Muhammad Bilal

· Proven ability to effectively engage and close deals with clients across diverse industries, including IT, Aviation, Real Estate, and FMCG, MNCs by tailoring solutions to meet industry-specific needs and driving long-term business growth.

· Managing a team of 20 sales agents along with the portfolio of 30 million aed.

· Prepare sales forecasts and budgets, ensuring alignment with business objectives.

· Track sales metrics and performance analysis providing reports to c level management.

· Pre-Onboarding Responsibilities:

· Client Research and Needs Assessment:

Conduct thorough research on client businesses, industries, and goals.

Identify and document the client’s pain points, needs, and key success metrics.

· Onboarding Strategy Development:

- Develop a customized onboarding plan tailored to each client’s specific needs and objectives.

- Establish key performance indicators (KPIs) and success metrics for both parties.

· Internal Alignment and Handover:

- Collaborate with internal teams to ensure seamless transition from the sales team.

- Review all contracts, agreements, and special requests to ensure the team is aligned with client expectations.

· Kickoff Meeting Preparation:

- Plan and lead the client kickoff meeting, presenting the onboarding roadmap, timelines, and key stakeholders from both sides.

- Set clear communication protocols and expectations with the client.

· Post-Onboarding Responsibilities:

· Client Relationship Management:

- Serve as the primary point of contact for key clients, maintaining regular communication to build and nurture strong relationships.

- Conduct regular check-ins to ensure client satisfaction and resolve any issues proactively.

· Performance Monitoring and Reporting:

- Track client performance against established KPIs and provide regular updates to clients on progress.

- Prepare and present quarterly business reviews, offering insights on usage, performance, and recommendations for improvement.

· Upselling and Cross-Selling Opportunities:

- Identify and present new products, services, or solutions that align with the client’s evolving needs and objectives.

- Collaborate with the sales team to execute on upsell and cross-sell strategies.

· Problem Resolution:

- Act as the escalation point for any client issues or concerns, ensuring quick and effective resolution.

- Work with internal teams to resolve challenges and maintain high levels of client satisfaction.

· Client Enablement and Education:

- Provide ongoing training and resources to ensure the client maximizes value from your products and services.

- Share updates on product enhancements, new features, and best practices with the client.

· Strategic Account Planning:

- Develop and maintain long-term strategic plans for key accounts, aligning your company’s solutions with the client’s business goals.

- Lead quarterly or annual strategy sessions with clients to reassess goals, performance, and upcoming initiatives.

· Product portfolio includes MPLS, Office 365 License, Hardware (Server, Gateways, Hard phones, PBX, IPBX, Laptops, Desktop Machine), Soft phones, Managed Services, SIP trunk, CCTV & SD Wan.

Achievement:

• Successfully enabled the company growth in terms of revenue achievement from 20k aed to 100k aed a month revenue in the span of 3 months’ time.
• Built a high performing team of 20 agents in the span of 3 months’ time through effective recruitment and training.
• Successfully closed deals worth half a million AED with Dyson Electric and a million AED with DGM investments.

• Achieved increased customer satisfaction by implementing innovative sales strategies.
• Developed robust client relationships for improved business growth.
• Managed key accounts, resulting in consistent revenue generation.
• Provide ongoing training and resources to ensure the client maximizes value from products and services.
• Share updates on product enhancements, new features and best practices with the blank.
• Act as the escalation point for any client issues or concerns ensuring quick and effective resolution. Work with internal teams to resolve challenges and maintain high levels of client satisfaction.
• Enhanced market penetration with effective territory management.
• Improved bottom-line results with meticulous budget control.
• Product portfolio includes web design & development, logo design, video animation, ecommerce and mobile application.

• Responsible in managing 200-250 premium & mid-sized premium accounts. Ensures that the customers’ needs are well taken care of in a timely manner while collaborating with cross-departmental teams.
• Strengthened key client relationships by developing tailored account strategies.
• Managed complex sales cycles for maximised business growth.
• Secured long-term customer loyalty with excellent service and understanding of client needs.
• Negotiated profitable contracts to ensure mutual benefit.
• Develops presentations for clients; anticipates and assists in developing solutions to client problems.
• Also acts as a business consultant by keeping the customers up to date and advising them what will best suite their communication needs.

Achievement:

• Successfully signed off deal with Up john Middle East in January 2022 (worth AED 900k yearly revenue).
• Successfully signed off deal with Embassy of Israel (worth AED 1 million revenue), Sberbank of Russia (worth AED 800k yearly revenue) and Federal Exchange (worth AED half a million-yearly revenue) in the year 2021.
• Top performer award for Quarter 1, 2022.
• Top performer in fixed sales for Quarter 1, 2021, August 2021 and Q4, 2021.
• Achieved sales superstar award for quarter 1 and quarter 2, 2019.
• Successfully signed off multiple deals in the year 2019 with Yardi Systems Limited (worth AED 1.2M yearly revenue), Sharaf Exchange (worth AED 900k yearly revenue), Cipla Pharmaceuticals in 2017 (worth AED 750k yearly revenue), Americana Foods (worth AED 900K yearly revenue), Euro news (worth AED 750K yearly revenue), Tanami Properties (worth AED 900K yearly revenue), Synergy Properties (worth AED 750K yearly revenue) and Deliveroo (worth AED 950K yearly revenue).

• Improved customer relationships by addressing their queries and concerns promptly.
• Organised client meets for fostering stronger business relations.
• Established rapport with clients to facilitate open communication lines.
• Assisted in conflict resolution, leading to improved customer satisfaction.
• Conducted cold calling to identify targets and list companies for business generation.
• Coordinated with credit and operations for faster credit card and personal finance approvals, enhancing customer experience.
• Increased Mashreq Bank's visibility in Dubai through strategic relationship building and territory expansion.

Achievement:

• Achieved sales target by 1st month of the employment in UAE.

• Started as a junior sales officer in the organization and was quickly promoted as team lead.
• Developed new business relationships and responsible in generating leads.
• Signed off partnership deals with multiple agencies in different regions of China to increase sales revenue for the company.
• Partner with multiple stakeholders to align programs and initiatives to help drive the growth of selling partners portfolio.
• Identify, prospect, and recruit high-potential selling partners to Tradekey.
• Developed new business relationships and responsible in generating leads.

Achievement:

• Top Performer of the year 2012 as sales officer - achievement of the yearly targets by 135%.
• Top Performer of the year 2013 as senior sales officer - achievement of the yearly targets by 130%.
• Achieved monthly targets by more than 100% in 10 months in the year 2013.
• Achieved team target of $100,000 in the year 2014 by September 2014.
• Signed of partnership deals with multiple agencies in different regions of China to increase sales revenue for the company.