Muhammad Asim
Dubai
Summary
Experienced professional with 16 years in the hospitality industry, showcasing expertise in customer care, marketing, and holiday home operations. Proven track record in delivering exceptional service, driving marketing strategies, and optimizing the operations of holiday homes. Adept at managing diverse teams and ensuring top-notch guest experiences, with a strong focus on customer satisfaction and operational efficiency.
Overview
20
20
years of professional experience
Work History
Guest Experience Manager
Firstclass Property Management Vacation Homes
Dubai, United Arab Emirates
08.2024 - 02.2025
- Resolved guest complaints promptly, demonstrating exceptional problem-solving skills and commitment to customer satisfaction.
- Guest Check In & Check Out
- Apartment Inspection
- Coordinate with upcoming arrival
- Developed relationships with local businesses, resulting in increased referrals and repeat bookings.
- Optimized inventory management processes resulting in decreased waste levels while maintaining adequate stock levels to meet guests'' needs.
- Coordination with owners for property assets replacement
- Housekeeping Scheduling for check out
- Managing of Hostway & Dion App
- Enhanced guest satisfaction by implementing personalized service initiatives for VIP clients.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Greeted guests upon arrival and offered assistance.
- Developed and maintained positive relationships with guests for satisfaction.
- Enforced policies and procedures to increase efficiency.
- Prepared reports on guest satisfaction levels and other metrics.
- Coordinated with vendors for repair and maintenance of hotel.
Night Shift front office supervisor
Durrani Holiday Homes LLC
01.2024 - 08.2024
- Handling Guest Complaint & inquiries
- Handling online booking & last-minute booking
- Guest Check out & check in
- Cash collection
- Cash deposit in Bank with invoices
- Dealing with Maintenance team and deploy him
- Check in & Check out on RMS
- Check in & Check out on Hostway
- Updating Skany Portal
- New DTCM portal update with in time
Business Development Executive
Silk Valley Holiday Homes
Dubai, UAE
09.2023 - 01.2024
- Company Overview: Dubai, UAE
- Cold and warm called 120 new and existing accounts per day
- Improved customer acquisition rates through targeted discussions on market segmentation and pricing strategies
- Created and implemented effective sales and marketing strategies to attract new customers and increase bookings
- Developed and executed a comprehensive business development plan to expand the holiday home business
- Identified new market opportunities, target segments, and potential revenue
- Conducted market research to stay informed about industry trends, customer preferences, and competitors' streams
- Managed check-in and check-outs in time for each guest
- Coordinated with the cleaning, laundry staff and reservation to properly manage
- Properly catered to guest complaints, utilities, maintenance activities
- Dubai, UAE
Grocery Mart Supervisor
Zam Zam Super Store
Karachi, Pakistan
05.2021 - 04.2023
- Company Overview: Karachi, Pakistan
- Took care of products of the grocery mart
- Took care of the product complaints
- Managed the inventory and validity of the products
- Managed the bank transactions
- Karachi, Pakistan
Operations Supervisor
Zeenat Holiday Homes
Dubai, UAE
01.2018 - 11.2019
- Company Overview: Dubai, UAE
- Scheduled check in's and check out's by calling current and future guests
- Monitored daily collection and outstanding amounts
- Visited building management to submit move in permits or required documents
- Inspected apartments after maintenance & prepare inventory lists
- Visited DTCM to apply new permits and attending complaints settlement
- Collected payments on past dues & create a list of people who have not made payments
- Physical inspection of properties and managing the purchasing for required essential interior fittings check list from appropriate suppliers as approved by CEO
- Dubai, UAE
Operations Supervisor
One Perfect Stay
Dubai, UAE
11.2016 - 12.2017
- Company Overview: Dubai, UAE
- Ensured policies are adhered to and processes set are followed
- Managed a team that monitors homes for quality
- Kept a tight watch on services offered by us to ensure we meet / exceed these
- Guest and property management
- Checked in and checked out management
- Managed all utilities, bills for the property
- Managed all bank transactions
- Physical inspection of properties and managing the purchasing for required essential interior fittings check list from appropriate suppliers as approved by CEO
- Dubai, UAE
Public Relations Officer
St. Clair Real Estate
Dubai, UAE
09.2011 - 10.2016
- Company Overview: Dubai, UAE
- Managed banking operations for all transactions
- Coordinated with accounts department for visa processing, cash transactions, rental cheques, sales' manager cheques
- Assisted the company in all sorts of employee labor requirements, protection of assets
- Assisted real estate brokers in their property viewings
- Submission of all related confidential company documents to government departments, banks and typing centers
- Dubai, UAE
Office Clerk
Lucky Group of Companies FZE
Dubai, UAE
05.2008 - 05.2016
- Company Overview: Dubai, UAE
- Took care of head office daily tasks
- Helped in purchasing office and pantry items
- Ensured timely cleaning of office everyday
- Dubai, UAE
Elevator Guest Attendant
Marriott International
Karachi, Pakistan
01.2007 - 04.2008
- Company Overview: Karachi, Pakistan
- Attended to the guests in elevator
- Attended at the concierge
- Welcomed guests at the front door
- Karachi, Pakistan
Assistant Marketing Stall Activity
Genesis Direct Contractor, Unilever
Karachi, Pakistan
02.2005 - 03.2006
- Company Overview: Karachi, Pakistan
- Marketed Unilever new products at the stalls at multiple locations
- Managed door-to-door product sample supply as part of marketing campaigns
- Provided complete assistance at the company events distributing product brochures and flyers to prospects
- Karachi, Pakistan
Education
Intermediate -
Hyderabad City School
Skills
- Client contract negotiations
- Consultative sales techniques
- Sales pipeline management
- Data analysis
- Inventory purchase skills
- Customer care
- Communication skills
- Problem solving
- Time management
- Typing skills
- Microsoft Office
- Internet Research
Timeline
Guest Experience Manager
Firstclass Property Management Vacation Homes
08.2024 - 02.2025
Night Shift front office supervisor
Durrani Holiday Homes LLC
01.2024 - 08.2024
Business Development Executive
Silk Valley Holiday Homes
09.2023 - 01.2024
Grocery Mart Supervisor
Zam Zam Super Store
05.2021 - 04.2023
Operations Supervisor
Zeenat Holiday Homes
01.2018 - 11.2019
Operations Supervisor
One Perfect Stay
11.2016 - 12.2017
Public Relations Officer
St. Clair Real Estate
09.2011 - 10.2016
Office Clerk
Lucky Group of Companies FZE
05.2008 - 05.2016
Elevator Guest Attendant
Marriott International
01.2007 - 04.2008
Assistant Marketing Stall Activity
Genesis Direct Contractor, Unilever
02.2005 - 03.2006
Intermediate -
Hyderabad City School