Muhammad Alsouki
San Diego
Summary
Detail-oriented automotive professional with over 10 years of experience in the industry, including roles in auto body shop management and automotive customization. Skilled in customer service, estimating, shop coordination and parts sourcing. Seeking a challenging position where I can utilize and add more to my expertise to contribute to the success of a dynamic automotive company.
Overview
10
10
years of professional experience
Work History
Sales Manager /Store General Manager
Trick Trucks of San Diego
EL CAJON
04.2019 - 03.2024
- Established relationships with key clients, while maintaining existing customer base.
- Managed daily operations of sales department, including supervision of staff members.
- Collaborated with marketing team to create promotional materials for target customers.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Identified and developed new markets for products or services.
- Developed and implemented sales strategies to increase market share.
- Monitored industry trends and competitor activities to stay ahead of the competition.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Implemented process changes designed to streamline workflow within the department.
- Negotiated contracts with suppliers to achieve cost savings without compromising quality standards.
- Maintained accurate records of all transactions between customers and company representatives.
- Performed sales consultations and educated clients on products and services.
- Achieved company growth and brand development through market expansion and sales.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Resolved customer complaints regarding sales and service.
- Monitored staff performance and provided feedback and guidance as necessary.
Auto Body Shop Manager /Auto Collision Estimator
Collision Tech, Inc. - El Cajon Auto Body Shop
El Cajon
03.2014 - 03.2019
- Managed daily operations of the auto body shop, including customer service, scheduling appointments, and overseeing staff.
- Performed detailed inspections of vehicles to assess damage and determine repair costs.
- Created accurate estimates for body repair work on customer vehicles.
- Compiled comprehensive reports detailing required repairs and estimated costs.
- Collaborated with insurance companies to ensure all paperwork was completed accurately.
- Identified areas where additional repair work was needed, based on visual inspection or customer input.
- Maintained up-to-date records of vehicle parts and labor costs associated with each estimate.
- Provided customers with a full explanation of the cost breakdown for their estimates.
- Ensured that all estimates were within the company's established guidelines for pricing and profitability.
- Acted as a liaison between customers, insurance adjusters, and other parties involved in the estimating process.
- Assisted in developing new policies, procedures, and processes related to auto body estimating services.
- Responded promptly to customer inquiries regarding their auto body repair estimates.
- Analyzed blueprints, diagrams, photographs, drawings, and written specifications to prepare accurate estimates for auto body repairs.
- Liaised with suppliers to obtain pricing information on parts needed for specific jobs prior to providing an estimate.
- Developed relationships with vendors in order to receive discounts on parts used in auto body repairs.
- Reviewed existing documentation including previous job orders and invoices when preparing estimates for repeat customers or returning vehicles.
- Utilized specialized software programs such as CCC One Estimating System or Mitchell Repair Estimating System when creating estimates.
- Worked collaboratively with shop management team members to ensure that all estimates met internal standards and expectations.
- Ensured that all necessary materials were ordered before beginning any work on a vehicle.
- Managed multiple projects simultaneously while maintaining high quality standards throughout the estimating process.
- Conducted final quality control check of vehicles prior to customer delivery.
- Delivered top-notch customer service by answering questions and quickly responding to phone inquiries, resulting in 90% increase in repeat business.
- Worked according to manufacturers' instructions to determine correct methods for restoring and replacing parts.
- Maintained and recorded costs of materials and supplies to assist with job costing and revenue projections.
Education
AUTO BODY AND PAINT TECHNICIAN - Automotive Engineering Technology
San Diego College of Continuing Education
4343 Ocean View Blvd, San Diego, CA 92113, United08-2019
Some College (No Degree) - Business Administration And Management
Grossmont College
8800 Grossmont College Dr, El Cajon, CA 92020, UniSkills
- Proficient in estimating software ( CCC ONE, Mitchell, Parts tech, Repairlink, Alldata )
- Strong communication and interpersonal skills
- Excellent problem- solving abilities
- Knowledgeable in automotive parts, custom and repair techniques
- Ability to multitask and prioritize effectively
- Familiarity with off-road Vehicle customization
Languages
Arabic
First Language
English
Advanced (C1)
C1
References
References available upon request.
Timeline
Sales Manager /Store General Manager
Trick Trucks of San Diego
04.2019 - 03.2024
Auto Body Shop Manager /Auto Collision Estimator
Collision Tech, Inc. - El Cajon Auto Body Shop
03.2014 - 03.2019
AUTO BODY AND PAINT TECHNICIAN - Automotive Engineering Technology
San Diego College of Continuing Education
Some College (No Degree) - Business Administration And Management
Grossmont College
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