Muhammad Arslan
Dubai,UAE
Summary
Enthusiastic Housekeeping Supervisor successfully working with hotel
departments to facilitate communication, quality and service initiatives.
Hardworking and resourceful with strong communication skills and adaptable
approach. Brings over 2 years of experience in hospitality.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Housekeeping Trainer supervisor In Resort
Nurai Island Abu Dhabi
Abu Dhabi, UAE
07.2023 - Current
- Coached housekeeping staff to effectively plan and deliver on targets.
- Completed shift reports for smooth handovers and Back of House operations.
- Managed cleaning product stock in line with COSHH regulations.
- Implemented consistently high standards of cleanliness to facilitate excellent customer satisfaction.
- Communicated repair needs to maintenance staff for prompt remedial action.
- Worked with front desk staff to respond promptly to guest requests, maximising customer satisfaction.
- Actioned customer feedback to improve satisfaction ratings.
- Cleaned and disinfected rooms and communal areas to deliver first-class facilities.
- Updated training programmes to enhance employee performance.
- Managed team schedule to deliver cleaning consistent with check-in and departure times.
- Inspected rooms to confirm quality and attention to detail met brand standards.
- Maintained faultless cleanliness standards to exceed guest expectations and encouratge repeat visits.
Housekeeping Supervisor
Paramount
Dubai, UAE
11.2021 - 06.2023
- Cleaned and disinfected rooms and communal areas to deliver first-class facilities.
- Led housekeeping teams within busy 760 + room hotels.
- Audited rooms after cleaning to check cleanliness standards.
- Worked with front desk staff to respond promptly to guest requests, maximising customer satisfaction.
- Updated training programmes to enhance employee performance.
- Communicated repair needs to maintenance staff for prompt remedial action.
- Upheld COVID-19 cleaning and infection control standards.
- Managed team schedule to deliver cleaning consistent with check-in and departure times.
HK Order Taker
Paramount
Dubai, UAE
12.2020 - 11.2021
- Communicated clearly and calmly with people from different backgrounds.
- Notified customers of items out-of-stock or low-in-stock to help minimise disappointment.
- Recommended purchases based on customer needs, budget and priorities.
- Confirmed customer orders to avoid errors through miscommunication.
- Used upselling and cross-selling strategies to increase order value.
- Conversed with customers using excellent telephone manner.
Team Leader
Paramount
Dubai , UAE
07.2020 - 12.2020
- Fostered positive employee relationships through communication, training and coaching.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Resolved employee relations issues and navigated disciplinary proceedings.
- Reported all accidents, near miss incidents and work-related ill health conditions to supervisor.
Team Leader
PC Hotel Islamabad
Islamabad, PAKISTAN
12.2017 - 01.2019
- Fostered positive employee relationships through communication, training and coaching.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Resolved employee relations issues and navigated disciplinary proceedings.
- Led shifts and motivated team to drive sales.
Room Attendant
PC Hotel Islamabad
Islamabad, PAKISTAN
08.2016 - 12.2017
- Welcomed guests, answered questions and anticipated service needs, maintaining excellent customer satisfaction.
- Vacuumed and dusted reception areas and walkways.
- Cleared and organised Back of House areas to minimise accident risks.
- Reported maintenance issues for prompt resolution.
Office Assistant
CSCEC
( JDW Camp ) Peshawar-Karachi Motorway Sukkur Mul, PAKISTAN
10.2014 - 05.2016
- Received and screened high-volume internal and external communications, calls and email.
- Oversaw daily office operations and equipment maintenance.
- Maintained office files for reliable reference, including electronic and hard copies.
- Greeted guests and clients with warmth and professionalism.
- Created weekly and monthly reports and presentations, enabling improved operational analysis.
- Kept inventory of office supplies and ordered new items when necessary.
Education
GCSEs - Science
Govt. High School 45/12 L Ferdoos
PAKISTAN 04.2011 - 07.2013
D.A.E - Civil
Jinnah college
Chichawatni 02.2014 - 09.2016
Computer Diploma - Office Management
Al Noor College
45/12 Chichawatni Pakistan 02.2015 - 08.2015
Skills
- Room inspections
Housekeeping staff training
Chemical safety
Employee evaluations
Payroll understanding
Attention to detail
Inspiring leadership style
- Field trips
Time management
Training and development
Inter-department collaboration
Engaging leadership style
Deep cleaning techniques
Languages
English
Intermediate
Hindi
Upper intermediate
Urdu
Fluent
Punjabi
Fluent
Timeline
Housekeeping Trainer supervisor In Resort
Nurai Island Abu Dhabi
07.2023 - Current
Housekeeping Supervisor
Paramount
11.2021 - 06.2023
HK Order Taker
Paramount
12.2020 - 11.2021
Team Leader
Paramount
07.2020 - 12.2020
Team Leader
PC Hotel Islamabad
12.2017 - 01.2019
Room Attendant
PC Hotel Islamabad
08.2016 - 12.2017
Computer Diploma - Office Management
Al Noor College
02.2015 - 08.2015
Office Assistant
CSCEC
10.2014 - 05.2016
D.A.E - Civil
Jinnah college
02.2014 - 09.2016
GCSEs - Science
Govt. High School 45/12 L Ferdoos
04.2011 - 07.2013
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