Football, outdoor activities
Muhammad Bilal
Account Sales Manager
Ajman,Ajman
Summary
Hardworking Account Manager gifted at lead generation and efficiently resolving customer issues. Engaging and personable with the ability to increase business opportunities through outstanding client presentations, effective communication skills and a dedication to customer service.
Overview
1
1
Language
9
9
years of post-secondary education
8
8
years of professional experience
Work History
Account Manager
INNOVA
Dubai, Jafza , Dubai
06.2019 - Current
- Handling Key accounts like Carrefour, Jacky's, Safari Mall and Blue horse.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Boosted sales numbers with proactive account servicing and diligent relationship-building.
- Listened attentively to client feedback and worked with product development team to introduce revolutionary service expected to generate $[225,000] in revenues.
- Maintained responsibility of sales, contracts, negotiations and reporting for account worth over $[300,000].
- Leveraged strategic planning to penetrate key accounts.
- Boosted customer satisfaction by providing teams with training and skills to optimize service delivery in alignment with individual needs.
- Identified new targets, developed new business opportunities and presented product lines to customers.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Maintained optimal financial controls by following loss prevention procedures and protecting cash assets.
- Oversaw sales forecasting, goal setting and performance reporting for all accounts.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Acquired AED [4] million in sell-through revenue for brand LOGITECH in Carrefour with time frame of[12] months.
- Anticipated clients' needs by staying in touch on regular basis.
- Managed portfolio of [4] accounts totaling $[300,000] in sales.
- Forecasted sales of $[300,000] and set successful policies to achieve sales objectives and related metrics within timeframe.
Sales Specialist
LOGITECH GULF
Dubai , Dubai
09.2018 - 07.2019
- Providing exceptional customer service through expert product knowledge.
- Overall duty of maintaining good display and visibility at its best for the customer.
- Approaching customers and greeting them, guiding them to right product.
- Making a friendly relationship with the customers and engage them to try out and experience the product.
- Achieving monthly targets for the store.
- Overall duty of handling stocks, Sales report on weekly basis.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Created and implemented sales strategies to successfully meet company targets.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
Retail Sales Specialist
Microsoft
Dubai, Media City , Dubai
07.2016 - 09.2018
- Roles:.
- Exceptional Customers service the journey from greeting a customer to closing the deal which impacts the company image in a customers mind and make them our regulars.
- Technical Support on Microsoft Products such as Microsoft Office and Windows.
- Going an extra mile to drive sales and store in charge for activating software and ensuring the full functionality.
- Responsible in the provision of technical guidance to the consumers, also identifying clear and concise methods of presenting technical concepts to various audiences.
- Responsible to train Retail Personnel on all Microsoft products such as Xbox, Office, Surface and Windows.
- Keeping the Retail Personnel well known about Microsoft products to increase the sale of Microsoft Office and Windows products.
- Conducting in-store activities to boost Microsoft revenue in all categories.
- Creating and developing sales strategies to enhance business growth.
- Analyze, evaluate and assess sales territories for own products or services.
- Displayed merchandise by arranging in appealing and orderly way to boost sales.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Fielded questions and solved problems by informing customers of current promotions and store policies.
Inbound Call Center
Dunai Finance
Dubai, Academic City , Dubai
01.2012 - 11.2014
- Proactively resolved customer issues in a timely manner.
- Identified and forwarded customer feedback, and contributed to process improvement.
- Attending call for resolving issues regarding credit cards and loan.
- Convincing new customers to apply for loan.
- Personally, handling interested customer’s documents and forwarding it to Relationship Officer.
- Making daily call reports on excels sheet.
- Reporting the daily business progress and turn over to the team leader.
- Build sustainable relationships of trust through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/team sales targets and call handling quotas.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Education
BBA - Business Management
Sazbist
Academic City, Dubai 10.2020 - Current
High School Diploma -
Pakistani School Ajman
Ajman 05.2005 - 08.2013
Skills
Dedicated and self-motivatedundefined
Additional Information
- License: , Holder of valid UAE Driving License #3 issued at Dubai.
Accomplishments
- Training - Designed and executed one-month training program for company sales team, increasing employee productivity and product knowledge.
- Product Marketing - Offered comparable product substitutions and alternative locations to clients when desired merchandise was out-of-stock.
- Business Development: - Developed strong relationships with key account like carrefour which resulted in 47% increase in market share for LOGITECH over one-year.
Interests
Timeline
BBA - Business Management
Sazbist
10.2020 - Current
Account Manager
INNOVA
06.2019 - Current
Sales Specialist
LOGITECH GULF
09.2018 - 07.2019
Retail Sales Specialist
Microsoft
07.2016 - 09.2018
Inbound Call Center
Dunai Finance
01.2012 - 11.2014
High School Diploma -
Pakistani School Ajman
05.2005 - 08.2013
Similar Profiles
Mustafa SahinMustafa Sahin
Field Technician at InnovaField Technician at Innova
Jared RacchumiJared Racchumi
English Teacher at InnovaEnglish Teacher at Innova
Mamady KanteMamady Kante
WHEELHOUSE CAPTAIN / HARBOR PILOT at Innova SolutionsWHEELHOUSE CAPTAIN / HARBOR PILOT at Innova Solutions