Summary
Overview
Work History
Education
Skills
Timeline
Generic

Muhammad Bilal

Hospitality
Abudhabi

Summary

Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Organized Job Title with experience in Type restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.

Overview

11
11
years of professional experience
6
6
years of post-secondary education
4
4
Languages

Work History

Receptionist Administrator

National Corporation for Tourism & Hotels
Abu dhbai
01.2022 - 07.2023
  • Applied effective time management techniques to meet tight deadlines.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Resolved problems, improved operations and provided exceptional service.

Customer Relationship Officer

Lalqila Restaurant
Lahore Lahore
06.2019 - 10.2021
  • Handle incoming walk-in Customers,phone calls,appiontments and messages
  • Address customer' needs and concerns efficiently and effectively to turn unhappy customers into return guests
  • Build rapport and establish good relationships with customers to ensure customer retention.

Head Cashier

China city restaurant Sialkot
09.2017 - 06.2019
  • Balancing cash, processing payments, counting money, recording expenses for each customer, and using a computerized cashiering system.

Receptionist cum cashier

Bahria Grand Hotel
Lahore
03.2015 - 09.2017
  • Welcoming guests in a friendly and professional way
  • Addressing and escalating customer complaints
  • Providing information about facilities programs and other services
  • Review arrival lists to welcome guests
  • Attend to special guests (e.g
  • VIPs) and answer their inquiries
  • Help prepare welcome folders with collateral (e.g
  • Room service menus area descriptions)

Front Desk Officer

Bahria Country Club
Lahore
01.2014 - 03.2015
  • Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
  • Greet and welcome guests
  • Answer questions and address complaints
  • Answer all incoming calls and redirect them or keep messages
  • Receive letters, packages etc
  • And distribute them
  • Prepare outgoing mail by drafting correspondence securing parcels etc
  • Check, sort and forward emails

Waiter

Avari Hotel
Lahore
01.2013 - 01.2014
  • Greet and escort customers to their tables
  • Present menu and provide detailed information when asked (e.g
  • About portions, ingredients or potential food allergies)
  • Prepare tables by setting up linens silverware and glasses GulfTalent 2023
  • All Rights Reserved
  • Inform customers about the day’s specials
  • Offer menu recommendations upon request
  • Up-sell additional products when appropriate
  • Take accurate food and drinks orders using a POS ordering software order slips or by memorization.

Education

Bachelor(BSc/BA) - Math

UOS lahore campus
04.2014 - 05.2018

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GHSS
02.2012 - 04.2014

Highfield Level 2 In Food Safety - Food Safety

Highfield Qualifications
11.2022 - 11.2022

Diploma - computer applications Pakistan

skill development council

Skills

Windows & Office toolsundefined

Timeline

Highfield Level 2 In Food Safety - Food Safety

Highfield Qualifications
11.2022 - 11.2022

Receptionist Administrator

National Corporation for Tourism & Hotels
01.2022 - 07.2023

Customer Relationship Officer

Lalqila Restaurant
06.2019 - 10.2021

Head Cashier

China city restaurant Sialkot
09.2017 - 06.2019

Receptionist cum cashier

Bahria Grand Hotel
03.2015 - 09.2017

Bachelor(BSc/BA) - Math

UOS lahore campus
04.2014 - 05.2018

Front Desk Officer

Bahria Country Club
01.2014 - 03.2015

Waiter

Avari Hotel
01.2013 - 01.2014

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GHSS
02.2012 - 04.2014

Diploma - computer applications Pakistan

skill development council
Muhammad BilalHospitality