Muhammad Bilal
Hospitality
Abudhabi
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Organized Job Title with experience in Type restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Receptionist Administrator
National Corporation for Tourism & Hotels
Abu dhbai
01.2022 - 07.2023
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated leadership skills in managing projects from concept to completion.
- Resolved problems, improved operations and provided exceptional service.
Customer Relationship Officer
Lalqila Restaurant
Lahore Lahore
06.2019 - 10.2021
- Handle incoming walk-in Customers,phone calls,appiontments and messages
- Address customer' needs and concerns efficiently and effectively to turn unhappy customers into return guests
- Build rapport and establish good relationships with customers to ensure customer retention.
Head Cashier
China city restaurant Sialkot
09.2017 - 06.2019
- Balancing cash, processing payments, counting money, recording expenses for each customer, and using a computerized cashiering system.
Receptionist cum cashier
Bahria Grand Hotel
Lahore
03.2015 - 09.2017
- Welcoming guests in a friendly and professional way
- Addressing and escalating customer complaints
- Providing information about facilities programs and other services
- Review arrival lists to welcome guests
- Attend to special guests (e.g
- VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (e.g
- Room service menus area descriptions)
Front Desk Officer
Bahria Country Club
Lahore
01.2014 - 03.2015
- Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
- Greet and welcome guests
- Answer questions and address complaints
- Answer all incoming calls and redirect them or keep messages
- Receive letters, packages etc
- And distribute them
- Prepare outgoing mail by drafting correspondence securing parcels etc
- Check, sort and forward emails
Waiter
Avari Hotel
Lahore
01.2013 - 01.2014
- Greet and escort customers to their tables
- Present menu and provide detailed information when asked (e.g
- About portions, ingredients or potential food allergies)
- Prepare tables by setting up linens silverware and glasses GulfTalent 2023
- All Rights Reserved
- Inform customers about the day’s specials
- Offer menu recommendations upon request
- Up-sell additional products when appropriate
- Take accurate food and drinks orders using a POS ordering software order slips or by memorization.
Education
Bachelor(BSc/BA) - Math
UOS lahore campus
04.2014 - 05.2018
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GHSS
02.2012 - 04.2014
Highfield Level 2 In Food Safety - Food Safety
Highfield Qualifications
11.2022 - 11.2022
Diploma - computer applications Pakistan
skill development council
Skills
Windows & Office toolsComputer Applications AdvancedGeneral office skills including file, data entry, and schedule appointmentsExcellent customer service skills and phone mannerExtensive computer training, which includes
Microsoft Office, Internet, Photoshop, and ability to type 62 WPM
Capable of learning new concepts quickly, maintain effective relationships with others, and communicateTimeline
Highfield Level 2 In Food Safety - Food Safety
Highfield Qualifications
11.2022 - 11.2022
Receptionist Administrator
National Corporation for Tourism & Hotels
01.2022 - 07.2023
Customer Relationship Officer
Lalqila Restaurant
06.2019 - 10.2021
Head Cashier
China city restaurant Sialkot
09.2017 - 06.2019
Receptionist cum cashier
Bahria Grand Hotel
03.2015 - 09.2017
Bachelor(BSc/BA) - Math
UOS lahore campus
04.2014 - 05.2018
Front Desk Officer
Bahria Country Club
01.2014 - 03.2015
Waiter
Avari Hotel
01.2013 - 01.2014
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GHSS
02.2012 - 04.2014
Diploma - computer applications Pakistan
skill development council