Muhammad Afzaal
Mechanical Engineer
Sharjah
Summary
Experienced Mechanical Engineer in the automobile sector with a strong background in technical proficiency and leadership in service operations and motor insurance claims. Proven track record in mechanical repair, electrical systems, diagnostics, technical advisory, warranty management, and customer service. Currently holding the position of Assistant Operation & Claims at a loss adjustor company in the insurance sector, specializing in motor surveying, claims handling, operational coordination, and recovery of outstanding dues. Skilled at building professional relationships with insurance companies and improving motor claims processes for efficiency and regulatory compliance.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Assistant Operation & Claims
MY WAY ENGINEERING SURVEY & LOSS ADJUSTING
Sharjah
11.2024 - Current
- Manage end-to-end motor claims process, including initial assessment, documentation review, repair coordination, and final settlement.
- Supervise daily operations across multiple claims departments to ensure efficient workflow and compliance with company and insurance regulations.
- Maintain close coordination with insurance companies, and external assessors for claim validation and dispute resolution.
- Monitor key performance indicators (KPIs) related to claims turnaround time, customer satisfaction.
- Identify and mitigate fraudulent claims through detailed investigation and background checks.
- Implement process improvements to streamline operations and reduce claim processing time.
- Actively follow up on pending recoveries and outstanding claims amounts with insurers, workshops, and clients, contributing to improved cash flow.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Motor Surveyor
MY WAY ENGINEERING SUERY & LOSS ADJUSTING
Sharjah
02.2024 - Current
- Conduct required technical inspection of the vehicle on referred files in a timely manner.
- Analyses claim documents to determine the circumstance of loss and all other details.
- Review data to verify the validity of claims.
- Complete the technical report of the vehicle within the stipulated time.
- Liaise with customers and service providers to facilitate claim processing.
- Assist with fraud investigators in their case for the technical aspect’s inspections of the vehicle, analyses the circumstance of loss, negotiations with repairers and other related requirements.
- Prepare detailed reports for insurance claim evaluation.
- Responsible for organizing and conducting the survey of vehicles as requested by the respective insurance Claims Desk for Own Damage and Third Party.
Assistant Service Manager: Aftersales Service
KIA Metropolis Motors
Islamabad
09.2021 - 10.2023
- Create all types of job cards/ Work order and ask question if any problem in vehicle to fix it on time also help technicians
- Great Knowledge about GSW (Global service workshop) and PQIR.
- Actively engage with customers, providing consultations on their needs and service requirements throughout the entire service process, ensuring the vehicle is fixed right the first time.
- Coordinate with the Production Team to provide timely progress updates to customers, maintaining on-time delivery commitments.
- Ensure comprehensive communication during vehicle delivery, explaining all work performed and associated costs to enhance customer understanding and satisfaction.
- Attend to customers visiting the showroom, initiate sales process with them paying attention to their needs and offer qualified advice on the specifications of the product.
- Making Warranty claims reports about parts failure and get approval from head office
- Increase dealer customer satisfaction, business & trained staff retention.
- Early deduction & early resolution to customer concerns/DCI/product issues.
- Drive & Embrace Safety culture among internal as well as external customers (Health, Safety & Environment)
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Enhanced team efficiency by implementing streamlined procedures for daily operations.
- Followed up with customers during and after installations to verify satisfaction.
Service Advisor: Aftersales Service
Suzuki Shinwari Motors
Peshawar
09.2017 - 11.2018
- Greeting customers, acting as a liaison between the mechanic and the customer, providing cost estimates, answering to customer inquiries, and handling complaints.
- Move customer vehicles to the repair and maintenance station in the shop
- Prepare repair orders (RO) by describing symptoms, problems, causes, repairs and services required while obtaining approval signatures and entering the orders into the service database system
- Prepare customer invoices and process payments
- Managed basic customer insurance claims
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Maintained high customer satisfaction standards to meet or exceed targets.
Technician: Mechanic and Electrician
Asif automobile workshop
Peshawar
04.2014 - 08.2017
- Install, maintain, and repair electrical wiring, equipment, and fixtures
- Diagnose malfunctioning systems, apparatus, and components, using test equipment and hand tools, to locate the cause of a breakdown and correct the problem
- Inspect electrical systems, equipment, and components to identify hazards, defects, and the need for adjustment or repair, and to ensure compliance with codes
- Inspecting vehicle engine and mechanical/electrical components to diagnose issues accurately
- Inspecting vehicle computer and electronic systems to repair, maintain and upgrade
- Conducting routine maintenance work aiming to vehicle functionality and longevity
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
Education
Bachelor of Science - Mechanical Engineering
Islamic International University
Pakistan 12.2018 - 06.2022
Associate of Science - Automotive Engineering
Government College of Technology
Pakistan 06.2014 - 08.2017
Skills
Loss adjustment expertise
Insurance Claims Processing
Effective communication skills
Warranty & Claims Management
Electrical Systems Troubleshooting
Vehicle Diagnostics & Repair
Having Self-confidence, Hard worker and able to work effectively under pressure
Comprehensive problem-solving abilities to deal with people diplomatically
Good in team coordination
Certification
Three-Wheel Electric Bike
Training
- First Aid level 1
- Workshop Safety
Personal Information
- Date of Birth: 12/11/96
- Gender: Male
- Nationality: Pakistan
- Marital Status: Single
Automotive Technology
Passion for staying updated with the latest vehicle technologies, diagnostics, and industry trends.
Timeline
MY WAY ENGINEERING SURVEY & LOSS ADJUSTING
07-2025
Qualification Recognition
05-2025
Assistant Operation & Claims
MY WAY ENGINEERING SURVEY & LOSS ADJUSTING
11.2024 - Current
Motor Surveyor
MY WAY ENGINEERING SUERY & LOSS ADJUSTING
02.2024 - Current
Three-Wheel Electric Bike
01-2023
Assistant Service Manager: Aftersales Service
KIA Metropolis Motors
09.2021 - 10.2023
Bachelor of Science - Mechanical Engineering
Islamic International University
12.2018 - 06.2022
Service Advisor: Aftersales Service
Suzuki Shinwari Motors
09.2017 - 11.2018
Associate of Science - Automotive Engineering
Government College of Technology
06.2014 - 08.2017
Technician: Mechanic and Electrician
Asif automobile workshop
04.2014 - 08.2017