Muhammad Asif Afroz
Summary
Dynamic IT Head with extensive experience at Gems Hotel Management Groups, specializing in network design and deployment. Proven track record in enhancing operational efficiency through strategic IT policies and technical support. Expert in Cisco technologies and adept at problem-solving, driving significant improvements in system performance and user satisfaction.
Overview
19
19
years of professional experience
Work History
IT Head
Gems Hotel Management Groups
01.2020 - 01.2022
- Managed IT infrastructure across multiple hotel properties to ensure seamless operations.
- Developed and implemented IT policies for data security, compliance, and operational efficiency.
- Oversaw installation, configuration, and maintenance of network systems, including routers and switches.
- Led disaster recovery planning initiatives to maintain continuity of hotel operations during crises.
- Monitored system performance, identifying areas for improvement and cost-saving opportunities.
- Trained staff on new software tools and technology systems to enhance productivity.
- Provided technical support for end-users, addressing a variety of hardware and software issues.
- Collaborated with vendors to procure hardware and software solutions, negotiating favorable contracts.
Head Office IT Head
Pearl Hotel Management Groups
03.2016 - 01.2020
- Developed IT strategies to enhance hotel management operations effectively.
- Collaborated with department heads to identify and address technology needs, aligning IT solutions with operational requirements.
- Provided technical support for network installation and troubleshooting, enhancing network reliability and user satisfaction.
- Managed maintenance and deployment of CCTV, DVR, UPS, ADSL modems, and routers to ensure reliable surveillance and connectivity.
- Ensured desktop support for internal employees, handling PC setups and VoIP devices.
- Directed software upgrades to maintain compatibility with operational systems.
- Executed electrical works, including installation of patch panels and SonicWall devices.
- Conducted system formatting, installations, and ghosting for hardware and software.
Network Administrator
Mks Trading Japan
01.2016 - 12.2016
- Monitored network performance to identify and resolve issues, enhancing overall system reliability.
- Configured and maintained routers, switches, firewalls, and wireless networks.
- Collaborated with network team to administer LAN and WAN components.
- Supervised configuration of local area networks, wide area networks, and corporate internet systems.
- Installed security software to enhance network protection.
- Troubleshot hardware and software issues for end-users, ensuring minimal downtime.
- Installed and supported hardware and software for desktops, servers, and printers, streamlining user access to resources.
- Conducted routine maintenance tasks, including patching cables and replacing defective components.
Technical Team Lead
New Innovation Technology
01.2014 - 12.2014
- Contributed technical expertise in design meetings, influencing project direction and outcomes.
- Identified system improvement areas and proposed solutions that enhanced overall system performance.
- Monitored project progress to ensure adherence to deadlines.
- Delivered technical support to customers, ensuring timely resolution of issues and satisfaction.
- Installed and conducted minor repairs on hardware, software, or peripheral equipment.
Network Support Systems
Long Life Securities
01.2013 - 01.2014
- Resolved customer issues with knowledgeable and friendly service, enhancing overall satisfaction.
- Troubleshot complex problems using advanced technical skills, implementing effective solutions.
Network Support
Technical Island
01.2012 - 12.2012
- Delivered technical support for network infrastructure, resolving hardware and software issues to ensure system reliability.
- Diagnosed problems using troubleshooting tools for effective resolution of network issues.
- Facilitated network administration through setup and ongoing maintenance activities.
- Managed support tasks related to cloud infrastructure operations, including storage and compute resources.
- Managed support tasks for cloud infrastructure operations, optimizing storage and compute resource utilization.
- Supported end users with desktop, laptop, printer, and peripheral device connectivity.
- Restored network connectivity, video conferencing, internet, and phone systems to minimize downtime and enhance communication.
- Conducted outreach to local businesses to garner support for organizational initiatives.
Network Administrator
Zulcom Call Centre
01.2011 - 06.2011
IT Administrator
Renexus Resources
01.2010 - 01.2011
Network Administrator
Porini Pakistan
01.2008 - 01.2009
Owner of Shop
Azmat Wadood Hi-Tech Computer
01.2005 - 01.2008
Network System Administrator
YTM Yunus Textile Mills
01.2003 - 01.2005
Education
DPS - Security System Surveillance
Dubai Police System
01.2014
B.C.S.I. T - Introduction to Computers, Operating Systems Concepts, Telecommunication Systems, Multimedia Technologies, Web Design and Development, Computer Networks, Network Management, Client Server Technologies
University of Karachi
01.2005
ADIM - Advance Diploma in Multimedia
Arena Multimedia
Karachi01.2005
H.S.C - Science
Jinnah College for Boys Karachi
01.2002
Computer Hardware & Maintenance -
Technomen Institutes
Karachi01.1999
S.S.C - Science
National Grammar School
Karachi01.1997
Skills
- Wi-Fi design and deployment
- Wireless LAN design
- Network configuration and design
- LAN/WAN network implementation and maintenance
- Point-to-point and multipoint links
- Mimosa point-to-point
- VLAN trunking
- Unifi access points
- Aruba wireless solutions
- Cisco switches
- D-Link switches
- Edge routers and gateways
- Switches and routers management
- SonicWall deployment and configuration
- Field testing
- Link budgeting
- Network troubleshooting
- Network performance monitoring
- System configuration
- Hardware installation
- System implementation
- Technical support
- Enterprise infrastructure maintenance
- IT strategy development
- Network technologies expertise
- Local area network design
- Problem-solving
- Multitasking Abilities
- Application support
- Technical troubleshooting
Timeline
IT Head
Gems Hotel Management Groups
01.2020 - 01.2022
Head Office IT Head
Pearl Hotel Management Groups
03.2016 - 01.2020
Network Administrator
Mks Trading Japan
01.2016 - 12.2016
Technical Team Lead
New Innovation Technology
01.2014 - 12.2014
Network Support Systems
Long Life Securities
01.2013 - 01.2014
Network Support
Technical Island
01.2012 - 12.2012
Network Administrator
Zulcom Call Centre
01.2011 - 06.2011
IT Administrator
Renexus Resources
01.2010 - 01.2011
Network Administrator
Porini Pakistan
01.2008 - 01.2009
Owner of Shop
Azmat Wadood Hi-Tech Computer
01.2005 - 01.2008
Network System Administrator
YTM Yunus Textile Mills
01.2003 - 01.2005
DPS - Security System Surveillance
Dubai Police System
B.C.S.I. T - Introduction to Computers, Operating Systems Concepts, Telecommunication Systems, Multimedia Technologies, Web Design and Development, Computer Networks, Network Management, Client Server Technologies
University of Karachi
ADIM - Advance Diploma in Multimedia
Arena Multimedia
H.S.C - Science
Jinnah College for Boys Karachi
Computer Hardware & Maintenance -
Technomen Institutes
S.S.C - Science
National Grammar School
Projects
PROJECTS
MBRF Rashid Al Maktoum Charity Building, Al Mamzar, Islamic Research Center, Al Mamzar,
Tamarind Hotel, AL Khaima Hotel, Blue Sky Hotel, London Hotel, Green Sea Hotel, Country Hotel, Tanha Hotel, Remas Hotel, Karoon Hotel, Tahran Hotel, Golden Touch Hotel, City Gold Hotel, Naif Palace Hotel, Mount Royal Hotel, Mariana Hotel, Khaleej Grand Hotel, City Season, Hafeez Hotel, Parkinn Hotel, White Forte Hotel, Down Town Hotel, Grand Sina Hotel, Sabkha Hotel, Naif View Hotel, Rahab Hotel, Kawakeeb Hotel, Sutchi Hotel, Prime Hotel, Novi Hotel for Staff, Buraq Hotel,
TAMIMI DIFC Dubai, 2014, Install and Configured WiFi AP, FSG First Security Group in Dubai, 2014,
400 Data and Voice Point Including Cable and Patch Panel, FEWA DHAID Sharjah,
2014, CCTV 40 Camera Museum, IACAD Project Family Gathering Area Maltaqah Dubai, 2014,
CCTV 40 Camera Zoo, IACAD Project Family Gathering Area Maltaqah Dubai, 2014, CCTV 44 Camera Museum,
WRC Milco Complex Abu Dhabi, 2014,
Maintenance CCTV 80 Camera and Card Readers EMPOST Dubai, 2014, WiFi Network infrastrucure disgn , Royal Mark Hotel Dubai, 2013, Chinese Hyper mart planting CCTV Camera, Dubai, 2013, 1 month Shift Network & Server Client Side, Alshaya Oman Head Office, 2013, 3-month consultancy in Network & system Reinstallation, ONTC Oman, 2013, 1 month consultancy shifting and rearrange network, travel agency Oman, 2013,
Data Recover to Al Nawa Mr. Khalid HDD, Oman, 2013,
Additional Data & voice Point, Magrabi Hospital Oman, 2013,
WiFi Network Create, Muscat International Hotel Oman, 2013, Magrabi Hospital Planting CCTV Camera, Oman, 2013,
Designed and conducted a 1 Month Training of trainers, AASAAN Foundation, 2008, Designed and conducted a 15 days training Course, On imparting basic computer Skills and internet usage for Strengthen Foundations, 2008,
Aasaan Foundation formally known as Aman Pakistan Foundation 01/01/08,
present, remote work, Joint venture (K.C.S), Optic Fiber and Internet Cable Network, 01/01/05, 12/31/12,
Aurat Foundation, Karachi Office, Support Computers Systems Remote Technical Support, 01/01/04, 12/31/09,
Aurat Foundation, Network Administrator, 01/01/07, 12/31/09,
Creating Network & Support Computers Systems, Strengthen Foundation Islamabad, 2008,
Network & Support Computers Systems, Eci Karachi, 2007,
Creating Network, FM 101 P.B.C Pakistan Broadcasting Corporation, 2001, Support Computers Systems in Hilal Ahmer PMHA Dr. Harron, 2007