Muhammad Alsalkhadi
Dubai
Summary
Experienced in customer relationship management, conflict resolution, and problem solving, with a strong background in hospitality and guest services. Adept at multitasking and time management, team collaboration and leadership, front desk and concierge services, reservation and booking systems. Skilled in fire safety and emergency response, first aid and medical emergency handling, chemical safety and hazard awareness. Demonstrates cultural awareness and adaptability with excellent communication skills including public speaking.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative
Four Seasons
Dubai
01.2022 - Current
- Delivered outstanding guest services, ensuring high customer satisfaction and loyalty
- Handled guest inquiries, complaints, and requests efficiently, improving the overall experience
- Coordinated with various departments to ensure seamless operations and timely service delivery
- Managed reservations, check-ins, and check-outs, ensuring professionalism and accuracy
- Assisted in resolving conflicts and implemented solutions to improve guest relations and service quality
Customer Service Volunteer
FIFA 2022
Qatar
01.2022 - 03.2025
- Assisted with the smooth operation of customer services during FIFA 2022 events
- Provided on-the-ground support for fans and visitors, ensuring they received exceptional service
- Contributed to creating a welcoming atmosphere for attendees from around the world
Customer Service Representative
Celebrity Cruises
Dubai
01.2019 - 03.2025
- Provided personalized service to VIP guests, ensuring their stay exceeded expectations
- Followed up on guest feedback and reviews, implementing strategies for service improvement
- Trained junior staff on customer service best practices, enhancing team efficiency
- Collaborated with the marketing team to promote special offers and loyalty programs
- Maintained detailed records of customer interactions and service improvements for management review
Education
High School Diploma - scientific
Handelsskole
Denmark, Nordjylland , frederikshavn 01.2017 - 01.2019
Skills
- Customer Relationship Management (CRM)
- Conflict Resolution & Problem Solving
- Hospitality & Guest Services
- Multitasking & Time Management
- Team Collaboration & Leadership
- Front Desk & Concierge Services
- Reservation & Booking Systems
- Fire Safety & Emergency Response
- First Aid & Medical Emergency Handling
- Chemical Safety & Hazard Awareness
- Cultural Awareness & Adaptability
- Communication skills
- Public speaking
Languages
English (Fluent)
Danish (Fluent)
Arabic (Native)
Personal Information
- Age: 24
- Nationality: Syrian
Custom
Available upon request.
Timeline
Customer Service Representative
Four Seasons
01.2022 - Current
Customer Service Volunteer
FIFA 2022
01.2022 - 03.2025
Customer Service Representative
Celebrity Cruises
01.2019 - 03.2025
High School Diploma - scientific
Handelsskole
01.2017 - 01.2019
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