Muhammad Basit Mohiuddin
Sharjah
Summary
With over six years of experience, consistently delivering exceptional support as a customer service agent. Track record demonstrates ability to effectively interact with diverse clientele, address inquiries, and enhance overall satisfaction. Communication and problem-solving skills are of the highest caliber, fully committed to ensuring positive experiences for travelers. Excel in collaborating with teams to optimize operations and ensure efficient service delivery.
Overview
6
6
years of professional experience
Work History
Customer Service Agent
Emirates, Dnata
10.2022 - Current
- Meet and Greet Services
- Awarded 2 Najm appreciation awards within the first year of work
- Daily communication with various nationalities from all over the world at DXB International Airport which includes using of translators and learning of short phrases for the repeated nationality customers for efficient customer service
- Retained dissatisfied customers with exceptional communication skills and polite behavior
- Responded to customer inquiries in person, online and on the phone
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
Automotive Sales Representative
Family Business
09.2020 - 08.2022
- Responded to customer enquiries via telephone and email
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites
- Utilizing Excel for the organization of vehicle sales and inventory within designated spaces
- Increased customer satisfaction by providing tailored advice on vehicle selection and features.
Debt Collector
Derby
01.2019 - 09.2020
- Resolved customer complaints and disputes in a timely and satisfactory manner
- Negotiated payment arrangements with delinquent customers, resulting in a X% reduction in overdue accounts
- Created and updated spreadsheets, databases, and other documents using Microsoft Excel
- Utilized various skip tracing tools effectively locating hard-to-find debtors, increasing opportunities for successful collections.
Education
Bachelor of Business Administration (BBA) - Supply Chain and management
LUC
Dubai12.2024
No Degree - Hospitality
EHL
Dubai09-2024
High school diploma -
Pakistan Islamia Higher Secondary School
Sharjah01.2017
Skills
- Ability to Work in a Team
- Reliability and punctuality
- Microsoft Office
- Customer assistance
- Outstanding communication skills
- Cultural sensitivity
- Administrative tasks
- Teamwork and collaboration
- Problem-solving
05 COURSES
- 2019 —2020 Business Administration at Al Aqas
- 2024 —2024 Hospitality Learning Experience at Emirates Aviation Collage
Languages
Urdu
Bilingual or Proficient (C2)
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Arabic
Beginner (A1)
Timeline
Customer Service Agent
Emirates, Dnata
10.2022 - Current
Automotive Sales Representative
Family Business
09.2020 - 08.2022
Debt Collector
Derby
01.2019 - 09.2020
Bachelor of Business Administration (BBA) - Supply Chain and management
LUC
No Degree - Hospitality
EHL
High school diploma -
Pakistan Islamia Higher Secondary School
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