gained customer trust and confidence by demonstrating compelling and composed professional demeanor.
- Managed entire cycle from customer profiling, account planning, lead generation and sales funnels management.
- Worked independently with minimal supervision.
- With strong engagement strategy accurately forecasts annual, quarterly and monthly targets and revenue streams.
- Received multiple top sales and performance awards in this role.
Key Accounts Manager
Strategic Technology Solutions
Dubai
03.2016 - 12.2017
- Hunting new sales through cold calling and field visits to over achieve sales targets.
- Demonstrated as an approachable and confident Sales person with ability to excel sales targets and increase organizations profitability
- Drove Sales and Business Development of Telecom Enterprise Services & Solutions, as per assigned targets, aligned with the overall Sales strategy and Marketing’s portfolio plan.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
- Ensure customer’s high-level engagement to insure issues resolution on timely manners hence to enhance du overall customer experience
- Ability to achieve targets and multitasking under highly pressured environment
- First month of joining achieved 200% of my target, Formed KAM unit, brought high revenue customers on board with DU.
MIDDLWARE OPERATIONS EXECUTIVE
Telenor
Islamabad
06.2008 - 12.2014
- Responsible for end to end lifecycle of Incident management In Technology Operations and managing VAS and CRM services for smooth operations
- Designing and implementing new Telecom services with Marketing and CFT teams
- UAT and Deployment of all Business support system releases/Patches
- OLA, SLA and KPI calculation and reporting of technology departments
- Successful Project management of the “Business Empowerment Project” in order to enable contact centre to solve problem over the call
- Successful projects execution to reduce complaints overload and streamline processes which resulted 55% reduction in complaints and an increase in CSI.
IT/NETWORK SUPPORT ENGINEER
World Call
Lahore
03.2007 - 05.2008
- Responsible to provide level 1 & 2 support to internal and external customers and maintained a high degree of customer services
- Developed IT Help desk policies & procedures and monitored Help desk performance.
- Drafted post-mortem documentation analyzing instances of network system failures and detailing required repair and restoration efforts.
- Oversaw junior-level engineers, directing work orders while monitoring performance metrics and consumer feedback.
- Oversaw patch testing and deployment, script network software pushes and uninstalls.
- Diagnosed and executed resolution for network and server issues.
- Updated department documentation such as license databases, infrastructure maps and FAQs to maintain consistent response levels.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
Education
Bachelor of Science - Computer Science
HU
Lahore, Pakistan 06.2003 - 05.2007
Skills
Excellent communication and negotiation skills
Strong problem-solving and decision-making skills
Leadership and management abilities
A results-driven mindset
Innovative and Target Oriented approach
Timeline
Sales Manager
Etisalat
01.2020 - Current
Key Accounts Manager
Smartworld
02.2017 - 09.2019
Key Accounts Manager
Strategic Technology Solutions
03.2016 - 12.2017
MIDDLWARE OPERATIONS EXECUTIVE
Telenor
06.2008 - 12.2014
IT/NETWORK SUPPORT ENGINEER
World Call
03.2007 - 05.2008
Bachelor of Science - Computer Science
HU
06.2003 - 05.2007