Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Muhammad Bilal

DUBAI

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience

Work History

Duty Manager

Park Hyatt Dubai
05.2023 - Current
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Conducted regular performance appraisals of staff to determine compliance of goals and objectives.
  • Implemented cost-saving measures to enhance profitability and align with budget.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Achieved results by working with staff to meet established targets.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Monitored workflow to improve employee time management and increase productivity.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Solicited customer feedback to identify and improve on areas of weakness.

Hotel Front Desk Supervisor

Park Hyatt Dubai
04.2022 - 05.2023
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Check arrivals, VIP possible upgrades and have the concierge team deliver note cards to guestrooms as per hotel chain standards.
  • Ensure that all front office and guest services team members receive adequate training in all Front Desk policies and procedures.
  • Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Collected room deposits, fees, and payments.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Managed lost and found items to assist guests with retrieving belongings.
  • Resolved service-related problems and documented actions in system.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.

Front Desk Guest Service Agent

Park Hyatt Dubai
12.2019 - 03.2022
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

BUSINESS DEVELOPMENT OFFICER

ORIENT EVENT MANAGEMENT
11.2017 - 06.2018
  • Generated new business with marketing initiatives and strategic plans.
  • Performed client research and identified opportunities for account growth, account penetration and market expansion.
  • Completed and submitted monthly and yearly reports to support executive decision making.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Collaborated with sales and marketing departments to support client acquisition.
  • Built relationships with colleagues to facilitate teamwork, cooperation and success.

Education

BBA - Sales And Marketing Education

City University Peshawar
Pakistan
01.2014

Skills

  • Strong organizational skills
  • Staff Training
  • Billing and Payment Processing
  • Collaborative Environments
  • Staff Scheduling
  • Recognition Programs

Languages

English
Upper intermediate (B2)
Urdu
Bilingual or Proficient (C2)
Pushto
Bilingual or Proficient (C2)

Timeline

Duty Manager

Park Hyatt Dubai
05.2023 - Current

Hotel Front Desk Supervisor

Park Hyatt Dubai
04.2022 - 05.2023

Front Desk Guest Service Agent

Park Hyatt Dubai
12.2019 - 03.2022

BUSINESS DEVELOPMENT OFFICER

ORIENT EVENT MANAGEMENT
11.2017 - 06.2018

BBA - Sales And Marketing Education

City University Peshawar

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