MUHAMMAD AMIR
Customer Service Agent
Dubai
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2025
2025
years of professional experience
2017
2017
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Security Guard
Centaurus Mall Islamabad
- Keeping an eye on the area to prevent crime
- Checking different parts of the property regularly
- Making sure only authorized people can inter certain place
- Acting quickly during alarms or emergencies
- Recording any unusual events or incidents
- Assisting visitors and staff while keeping the area safe
- Knowing what to do in case of emergencies like fires or medical issues
- Handling conflict situation
Customer Guide
Centaurus Mall Islamabad
- Assist the customers in finding stores, the restrooms and other areas
- Sharing details about sales, events and services in the mall
- Listen to customer questions or complaints and help fix any issues
- Keep an eye on the mall to help keep everyone safe
- Engaging with shoppers to provide a welcoming atmosphere, often distributing flyers or promotional materials
- Resolve customer complaints, guide them and provide relevant information
- Give out maps of the mall to help customers find there way
- Having positive behavior in any situation
- Collect opinions from customer to help improve the mall
- Help to create a friendly and helpful shopping environments
Housekeeper
Transguard Group|Keolis MHI
9 2023 - 10.2024
- Cleaning and reporting any safety hazards to the supervaisor or manager incharge
- Keeping facilities and common areas clean and maintained
- Cleaning up spills with appropriate equipment
- Customer orientation and ability to adapt/respond to different types of characters
- Using machines when needed
- Well know about the taken in case of fire and emergency
- Providing customer service if necessary
- Facility Management
Education
Secondary School Certificate -
BISE Rawalpindi
Higher Secondary Certificate - undefined
BISE Rawalpindi
Skills
Email writing
Personal Information
- Passport Number: MH1222761
- Date of Birth: 11/09/01
- Gender: Male
- Nationality: PAKISTAN
- Visa Status: Canceled
Certification
SIRA CERTIFICATE
Timeline
FIRST SECURITY GROUP
10-2022
SIRA CERTIFICATE
09-2022
Security Guard
Centaurus Mall Islamabad
Customer Guide
Centaurus Mall Islamabad
Higher Secondary Certificate - undefined
BISE Rawalpindi
Housekeeper
Transguard Group|Keolis MHI
9 2023 - 10.2024
Secondary School Certificate -
BISE Rawalpindi
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