MUHAMMAD AWAIS
Dubai
Summary
Strategic Last Mile Operations Team Leader with over 6 years in eCommerce logistics and warehouse management. Expertise in team management, KPI monitoring, and operational coordination to enhance delivery performance. Strong skills in SOP compliance, courier oversight, and driving operational efficiencies in dynamic logistics environments.
Overview
9
9
years of professional experience
Work History
Last Mile Operations Team Leader
J&T Express
Dubai, UAE
05.2024 - Current
- Led operations team to exceed productivity targets through effective resource allocation and workflow optimisation.
- Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets.
- Delivered operational excellence through outstanding team leadership, staff development and targeted process improvements.
- Analysed performance data to identify trends, making strategic decisions to boost operational success.
- Monitored team performance to identify improvement areas and implemented corrective actions.
- Demonstrated people management skills, providing feedback and coaching to develop high-performing individuals.
- Cultivated supportive, positive working environment to maintain excellent employee relationships.
- Led staff meetings to delegate tasks, assign workloads and communicate changing priorities.
- Resolved complex customer enquiries, disputes and complaints.
Senior Logistics Associate
NOON E-COMMERCE
Dubai, UAE
11.2020 - 02.2024
- Managed logistics operations for a fast-paced ecommerce startup, overseeing inbound and outbound logistics, inventory control, and order fulfillment.
- Bagging & Dispatching the shipments to Delivery Associate on time without delay. Sorting out the issues such as duplicate shipments, returns, improper packing, wrong labeling and damage.
- Compiled daily reports including PDD, NDD, SDD, and No Movement report to track logistics performance.
- Processing RTV, RTO (Return to Origin) shipments and handover to after sales.
- Managed return and damage shipments, updated DMG forms, marked attendance, and trained operational staff and casuals.
- Updating summary reports by the end of the shift, taking responsibility of shift handover like handover of devices, HPT, DMG shipments, studio shipments, pending hub connections.
- Coordinated team leads, prepared evaluation reports for delivery associates, and reported findings to upper management.
- Briefing, Educating the Delivery Associate and giving training and support to them for company's SOP and policies.
- Solving issues and sending alert emails to AWB swap, duplicate AWB, missing shipments.
- Raising SLP ticket for missing shipments & personal belongings, Repairing of IT assets, docks etc.
- Assisting Team Leaders with conducting one-on-one sessions and training staff for audits, while instilling confidence in their abilities.
Logistics Associate
APPAREL FZCO (6th Street)
Dubai
03.2018 - 09.2020
- Arranged stocks, catalogued goods, planned routes, and processed shipments to ensure timely delivery.
- Monitored quality, quantity, stock levels, delivery times, and efficiency to maintain operational standards.
- Ensure compliance with regulatory requirements and industry standards for transportation, storage, and handling of goods.
- Drive continuous improvement initiatives to optimize warehouse layout, inventory flow, and picking/packing processes.
- Utilize data analytics and performance metrics to track key performance indicators (KPIs) and identify areas for process improvement.
- Responded to customer inquiries regarding order status, changes, or cancellations to enhance service experience.
- Worked at Trumax Company in various roles.
Logistics Executive
Awok.com
Dubai
03.2017 - 10.2017
- Arrange stocks, catalog goods, plan routes and process shipments.
- Monitored quality, quantity, stock levels, delivery times, and efficiency to maintain operational standards.
- Supervised, coached, and trained transportation workforce in product receipt and delivery coordination.
- Determine and track KPIs.
- Takes steps to avoid quality control issues.
- Report maintenance and repair needs for transportation vehicles and equipment.
- Responded to customer inquiries regarding order status, changes, or cancellations to ensure satisfaction.
- Checking the inventory on daily basis, gathering Details from WMS & 1C software.
- Preparing the Inventory Report in 1C on daily basis, preparing aging Reports and submission to management.
- Taking care of Damage products by checking the quality while inventory Cycle, coordination with RMA, Receiving department.
- Worked under Trumax Company to support logistics operations.
Education
Intermediate with Diploma / Plus-2 -
Sheikhpura, Pakistan01-2014
Skills
Team Leadership & Staff Coordination
Courier Performance Monitoring
Shipment Dispatch & Routing
KPI & SLA Management
Warehouse & Inventory Coordination
Operational Reporting
SOP Compliance & Process Monitoring
Customer Issue Resolution
Return & Reverse Logistics Handling
Route Planning & Optimization
Shipment Tracking & Monitoring
Time Management
Communication & Coordination
Microsoft Excel & MS Office
JMS ME / Logistics Systems
Microsoft Excel & MS Office
JMS ME / Logistics Systems
Language Known
Hindi
English
Timeline
Last Mile Operations Team Leader
J&T Express
05.2024 - Current
Senior Logistics Associate
NOON E-COMMERCE
11.2020 - 02.2024
Logistics Associate
APPAREL FZCO (6th Street)
03.2018 - 09.2020
Logistics Executive
Awok.com
03.2017 - 10.2017